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Wellness Assistant
NutraWorks & PostureWorks

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Wellness Assistant
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NutraWorks & PostureWorks

Job Overview


Job Posted
10 days ago
Job Type
Full-time
Schedule
Weekdays

Job Description


Wellness Assistant Wanted at Top SF Health and Wellness Office!

We are looking for an enthusiastic, well organized, and friendly professional to join our team as a Wellness Assistant in our nutrition department! You will work directly with patients participating in our physician monitored protocols and we will train you in what you need to know!

Who We Are

Our office is the home of both NutraWorks, our nutritional counseling department where we provide physician monitored fat loss programs, and PostureWorks, an advanced spinal rehab and physical wellness center.  We are known for having brought the best in physical rehab, postural correction, nutritional counseling, and exercise under one roof. Our goal is to provide our patients with the means and knowledge to change their current and future states of health to be the best possible!

The Coach Position: Who You Are

The candidate who lands this position will be an excellent communicator, have a natural ability to inspire others to find the desire and motivation to be their best, display attention to detail and organization, and can easily balance being friendly, engaging, and supportive while also supporting office systems and growth. More importantly, the ideal candidate will be dedicated to helping others become the healthiest they possibly can be!

Your role will include:

helping patients remain motivated and excited about attaining their goals and improving their health

tracking progress through the use of body composition analysis tools

helping promote and grow your patient base

assisting with online and in office purchases

helping us create the best experience for our patients!

* PC literacy and a working knowledge of Microsoft Office and QuickBooks is preferred.

 

Please send your cover letter, resume, and responses to the questions below. This role requires strong communication, writing, and problem solving skills so we’d like to understand your response style.

 

  1. Please give an explanation as to why you believe you are a good fit for our company and an asset to our patients.
  2. While most of the scheduling is handled by our front desk team, any team member should be able to appropriately respond to patient cancellations if necessary. At NutraWorks, our cancellation policy is stated on both our appointment confirmation and our reminder emails, and reads as follows:

A 24 Hour Cancellation Policy for all appointments at Nutraworks shall be maintained. Please be advised that if you should cancel or reschedule an appointment with less than 24 hours notice, you will automatically be billed a cancellation fee of $10. If you do not call to cancel or reschedule a missed appointment a no call no show fee of $30 will be charged automatically.

 

A woman named Allison typically arrives on time each week for her recurring 6pm appointment on Wednesday evenings. This week however, she sends an e-mail on Wednesday morning, asking to cancel her appointment for the evening due to an unexpected meeting that she needs to attend for work. Later on in the day, she e-mails once again, this time to express her frustration and anger at having her account charged. How would you respond to this situation and what would be your response to Allison.

 

 3. You receive the following e-mail:

Hi! I have walked by your office a few times but haven’t been able to stop in and check out what it is that you do at NutraWorks and PostureWorks. Can you give me a little information?

Thanks,

Michelle

About NutraWorks & PostureWorks


At NutraWorks and PostureWorks we believe in supporting the body’s innate and natural ability to heal, strengthen, and thrive. 

We are committed to being an environment where quality of life is elevated, individual aspirations are fulfilled, and inspiration is everlasting.

Our highest mission is to empower the members of the community with the knowledge and resources to live optimally.
 

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