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Customer Success Specialist

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Customer Success Specialist
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Job Summary

$40k per year
Job Type
Job Last Posted
Job posted 4 days ago
Job Role
Customer Success
Employer's Industry
Human Resources, Startups & Tech
Job Schedule

Job Description

We are expanding our online job community and are looking for a full-time Customer Success Specialist to help lead the charge! This opportunity is for someone who wants to develop and manage customer relationships, perfect the craft of upselling, support our rockstar sales team, and build an iconic company from the ground up.
You’ll be given a huge amount of responsibility and the opportunity to grow as a professional within a fast-growing startup. You’ll also sleep well at night knowing that you're helping people find their dream jobs and companies find the perfect employees for their businesses.
To date, Localwise has served over ~350,000 job seekers  and ~35,000 employers in the SF Bay Area and Chicago. For additional information, click here:

Core Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  • Develop and maintain long-term relationships with SMB and nonprofit employers
  • Collaborate closely with our sales team to identify and grow sales opportunities
  • Upsell existing clients and/or identify areas of improvement to meet sales quotas
  • Work directly with SMB and nonprofit employers to execute hiring plans, including posting jobs, weekly check-ins, and strategizing hiring solutions
  • Manage all customer service inquiries and escalations
  • Work cross-functionally with Sales, Marketing, Product, and other key groups to maximize effectiveness of the sales organization
  • Live by Localwise’s values: ownership mentality, team first, pragmatic optimism, all-out hustle


  • 1-3 years professional experience, preferably in an Account Management, Sales, or Customer Success role
  • Incredible attention to detail and work ethic
  • Ability to hit the ground running in an account management role to help the sales team meet quotas
  • Ability to work both independently and in a team setting
  • Pristine interpersonal, verbal, and written communication skills
  • Comfort working in a dynamic startup work environment
  • Desire to build the next great startup from the ground up (this isn’t for everyone as it takes a TON of commitment!)
  • BA/BS degree preferred 

Compensation: $40k base plus commission. Stock options available for top performers.

Interested? Please send a resume and brief note of interest to, thanks!

Business Overview

Our Story

Localwise is on a mission to build the most trusted community marketplace for local jobs. We create a trusted local job marketplace by empowering local businesses and job seekers to share their unique stories.

Team Size

11-50 team members


Culture & Perks

Employee Owned
Health Benefits
Paid Time Off
Casual Dress
Happy Hours
Parking Provided
Team Events
Community Oriented
Mission Driven
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