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Key Holder
Paul Smith Geary Street

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Key Holder
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Paul Smith Geary Street
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Job Summary

Job Type
Job Last Posted
Job posted 12 days ago
Job Role
Sales, Retail Associate

Job Description


We have a great opportunity for someone to join our San Francisco shop team as Key Holder. This person will assist management with opening and closing store procedures and will be working with clients and building customer relations.



  • To assist with achieving set sales targets on a weekly basis.
  • To maintain a high level of customer service at all times.
  • To develop customers into loyal clients of Paul Smith.
  • To ascertain client information to ensure customer service records are up-to-date.
  • To maintain client and customer data confidentiality at all times.
  • To ensure that you receive and maintain a high level of product knowledge at all times.
  • To ensure that a high level of housekeeping is kept to the Company’s desired standard, both on and off the shop floor.
  • To have a good knowledge of the contents of the Employee Handbook and to ensure that the Employee Handbook is fully understood and followed.
  • To be fully aware of the Company’s Health and Safety Policy.
  • To attend relevant staff training as and when required.
  • To maintain a good standard of appearance and to undertake to wear clothing allowance as provided by the Company.
  • To assist in any stock, merchandise and housekeeping related duties as requested by the Management Team. This may include duties such as shop merchandising and up-keep, inventory and stock takes, receiving deliveries, the ticketing of merchandise and any other duties as outlined by the Management Team.
  • To ensure that the shop is opened and securely locked and alarmed as required. This must be done, for security reasons, in the presence of a fellow member of staff.
  • To open and close the register and balance out the tills as per company guidelines.
  • Audits and approves register transactions in accordance with established policies and procedures.
  • Communicates store priorities as determined by store management and delegates tasks to sales associates accordingly if store management is not present.
  • Any other related duties that are outlined from time to time by the Management Team.   

Essential Experience and Skills Required:

  • Previous 3-5 years’ experience of retail selling in luxury fashion- experience with opening and closing stores preferred
  • Experience in providing excellent customer service
  • Ability to work towards weekly sales goals
  • Ability to provide excellent customer service
  • Excellent verbal and written communication skills

About You:

  • Passion for style, fashion and the Paul Smith Brand
  • Interest and knowledge of current trends in music arts and culture
  • Has initiative; is motivated
  • Flexible and reliable
  • Good team member, helpful, approachable and trustworthy


In addition to the base compensation, this role attracts:

  • A generous Clothing Allowance
  • Competitive Sales Commission Scheme
  • Discretionary discount on Paul Smith goods
  • Basic medical and dental insurance, disability, life insurance and a 401(k) plan
  • Vacation, sick/personal days in accordance with Company Policy

Business Overview

Our Story

Paul Smith is Britain’s foremost designer. He is renowned for his creative spirit, which combines tradition and modernity. Famous for its clothing and accessories collections, Paul Smith specialises in an inventive use of traditional craftsmanship and cutting-edge design to create beautifully made, desirable, modern pieces. Paul Smith is a tastemaker – a leader of British and international design trends. With an enthusiasm for eclectic cultural references and idiosyncratic combinations of pattern and colour, applied with understatement, Paul Smith expresses a truly contemporary aesthetic.

Paul transcends fashion and has worked collaboratively with Anglepoise, Caran d’Ache, Mini, Land Rover, Evian and even HP to name a few. Applying his ‘classic with a twist’ design aesthetic to all kinds of designs from road vehicles to pens. This endless creativity continues to drive new innovation in his designs and if you step into any of the unique shops you’ll find curiosities from all over the world which have piqued his interest at some point during his travels. 

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