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Field Computer Technician
The St. Benedict Technology Consortium (SBTC)

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Field Computer Technician
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The St. Benedict Technology Consortium (SBTC)
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Job Summary

Wage
$17-19 per hour
Job Type
Full-time
Job Last Posted
Job posted 28 days ago
Job Role
Technical Support, Computer Repair
Employer's Industry
Nonprofit, Education
Job Schedule
Afternoons, Mornings, Weekdays

Job Description

Description:

SBTC is a non-profit organization.  We help schools and other non-profits succeed in their missions by fixing and improving their IT.

Which means we do good work, for good people, that helps the communities we live in.  We look and sound like a Managed Service Provider (MSP) most of the time, except that there's no selling or 'upsell' in anything we do.  It's just you and  the rest of our team, fixing/improving the tech, so our clients can do their own good work more efficiently and effectively.  It's kind of awesome.

 

This position requires some experience.  You should be ready to jump in to solve technical problems.  You should know how to troubleshoot a corrupted user profile, how to recognize and troubleshoot self-assigned DHCP addresses, how to install and manage network printers, etc.  If you're not sure about your experience, ask.  We don't require specific credentials, but if you've got an A+ and a Network+ or CCNA, you're in solid shape.

 

Location:

These positions are around northern Lake County.  Ideally, you're calling McHenry, Lakemoor, Volo, Round Lake, Grayslake, Lake Villa, Wauconda, Crystal Lake, Lake Zurich, Mundelein, Libertyville, or similar town as your starting point.

 

 

Requirements

  • 2 or more years in a technical support role, working with customer/client end-users
  • Experience in a ticket-based support environment, and using tickets, follow-ups, and other functions of a web-based service desk systems
  • Ability to work with technical personnel and vendors in a technical capacity
  • Strong, demonstrated ability to work with non-technical personnel and clients in a support capacity
  • Excellent documentation habits

 

Desireable Characteristics

  • Broad IT experience is desireable.  Many of our environments are mixed / cross platform.
  • Experience with customer service
  • Self-directed ability to pursue and complete milestones

Business Overview

Our Story

SBTC is a nonprofit organization that provides technology support to other nonprofits throughout the Chicagoland region. We work with many schools, churches, and other organizations, providing on-site technology support.

Team Size

11-50 team members

Links

Culture & Perks

Benefits
Paid Time Off
Retirement Benefits
Perks
Parking Provided
Workplace
Collaborative
Community Oriented
Flexible
Mission Driven
Work-life Balance
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