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Hotel Positions
Larkspur Landing Pleasanton

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Hotel Positions

Larkspur Landing Pleasanton
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Job Summary

Job Type
Full-time
Job Last Posted
Job posted 5 days ago
Job Role
Front Desk

Job Description

The Larkspur Landing in Pleasanton is looking for individuals who are dedicated, energetic and motivated team players to join our hotel.

 
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Essential Job Functions
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
Perform bookkeeping activities such as balancing accounts and conducting audits.
Make and confirm reservations.
Promote Hersha Hospitality and brand-specific marketing programs.
Greet guests immediately upon arrival; register and assign guests to hotel rooms.
Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Compute bills, collect payments, handle cash, and make change for guests.
Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.

Position Requirements
Associate’s or Bachelor’s degree preferred.
1 to 3 years of related experience.

Work Environment and Context
Work schedule varies and may include working on all shifts, holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Opportunity: Sales Coordinator
Performs administrative functions in support of property sales leaders.

Potential Career Path
Sales Manager or Front Office Manager – Director of Sales or General Manager

Essential Job Functions
Promptly answer telephone calls and communicate relevant account information to managers and departments.
Type and process correspondence, proposals and contracts.
Distribute memos, contracts, resumes, room requests and amenities to relevant departments.
Politely and professionally converse with clients and respond to all inquiries.
File and organize copies of contracts and correspondence ensuring records are up to date.
Reserve and confirm rooms, meeting space, and banquet space when necessary.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Perform other duties as requested by management.

Position Requirements
High School diploma or equivalent preferred.
Previous hotel or sales experience preferred, but not required.
Work Environment and Context

Work schedule varies and may include occasionally working on holidays, weekends.
Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

Business Overview

Our Story

Welcome to Larkspur Landing, a family of 11 luxurious all-suite hotels conveniently located in Northern California and the Pacific Northwest. Suitable for extended stay, corporate housing, or a weekend away, each of our hotels goes to extraordinary lengths to create a truly restful and relaxing home away from home. We offer a variety of complimentary conveniences such as exclusive plush bedding, business centers, nourishing Healthy Start continental breakfasts, and our signature, genuine hospitality.

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