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Customer Experience Advisor

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Customer Experience Advisor
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Job Summary

$16 per hour
Job Type
Job Last Posted
Job posted 1 day ago
Job Role
Customer Success, Customer Services
Employer's Industry
Warehouse & Manufacturing, Food & Hospitality

Job Description

Are you one of those people who always goes out of their way to help those around you? Do you cringe when you see someone providing poor customer service? If so, then you might be a perfect candidate for the Hopsy Customer Experience Team.

Who are we?

Everyone at Hopsy is here because we share a vision for a better future where great beer, the people who produce it and the customers who enjoy it are at the core. We’re building a new model for local beer: we’ve created a marketplace where customers can shop from the best local breweries, choose exactly what they want, and have Hopsy deliver it all to their door.

As a primary face of the business, retaining the customers we acquire is our topmost priority; are you up for that challenge?

Why join Hopsy?

Our motto is simple: we take care of you, and you take care of our customers. We provide a laid back work environment where employees come to work in super casual attire. We offer competitive pay, full benefits, team events and happy hours, delicious beers, and 20 days of paid vacation. All of our staff members are very friendly and helpful, so it won't be long before you feel like you're coming to work with your friends. We even have a beer bell installed that excuses everyone to the bar for special occasions!

Job Description:

Respond to all customer inquiries while:

  • Achieving and maintaining an average of 7 contacts per hour
  • Achieving and maintaining customer-reported satisfaction above 85%
  • Managing competing priorities in service of the customer
  • Writing clearly, concisely and without major structural grammatical or spelling errors, with an emphasis on the quality of the outbound communication to customers

Job Qualifications & Skills:

  • Minimum High School Diploma or some college education
  • Ability to act proactively in service of the customer, including challenging existing policies to produce a better customer experience
  • Must have strong communication skills, both verbal and written (phone, email, live chat); Bilingual a plus
  • Strong ability to listen, identify problems and find resolutions
  • Ability to adapt to change quickly and with enthusiasm
  • Well organized and resourceful
  • Ability to use critical thinking skills
  • Must have integrity and do the right thing at all times
  • Comfortable with ambiguity in a fast growing start-up environment
  • Able to think outside the box and solve problems creatively
  • Must be poised, professional and understand the importance of tone
  • Must be accountable for daily, weekly and monthly goals
  • Knowledge of Zendesk a plus

Hopsy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hopsy complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Business Overview

Our Story

Our mission is to grow and sustain craft beer worldwide by connecting breweries with beer lovers who care about drinking fresh, quality beer

Hopsy is a small startup with a big mission. We’re building a community of beer enthusiasts who order fresh draft beer directly from craft breweries to be delivered at home. Neighborhood by neighborhood, we’re bypassing the outdated traditional process and making fresh beer more accessible than ever before.

Team Size

51-100 team members


Culture & Perks

Health Benefits
Paid Time Off
Casual Dress
Mission Driven
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