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CalFresh Outreach Specialist
San Francisco-Marin Food Bank

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CalFresh Outreach Specialist

San Francisco-Marin Food Bank

Job Summary

$21-22 per hour
Job Type
Job Last Posted
Job posted 16 days ago
Job Role
Community Outreach
Employer's Industry

Job Description

Are you a skilled individual who believes in lending your skills to end hunger? If so, consider being the CalFresh Outreach Specialist for the San Francisco Marin Food Bank.

The SF Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger. We are currently looking for a CalFresh Outreach Specialist to lead outreach, screening and application assistance efforts for the CalFresh program. See job description below and apply today if you would like to join us in our mission to end hunger.

Job Responsibilities

CalFresh Outreach, Screening and Application Assistance

  • Develop an understanding of CalFresh program application and enrollment procedures (extensive training will be provided)
  • Educate clients on eligibility for the CalFresh program and provide pre-screening and application assistance
  • Strengthen existing and establish new outreach connections at community based sites utilizing innovative methods for identifying and reaching non-participating populations
  • Adapt existing educational and marketing materials (from public and private sources) for use within pantry network
  • Provide non-eligible participants with referrals to accessing free food distribution programs and other resources

Client Data Management and Tracking

  • Track outreach activities, pre-screens, applications submitted, outcomes, and other data
  • Maintain accurate database of client information
  • Maintain client confidentiality
  • Assist in identifying clients who could be helpful in media related events
  • Maintain accurate files and contribute to preparation of monthly reports

Other Responsibilities and Expectations

  • Assume responsibility for understanding and learning about CalFresh and other public benefits as well as their impact on clients’ lives to more effectively assist clients through the application process (trainings will be provided)
  • Flexibility to work some evenings and weekends as needed
  • Other duties as assigned


  • Fluency in spoken Cantonese and written Chinese OR fluency in spoken and written Russian is required for this position
  • Experience working with individuals who are aged, and/or blind, and/or disabled or their caregivers strongly preferred
  • College graduate or minimum 1-2 years work experience with focus in customer service and engagement.
  • Ability to maintain client confidentiality; ability to manage challenging clients and situations
  • Proven record of accuracy in completing, tracking, and reviewing data
  • Demonstrated ability to follow established procedures and organize, plan and carry out activities to meet specific timelines
  • Valid driver’s license (access to vehicle strongly preferred but not required)
  • Physical Demands: Ability to stand and talk to people waiting for food distributions outdoors; comfort in a variety of settings and physical arrangements. Ability to carry up to 20 pounds of materials

You might be a perfect fit if you:

  • Have one or more years of experience in non-profit or social services sector working directly with clients and/or engaging the community
  • Have sensitivity to the needs of economically disadvantaged individuals
  • Have experience serving people who are aged, blind, and / or disabled, or their caregivers
  • Have experience working with clients facing multiple barriers to receiving services
  • Are dependable in maintaining a flexible schedule and communicating changes when needed
  • Have the ability to work and interact with individuals (staff, volunteers and clients) from a variety of socioeconomic backgrounds in a culturally diverse work environment
  • Are passionate about ending hunger and are interested in food issues, social justice, and community advocacy


We provide excellent medical, dental, generous 403B retirement plan, FSA, life insurance, competitive salary, vacation, sick and holiday leave, career development, celebrations and activities.

Salary: $21-22 per hour, depending on relevant experience and qualifications

Position is currently funded through June 2020, may be extended funding permitting

The San Francisco-Marin Food Bank is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Business Overview

Our Story

We’re a team of more than 140 dedicated, inspired people working together to end hunger in San Francisco and Marin. This year, we will distribute 48 million pounds of food – enough for more than 107,000 meals each day. We partner with more than 450 organizations – including 240 neighborhood pantries – to distribute food to low-income residents. Each week, more than 144,000 people are served by our programs. We’re serious about the mission, and also committed to building a terrific place to work. We thrive in an environment that fosters collaboration, leadership, excellence, accountability and respect. If you would like to be a part of building a community where nutritious food is available to all, please consider joining us.


Culture & Perks

Community Oriented
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