COMPENSATION DOE + Full Benefits
PROGRAM Housing Solutions | San Francisco, CA
REPORTS TO Housing Solutions Director
WORK SCHEDULE Monday-Friday, 9:00am – 5:30pm
DRIVING REQUIRED Yes – Valid CADL and satisfactory driving record required
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.orgOpens a New Window..
Program and Position Overview
Hamilton Families (HF) is dedicated to ending family homelessness in the San Francisco Bay Area. The Housing Solutions program assists families to secure permanent housing through housing search assistance, move-in financial assistance, eviction prevention, medium-term rent subsidies, and home-based case management to help families move toward self-sufficiency.
The Housing Navigation Coordinator ensures the on-going daily operation of all housing search assistance services. The Coordinator models and trains staff on essential job functions such as tenant coaching, landlord communication, and unit walk-throughs. The Coordinator directly supervises 3-5 Housing Navigation Specialists, oversees participant program activities, provides new hire and ongoing training for the team, and ensures program compliance with service goals and objectives. The Coordinator serves as a liaison with community partners and ensures close coordination among the assessment & prevention department, real estate department and housing stability department.
Primary Duties and Responsibilities
· In coordination with the Program Director, oversee and ensure the on-going development and daily operation of the Housing Navigation team. Assist in the creation and implementation of new and innovative programming and support services to meet the ongoing and emerging needs of families who are homeless and at-risk of homelessness. Work closely with the Program Director on various organizational activities and special projects.
· Directly supervise Housing Navigation Specialists. Supervision includes, but is not limited to, conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching case management staff.
· Lead recruitment, hiring and training efforts of services staff within the department, in a manner consistent with HF personnel policies and procedures. Develop and conduct new-hire and ongoing training for housing connection staff based on program needs.
· Monitor staff caseloads and ensure service delivery meets program expectations.
· Provide appropriate solutions to challenging participant/service issues and simultaneously provide the logic to staff so that they can learn from the situation and handle similar situations appropriately in the future.
· Maintain positive participant relations. Develop a work environment focused on customer service, diversity, respect and dignity. Provide staff with leadership and guidance directed at providing the participants with a positive experience.
· Review and approve check requests for participant financial assistance. Follow agency fiscal procedures, ensure appropriate backup documentation is on file and monitor participant financial assistance expenditures.
· Produce and submit reports and information documenting services and progress towards service objectives and goals. Conduct database and participant hard file audits, providing quality assurance oversight. Ensure the program maintains accurate records, files, correspondence and data collection and responds to inquiries and requests for information.
· Facilitate regular department and program coordination meetings. Attend other program, organizational and outside community meetings as assigned. Represent and act as a liaison for the program to funders, other community organizations, volunteers, and donors as needed.
· Assist in developing ongoing expertise in delivering culturally competent services to a diverse population. Maintain and promote the cooperative, harmonious, teamwork environment HF strives to foster within the workplace.
· Other duties as assigned.
Qualifications, Skills and Abilities
· Bachelor’s Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public, or non-profit administration.
· A minimum of one year in a management and supervisory position in a human services setting; demonstrated ability to exercise appropriate authority and sound judgment when needed.
· Two years of professional experience in the human services or related field, or in a role that reflects an ability to manage complex projects and supervision in a fast-paced, collaborative environment; demonstrated ability to exercise appropriate authority and sound judgment when needed.
· Must possess the ability to manage multiple projects with demanding deadlines, superior organizational abilities, and the demonstrated ability to maintain a quality work place in a fast paced and changing environment; ability to work independently and as an effective and collaborative member of a team.
· Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).
· Consistent approach to upholding program and personnel policies and procedures and to support staff in doing so as the organization scales.
· Ability to coordinate, implement, assist in, supervise and evaluate program activities and diverse staff.
· Ability to establish and maintain effective working relationships with a variety of individuals and groups and provide supervision of staff in a compassionate and innovative way.
· Previous experience working with homeless populations and families is preferred. Knowledge of housing and community resources in the Bay Area is a plus.
· Able to make regular entries, run reports and maintain a CRM client database.
· Good meeting facilitation skills.
· Bilingual English/Spanish language capacity desired.
· A valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as needed.
· Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
· Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.
Compensation and Benefits
Great benefits: We offer excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA locations. Additionally, HF offers tax deductible commuter benefits that can be applied to public transit, parking, bicycle maintenance, and ride sharing services like Uber pool.
Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. A role with the Navigation team is great for an individual who is interested in exploring real estate, affordable housing, social work, and/or mental health fields. We also offer a $1,000 educational stipend to employees each year and offer dozens of internal and external trainings for staff at every level annually.
Time off: HF employees take advantage of generous sick and vacation benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.
Long term benefits: HF offers an employer-matched 403(b) retirement plan, education reimbursement, and other great long term benefits!
· Please click here (insert hyperlink) to apply via Hamilton Families’ ADP Applicant Portal.
· Please attach your résumé (applications without both documents will not be considered).
· No faxes or phone calls.
· Hamilton Families is an Equal Opportunity Employer.
Founded in 1985, Hamilton Families established San Francisco’s first shelter for families experiencing homelessness. Today we are San Francisco’s leading service provider to homeless families, with an array of highly effective programs at sites in San Francisco and Oakland.
Hamilton Shelter Program in the Tenderloin provides safe shelter, three meals a day and critical social services to 50 families a night for up to six months.
Hamilton Transitional Housing houses and supports up to 25 families at high risk for chronic homelessness for 6 to 18 months. Families receive intensive social services to identify and address factors contributing to their homelessness.
Hamilton Housing Solutions prevents homelessness whenever possible and assists families who have become homeless with housing search assistance, temporary rent assistance, case management, job search and other services for up to 18 months to help them find and retain a permanent home.
Children’s Services are integrated throughout all our programs, providing therapeutic support and enrichment activities to strengthen children’s resiliency, promote academic success and enhance the parent-child bond.
Culture & Perks