Program and Position Overview
The Housing Solutions program assists families to secure permanent housing through housing search assistance, move-in financial assistance, eviction prevention and median-term shallow rent subsidies, and home-based case management. The Real Estate Specialist serves as a hub of information about housing resources for Hamilton Families staff and program participants. This position is responsible for developing and maintaining landlord relationships for housing placement and for conducting outreach to promote the program and gain information about relevant resources. The HRS is also responsible for maintaining the housing resources database, including current available housing units in San Francisco and the surrounding Bay Area counties. The HRS is primarily based in the Housing Solutions Oakland office but will travel locally based on job necessity.
Primary Duties and Responsibilities
· Conduct outreach to Bay Area landlords, landlord groups and/or associations, present information about the program, build landlord partnerships.
· Collaborate with Hamilton Families Case Managers to support client housing placement and retention, including assisting participants and landlords with mediating and resolving conflicts in coordination with Case Managers.
· Record, track and disseminate information on identified available housing units.
· Make regular data entries and maintain housing resources database.
· Serve as an information resource by conducting research, assembling data, and performing special projects.
· Create and maintain resource guides on Bay Area housing market, local landlords, tenant rights, eviction prevention, financial advice and other topics to assist families in securing and maintaining housing.
· Prepare and deliver presentations about housing resources to Hamilton Families staff, current and potential Housing Solutions program participants and other service providers.
· Prepare and deliver orientations to the Housing Solutions program and tenant education workshops (i.e. how to do a housing search, how to be a good tenant, etc.) to participants.
· Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics in a timely, clear and thorough, accurate, and legible manner. Prepare reports and presentations as required.
· Other duties as assigned.
Qualifications, Skills and Abilities
· Bachelor’s degree from an accredited college or university and a minimum of three years of professional experience in a relevant position.
· Real Estate experience/license preferred.
· Minimum of three years of experience working with homeless or other vulnerable populations preferred.
· Demonstrated ability to exercise appropriate authority when needed, sound judgment; ability to uphold program and personnel policies and procedures and to support staff in doing so.
· Ability to coordinate, implement, assist, supervise and evaluate program activities and diverse staff.
· Ability to establish and maintain effective working relationships with a variety of individuals and groups.
· Knowledge of rental housing market, and housing resources in the Bay Area.
· Highly organized; ability to work independently and as a member of a team.
· Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Able to make regular entries and maintain a CRM client database.
· Strong interpersonal skills and oral presentation skills. · Bilingual candidates preferred.
· Valid CADL, satisfactory driving record, and proof of insurance.
· Able and willing to travel locally as needed.
· Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.
· Essential job functions include using a telephone, working at a standard computer terminal, ability to follow reasonable ergonomic accommodations, sit and stand for long intervals, reach, bend, lift and carry up to 40 pounds.
Compensation and Benefits
Hamilton Families offers a competitive wage and benefits package that includes employer-paid major medical and dental coverage, life and disability insurance, an employer-contributed retirement plan, and generous paid vacation, sick, and holiday leave.
· Click on the "Apply" button to submit an application through our Hamilton Families’ ADP Applicant Portal (please attach your résumé and a letter of interest.
· No faxes or phone calls.
· Hamilton Families is an Equal Opportunity Employer.
Founded in 1985, Hamilton Families established San Francisco’s first shelter for families experiencing homelessness. Today we are San Francisco’s leading service provider to homeless families, with an array of highly effective programs at sites in San Francisco and Oakland.
Hamilton Shelter Program in the Tenderloin provides safe shelter, three meals a day and critical social services to 50 families a night for up to six months.
Hamilton Transitional Housing houses and supports up to 25 families at high risk for chronic homelessness for 6 to 18 months. Families receive intensive social services to identify and address factors contributing to their homelessness.
Hamilton Housing Solutions prevents homelessness whenever possible and assists families who have become homeless with housing search assistance, temporary rent assistance, case management, job search and other services for up to 18 months to help them find and retain a permanent home.
Children’s Services are integrated throughout all our programs, providing therapeutic support and enrichment activities to strengthen children’s resiliency, promote academic success and enhance the parent-child bond.
Culture & Perks