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Guest Service Representative
Nothing Bundt Cakes

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Guest Service Representative
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Nothing Bundt Cakes
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Job Summary

$11.50 per hour
Job Type
Job Last Posted
Job posted 9 days ago
Job Role
Customer Services

Job Description

Position Summary:

To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. MUST WANT TO WORK WITH PEOPLE! Highly centered customer service position.

Possess a strong sense of teamwork
Ability to follow instructions
Has integrity
Takes initiative
Fits the Nothing Bundt Cakes Culture
Has the ability to work well under pressure
Outgoing and friendly personality
Ability to multitask while paying special attention to detail
Strong sales ability
Genuine care of others needs
Ability to work with a sense of urgency

Responsibilities may include but are not limited to:
Abide by all NBC policies and procedures
Uphold NBC's image and brand
Introduce walk-in guests to our bakery and our products with a guest tour
Assist guests with walk-in orders while using creative solutions
Suggest balloon sales, show porcelain items, and up-sell with candles and cards
Assist phone guests by placing incoming orders
Give cake presentations while performing quality control tests
Operate & balance (POS) point of sale with accuracy and efficiency
Gather guests email addresses
Keep samples available during all hours of operation
Keep the case fully stocked at all times
Maintaining a strong knowledge of NBC's products, prices, and promotions
Keep retail area clean, swept, neatly merchandised,
Dust all retail surfaces twice per week, including all counter tops, and POS stations
Duties assigned by crafting department such as fluffing bows and making design pieces.

Business Overview

Our Story

To find the perfect recipe, you first need the perfect ingredients. And that's what our founders Dena Tripp and Debbie Shwetz were for each other. In 1997, they joined forces, or better yet kitchens, to help make cakes to entertain their friends and family. The cakes they made were delicious, unlike anything anyone had tasted. As a result, their friends and family asked them to entertain more and more.

They quickly realized this side project of theirs could be something more. There was a gap in the world for delicious cakes, readily available, that didn't compromise on their ingredients. Real eggs, butter and cream cheese; nothing was too good to achieve perfection. And perfection are those decadent, slowly melting bites, we all know and love.

Flash forward and the Nothing Bundt Cakes brand has grown nationwide. Built on Dena and Debbie's vision, each bakery still has the warmth and nostalgia of its home-kitchen roots, but we also take a modern approach for the world today. So whether you're enjoying a bundt cake or a bundtini one thing is certain - perfection is all we offer.

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