COMPENSATION $22.00/hour + $1.50/hour bilingual premium + Full Benefits
PROGRAM Heading Home Initiative, San Francisco, CA
REPORTS TO Housing Stability Coordinator
WORK SCHEDULE Monday--Friday, 9:00am – 5:30pm with one day 10am-6:30pm
UNION YES – OPEIU, Local 29; initial fee + monthly dues
CLASSIFICATION Non- Exempt
DRIVING REQUIRED Yes – Valid CADL and satisfactory driving record required
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across six sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org .
Program and Position Overview
Over the last 30+ years, Hamilton Families has become one of the most recognized leaders addressing the rising homelessness challenges in the U.S. With 1 in 30 students in the San Francisco Unified School District experiencing homelessness, Hamilton Families (HF) is leading the City’s efforts to end family homelessness and beginning to develop a regional strategy. Using data to drive our efforts, we focus on impact and long-term solutions to tackle this seemingly intractable problem. We are implementing a plan to significantly reduce family homelessness in San Francisco by 2020, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community.
The Heading Home Initiative is a Hamilton Families (HF) effort to significantly reduce family homelessness. The program assists families in securing permanent housing through housing search assistance, move-in financial assistance, eviction prevention, medium-term rent subsidies, and home-based case management to help families move towards self-sufficiency.
The Heading Home Initiative will provide at least 450 Heading Home families with Rapid Re-housing services by 2020 that are augmented with new services and systems that reflect best practices oriented around long-term stability. These best practices will be generated by research insights and iterative program design. The goal is to develop a blueprint that can be used nationally for Rapid Rehousing that helps families achieve long-term stability outcomes.
The Housing Stability Specialist will provide case management to families while they are in the rental subsidy program. The Housing Stability Specialist is responsible for meeting with families on their caseload monthly and conducting quarterly home visits. The Housing Stability Specialist will provide referrals to appropriate services and assisting the families with follow through. The Housing Stability Specialist needs to maintain clear documentation of the interactions using an electronic record and confirm program compliance with each family on a monthly basis.
Primary Duties and Responsibilities
• Provide case management, including home-based case management to a caseload of 15-17 families. This may include community-based referrals, housing and employment advocacy, domestic violence, mental health and substance abuse support and family reunification.
• Assess participants for strengths and barriers, including employment, behavioral health, criminal history, and substance use, and refer participants to appropriate resources.
• Assist families and individuals to establish and meet housing goals and identify appropriate steps towards achieving goals, including modifying goals as needed, and evaluation of progress. Coordinate and collaborate effectively with other service providers as needed to assist participants to reach their goals.
• Maintain precise and accurate documentation of case management services, including participant files and entries into participant databases.
• Coordinate with landlord liaison team to maintain positive relationships with landlords and property management companies serving low income families. Represent and promote Hamilton Families’ network of housing, rental assistance, and eviction prevention services throughout the community. Represent Hamilton Families in community and collaborative meetings as needed.
• Promote values of self-sufficiency and empowerment throughout work with participants. Aid in the development of resource materials specific to neighborhoods/cities/counties where the families reside.
• Participate in planning and coordination of fun yearly events for families, including a Holiday Party and Back to School Picnic.
• Participate in various program meetings including case conference meetings and housing plan meetings in collaboration with other service providers.
• Maintain participant confidentiality and HIPAA requirements; maintain program standard of documentation of case management services; keep accurate records, files, correspondence, and statistics. Prepare reports and presentations as required. Reinforce and follow appropriate boundaries with participants.
• Work occasional evenings and weekends as needed for Hamilton Families’ programmatic activities.
• Bilingual case management positions require providing all services described above to a caseload of participants who are predominantly monolingual in the language for which the bilingual premium applies; sharing verbal and written program and other information as needed; translating verbal and written materials, community meetings, workshops, events, and other information verbally and/or in writing as needed.
• Other duties as assigned.
Qualifications, Skills and Abilities
• Bilingual proficiency in English/Spanish required for some positions, as demonstrated through agency proficiency exam.
• A minimum of 3 years of experience in a relevant profession OR a Bachelor’s degree in social work, psychology, or related field from an accredited college or university (human services, housing, psychology, mental health).
• Experience working with extremely low -income families, youth, survivors of domestic violence, populations impacted by substance abuse, mental illness, and HIV/AIDS and other diverse communities; documenting participant services in paper files and online databases; and conducting outreach and presentations a plus.
• Familiarity with and commitment to principles and practices of housing first, participant-centered care, harm reduction, and safeguarding participant confidentiality a plus.
• Knowledge of community resources for families with very low incomes in the Bay Area, and knowledge and experience with housing laws a plus.
• Excellent organizational skills and able to self-motivate; able to work under pressure, address multiple priorities and meet deadlines with a positive attitude and problem-solving approach.
• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).
• Essential functions of the position may require use of a telephone, working at a standard computer terminal, and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, bend, lift, and carry up to 40 pounds, and driving.
• Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.
• Valid CADL and DMV report; able and willing to travel up to 50% of the time as required – personal form of transportation is not required.
Compensation and Benefits
Great benefits: Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24 Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride sharing services like Lyft Line and Uber pool.
Growth and Leadership Opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.
Time off: HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.
Long-term benefits: HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long term benefits!
• To apply, please click the blue "APPLY" button above or below.
• Please attach your resume and a brief letter of interest.
• No faxes or phone calls.
• Hamilton Families is an Equal Opportunity Employer.
Founded in 1985, Hamilton Families established San Francisco’s first shelter for families experiencing homelessness. Today we are San Francisco’s leading service provider to homeless families, with an array of highly effective programs at sites in San Francisco and Oakland.
Hamilton Shelter Program in the Tenderloin provides safe shelter, three meals a day and critical social services to 50 families a night for up to six months.
Hamilton Transitional Housing houses and supports up to 25 families at high risk for chronic homelessness for 6 to 18 months. Families receive intensive social services to identify and address factors contributing to their homelessness.
Hamilton Housing Solutions prevents homelessness whenever possible and assists families who have become homeless with housing search assistance, temporary rent assistance, case management, job search and other services for up to 18 months to help them find and retain a permanent home.
Children’s Services are integrated throughout all our programs, providing therapeutic support and enrichment activities to strengthen children’s resiliency, promote academic success and enhance the parent-child bond.
Culture & Perks