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Program Enrollment Specialist
Big Brothers Big Sisters of the Bay Area

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Program Enrollment Specialist

Big Brothers Big Sisters of the Bay Area

Job Summary

Wage
$41.2k per year
Job Type
Full-time
Job Last Posted
Job posted 18 days ago
Job Role
Social Work Support
Employer's Industry
Nonprofit

Job Description

 If you enjoy meeting new people, providing exceptional service and are looking for a rewarding career that helps kids realize their potential, Big Brothers Big Sisters of the Bay Area may be the right place for you! Big Brothers Big Sisters of the Bay Area is a dynamic mentoring agency that provides Bay Area youth with professionally supported one-to-one mentoring relationships. We are seeking a full-time Enrollment and Match Specialist to support participants interested in joining our program. This position has the primary responsibility of interviewing adult volunteer mentors and families, and then arranging the best possible match among mentors and children, ensuring child safety and helping to promote a long-term and impactful match relationship. If you want to work alongside a great group of co-workers in a professional, yet relaxed, agency environment, then please keep reading!

The primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process. 

 Duties and Responsibilities:

  • Manage a pipeline of applicants to the program, both adult volunteers and families, in alignment with the service delivery goals of the agency and specific monthly program goals including time and quantity deadlines.
  • Schedule and conduct volunteer enrollments, including individual orientations, interviews, and completion of any other enrollment requirements; meet specific zone or zip code goals along with occasionally providing support for overall EMSdepartment and Workplace/Site Based enrollment and match.
  • Conduct client enrollments including parent/child interviews, child safety education, and enrollment processes. Assess and refer families for alternative or additional services as needed.
  • Ensure a high level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
  • Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer. Participate in continuous and thorough communication with colleagues to meet team goals.
  • Co-facilitates new and prospective mentor training; participate in monthly informational sessions and support Program with recruitment and processing of potential volunteers and families
  • Requires communication with native speakers of Spanish

Minimum Qualifications:

  • Bachelor’s Degree in Social Sciences (or related field) required
  • Assessment and relationship development experience with child and adult populations, including an understanding of child development and family dynamics; specific assessment, intake or interview experience preferred.
  • Previous experience with child and/or adult relationship dynamics; professional familiarity with child development issues; family function/dysfunction; and interpersonal communication a plus
  • The candidate selected for this position must pass a background check

Required Skills and Abilities:

  • Requires communication with native speakers of Spanish
  • Proficiency in technical areas such as Microsoft Office
  • Accurate data-entry skills
  • Excellent oral communication skills reflecting solid customer service both in-person and via the telephone
  • High-level relationship development comprehension
  • Ability to relate well in cross-cultural environments
  • Ability to use time effectively, focus on details, adapt to shifting priorities, and position and promote opportunities
  • Ability to maintain confidentiality throughout daily operations
  • Ability to effectively collaborate with other staff and community partners
  • Able to use time effectively and work independently
  • Comfortable with high-performance standards

This is a permanent, full-time position with a starting salary of $41,200, a great benefits package including health, vision and dental, a 403b plan, FSA plan, flexible daytime hours, and occasional evening and weekend hours. This position is based in our San Francisco office, and will require travel within the related service area and may require occasional travel within our 9 county region. Due to the high volume of responses anticipated, we will only respond to candidates who are under consideration. No phone calls, please. BBBS of the Bay Area is an equal opportunity employer.
 

Business Overview

Our Story

For more than 100 years, Big Brothers Big Sisters has operated under the belief that inherent in every child is the ability to succeed and thrive in life. As the nation’s largest donor and volunteer supported mentoring network, Big Brothers Big Sisters makes and monitors meaningful matches between adult volunteers (“Bigs”) and children (“Littles”), ages 6 through 18, in communities across the country. We develop positive relationships that have a direct and lasting effect on the lives of young people.

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