COMPENSATION: DOE + Full Benefits
PROGRAM: Housing Solutions, San Francisco, CA
REPORTS TO: Housing Solutions Assistant Director
WORK SCHEDULE: Monday-Friday, 9:00am – 5:30pm
DRIVING REQUIRED: Yes – Valid CADL and satisfactory driving record required
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.
Program and Position Overview
The Housing Solutions program assists families to secure permanent housing through housing search assistance, move-in financial assistance, eviction prevention and medium-term shallow rent subsidies, and home-based case management.
The Housing Connections Coordinator for the Intake & Assessment department provides general oversight to the department and ensures that all referrals are assessed in a timely manner for the homelessness prevention and rental subsidy programs. The Coordinator approves families for the program, ensures that all releases and documentation is complete and accurate, and when necessary meets with families to explain program decisions. The Coordinator facilitates exit planning meetings with other HF programs and serves as primary liaison to Coordinated Entry Access Points as well as other community partners.
Primary Duties and Responsibilities
- In coordination with the Program Director, oversee and ensure the on-going development and daily operation of the Intake & Assessment Department. Assist in the creation and implementation of new and innovative programming and support services to meet the ongoing and emerging needs of families who are homeless and at-risk of homelessness. Work closely with Program Director on various organizational activities and special projects.
- Directly supervise Intake Specialists and Homelessness Prevention Specialists staff. Supervision includes, but is not limited to, conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching case management staff.
- Lead recruitment, hiring and training efforts of services staff within the department, in a manner consistent with HF personnel policies and procedures. Develop and conduct new-hire and ongoing training for housing connections staff based on program needs.
- Carry a caseload of families as necessary.
- Oversee the design of individual assessments and service plans, ensuring they are consistent with organizational and programmatic objectives and goals.
- In collaboration with Intake Team managers, streamline Intake & Assessment processes to reduce redundancy and improvement participant experiences.
- Provide appropriate solutions to challenging participant/service issues and simultaneously provide the logic to staff so that they can learn from the situation and handle similar situations appropriately in the future.
- Maintain positive participant relations. Develop a work environment focused on customer service, diversity, respect and dignity. Provide staff with leadership and guidance directed at providing the participants with a positive experience.
- Produce and submit reports and information documenting services and progress towards service objectives and goals. Conduct database and participant hard file audits, providing quality assurance oversight. Ensure the program maintains accurate records, files, correspondence and data collection and responds to inquiries and requests for information.
- Facilitate regular department and program coordination meetings. Attend other program, organizational and outside community meetings as assigned. Represent and act as a liaison for the program to funders, other community organizations, volunteers, and donors as needed.
- Assist in developing ongoing expertise in delivering culturally competent services to a diverse population. Maintain and promote the cooperative, harmonious, teamwork environment HF strives to foster within the workplace.
- Other duties as assigned.
Qualifications, Skills and Abilities
- Bachelor’s Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public, or non-profit administration.
- A minimum of one year in a management and supervisory position in a human services setting; demonstrated ability to exercise appropriate authority and sound judgment when needed.
- Two years of professional experience in the human services or related field, or in a role that reflects an ability to manage complex projects and supervision in a fast-paced, collaborative environment; demonstrated ability to exercise appropriate authority and sound judgment when needed.
- Must possess the ability to manage multiple projects with demanding deadlines, superior organizational abilities, and the demonstrated ability to maintain a quality work place in a fast paced and changing environment; ability to plan and implement innovative programs.
- Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).
- Consistent approach to upholding program and personnel policies and procedures and to support staff in doing so as the organization scales.
- Ability to coordinate, implement, assist in, supervise and evaluate program activities and diverse staff.
- Ability to establish and maintain effective working relationships with a variety of individuals and groups and provide supervision of staff in a compassionate and innovative way.
- Familiarity with the principles, practices and techniques of local, state, and federal contract management; contract negotiation, monitoring and evaluation; and supervision.
- Knowledge of Trauma-Informed Care and Harm Reduction philosophies in working with homeless and at-risk populations.
- Previous experience working with homeless populations and families is preferred. Knowledge of housing and community resources in the Bay Area is a plus.
- Highly organized; ability to work independently and as an effective and collaborative member of a team.
- Able to make regular entries, run reports and maintain a CRM client database.
- Good meeting facilitation skills.
- Bilingual English/Spanish language capacity desired
- A valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as needed.
- Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
- Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.
Compensation and Benefits
Hamilton Families offers a competitive wage and benefits package that includes employer-paid major medical and dental coverage, life and disability insurance, an employer-contributed retirement plan, and generous paid vacation, sick, and holiday leave.
- Please click the blue “APPLY” button above or below to submit an application and attach your résumé and a letter of interest.
- Include position title in the subject header of your email.
- No faxes or phone calls.
Hamilton Families is an Equal Opportunity Employer.