Customer Happiness Ambassador

*Please see instructions below on how to apply*

JOB DESCRIPTION:

Customer Happiness (Support) Ambassador needed for a small growing company. Looking for someone with experience in the customer support field and in the skin care world who has an interest in natural skin care, organics, the health care industry, herbs & remedies, etc. Esthetician Experience is a plus but not required, an interest in learning about skin care is preferred (Guy or gal, both are equally welcome!)

If you apply, you must be a hard worker, have high energy, be caring, supportive and willing to be an ambassador for our company. We are looking for someone who has an interest in or even interested in learning the issues around the topics of skin care- toxic ingredients, natural herbs, lack of regulations, why choose natural and organic, etc...

Additionally, we're looking for someone who wants to make a difference and is passionate about being helpful in this support role. You're the first point of contact for our customers so we want to make sure you can treat them like family.

Job Description:

• Responsible for office support
  
• Pack and Ship parcels as needed
  
• Respond to customer questions, emails, voice messages efficiently.
  
• Must be extremely computer literate.
  
• Writing and storing responses to common issues.
  
• Monitoring common customer issues and working to create solutions to solve them.
  
• Communicate with vendors to issue refunds and shipping call tags.
  
• Must be willing to create and follow systems. 
  
• Must have availability on the weekends

This is not an entry-level position and instead is a long-term role in growing the customer happiness program. This is a full time, in-house position and we are looking for someone who can work weekends. Our office is in Berkeley, CA

REQUIREMENTS:

• Must be able to use Google Documents, spreadsheets, and WordPress.
• Typing speed must be faster than 35 words per minute.

Instructions on how to apply:

1. Please take a free typing test at one of these places:
   http://www.typingtest.com/http://www.learn2type.com/typingtest/typingtest.cfm
   

(Must type faster than 35 words per minute)

1. If you pass, please make sure you share your WPM with your resume and the additional item in #3.
2. Then, record a video of yourself telling us why you think you're a good fit for this job. Please also include your past experience or interest in skin care or the health industry.
3. Upload the video to a video website like YouTube.com and copy the direct link.
4. Send us the link with your resume to apply@annmariegianni.com.