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Customer service representative
Macro Construction Equipment

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Customer service representative
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Macro Construction Equipment
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Job Summary

Wage
$15-35 per hour + Tips/Bonus
Job Type
Full-time
Job Last Posted
Job posted 6 days ago
Job Role
Call Center Representative, Administrative Assistant
Employer's Industry
General Labor, Sales & Marketing
Job Schedule
Evenings, Afternoons, Mornings, Weekends, Weekdays

Job Description

 The story of Macro Construction Equipment began as a simple trading company engaged in the distribution of various used equipment.  As the business flourished, the entity expanded and later diversified to what is now regarded as one of the fastest rising construction equipment companies. With over 20 years of experience in the industry, Macro has created a niche in marketing the world’s best brands for cranes, trucks, mixers, trailers, pavers, batching plants, compaction equipment, excavators, backhoe loaders, wheel loaders, generators, etc. 

 

 Responsibilities:

  • Accurately process and confirm daily orders
  • Follow up customer calls, questions, tracking information, and missing documentation to complete order
  • Process daily shipments by prioritizing oldest orders first
  • Ensure superior customer satisfaction by providing a positive customer service interaction
  • Upsell and make suggestions for similar product options based on product knowledge
  • Use unique and creative side to turn a negative order or shipping issue into a positive experience for the customer
  • Maintain knowledge of various freight carriers, shipping terminology and logistical requirements
  • Strive to achieve internal accuracy
  • Accurately process return authorizations, open damage assessment cases
  • Ad hoc projects as assigned by management

Requirements:

  • Customer focused; friendly professional
  • Effective communicator both written and verbally
  • Critical thinking; reading comprehension; active listening
  • Logical problem solver with ability to present solutions or suggestions
  • Detail oriented; familiar with sipping and freight
  • Time efficient; team player; ability to prioritize
  • Computer Skills: Outlook, experience with ERP and CRM platforms

Business Overview

Our Story

 Company OverviewThe story of Macro Construction Equipment began as a simple trading company engaged in the distribution of various used equipment.  As the business flourished, the entity expanded and later diversified to what is now regarded as one of the fastest rising construction equipment companies. With over 20 years of experience in the industry, Macro has created a niche in marketing the world’s best brands for cranes, trucks, mixers, trailers, pavers, batching plants, compaction equipment, excavators, backhoe loaders, wheel loaders, generators, etc.It continues to serve the following markets: Mining, Construction, Road and Bridges, Horizontal and Vertical Construction, Infrastructure, Environmental-Maintenance, Urban Development, Ports and Logistics, Fire and Rescue. 

Vision

To be the leader in global distribution and innovation of premium goods and services. 

Mission

To bring quality equipment and services nearer to our customers. 

Why Work With Us?

Our team is one of the best with us and working with us gives you great opportunity to grow and develop your skills in all areas and also provides you with new windows to learn in other fields

Team Size

51-100 team members

Links

Culture & Perks

Ownership
Minority Owned
Benefits
Child Care
Commuter Benefits
Health Benefits
Parental Leave
Paid Time Off
Retirement Benefits
Perks
Daily Meals
Happy Hours
Parking Provided
Snacks
Team Events
Work From Home
Workplace
Collaborative
Community Oriented
Flexible
Fun
Professional
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