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Server at Eagle Cafe
Eagle Cafe

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Server at Eagle Cafe
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Eagle Cafe
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Job Summary

Job Type
Full-time
Job Last Posted
Job posted 15 days ago
Job Role
Food Server

Job Description

Job Title: Server

Department: Front of the House

FLSA Status: Non-Exempt

Reporting to: Manager/Supervisor On-Duty

Essential Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greets each customer with:
    • “Welcome to _________________.”
    • “Have you dined with us before?”
  • Provides prompt and attentive service to customers and ensures that their individual needs are met;
  • Introduces daily specials and specialty drinks and answers customer questions about menu, wine list and pricing;
  • Suggests appetizers, desserts and coffee, etc;
  • Takes accurate and complete customer orders/repeat the order before leaving the table to insure that the order is proper;
  • Keeps accurate record of sales and is accountable for proper money and cash handling operations. You are responsible for your tables and the collection of all payment to be received including walkouts, this is mandatory;
  • Operates computer punch board cash register and a handheld computer to input guest orders;
  • Assists with bussing and resetting of tables;
  • Help seat guests;
  • Ensures that buss station is properly stocked, clean and well-maintained;
  • Communicates immediately with management regarding any customer problem or complaint;
  • Pays attention to customer and employee safety by helping to eliminate unsafe or hazardous conditions as they occur;
  • Cooperates with management by performing any other duties when asked to do so;
  • Constant (more than 2/3 of the time) standing, walking, lifting (up to 50 lbs.), carrying, balancing, reaching, handling, fingering, feeling, back and wrist rotation, hearing and seeing;
  • Frequent (1/3 to 2/3 of the time) bending, stooping, kneeling and talking;
  • Occasional (up to 1/3 of the time) sitting, pushing, pulling, crouching and operating controls; and
  • Other duties as assigned.

Measurements of Success:

  • Ensure customer satisfaction 100% of the time through excellent customer service, attention to detail, and making each guest feel valued;
  • Make contact with guests to bring water and/or take orders within 3 minutes of them being seated;
  • Ensure that at least 20% of guests order an “extra” menu item such as alcohol, appetizers, or dessert;
  • Maintain an exceptional personal record of punctuality and attendance; and
  • Consistently perform all duties in a responsible and efficient manner.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition, the individual must be punctual, have a good attendance record, and have reliable means of transportation to work.

  • Outgoing and pleasant personality and the desire to serve people;
  • Good communication skills and the ability to speak and understand English;
  • Ability to work quickly and efficiently;
  • Available to work weekends and holidays;
  • Willingness to follow directions and learn;
  • One year of previous work experience as a food server;
  • Must be at least 18 years of age;
  • Food Handler Card certification preferred, otherwise to be obtained within 30 days from date of hire;
  • Regularly communicate in a positive and effective manner with our guests in a fast paced environment;
  • Maintain a well-groomed appearance;
  • Ability to read, write and determine wait time based on restaurant procedures and systems;
  • Good organizational and multi-tasking skills ;
  • Knowledge of workplace safety procedures;
  • Enjoy and welcome working with people;
  • Ability to use a Point-of-Sale device;
  • Friendly and outgoing with a sales beat; and
  • Maintain a positive attitude no matter the emotional state of our guests.

Education and Experience:

  • High School degree or equivalent; and
  • At least 6-month’s related experience and/or training.

Business Overview

Our Story

The Eagle has been a waterfront landmark since 1928. Well known for it’s homemade breakfasts and sandwiches. To learn more about us check out eaglecafe.com.

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