Job Title: Case Manager Bilingual Preferred (Cantonese/English/Spanish)
Program: Mosaica Family Apartments
Location: San Francisco
Classification: Full Time Non-Exempt with Benefits
Reports to: Program Manager - Family Housing Services
Wage: $40,998 – 41,973 DOE, Education and Language Skills; 37.5 hour work week
Agency Overview: LSS of Northern California is a Non-Profit agency providing services in supportive housing and money management. LSS responds when people are vulnerable because of homelessness, mental illness, drug addiction or disaster. Providing support services and compassionate guidance, we help individuals and families to stabilize their lives and become self-sufficient
Program Description: The Mosaica Apartments is a large permanent supportive housing program for families and seniors located in the Mission District of San Francisco. The program serves primarily low income families dealing with issues such as chronic poverty, unemployment, access to education, immigration status, and domestic violence as well as serving formally homeless seniors. The services team is comprised of a full time Program Coordinator and two full time bi-lingual Case Managers supervised by the Family Housing Programs Manager. The team works together to ensure the families and seniors are provided with necessary resources to ensure individual and family resilience and housing stability.
Essential Duties and Responsibilities:
• Provide case management, home visit, and/or social service coordination for residents including crisis intervention, and client advocacy; maintain client documentation and required compliance records. Develop individual service plans in conjunction with the client, program and community resources.
• Observe client confidentiality & HIPAA protocols.
• Maintain program's standard of documentation of case management services; keep accurate records, files, correspondence & statistics in both written form and via data entry.
• Maintain a strength-based perspective.
• Treat others with respect and courtesy, striving for open and honest working relationships.
• Maintain high ethical standards when dealing with others.
• Demonstrate good judgment and common sense.
• Excellent communication, writing and analytic skills.
• Prepare reports and presentations of information as required. Serve as liaison/advocate with outside social and health agencies. Provide current information and referrals regarding services and community resources to residents and staff through case management, residents’ meetings and programs, and staff meetings
• Work in collaboration with other on-site staff to facilitate community relations, provide guidance and conflict resolution meetings when needed.
• Participate and attend meetings and trainings as assigned.
• Work with Program Coordinator to conduct activities and events for the residents of Mosaica Apartments. Evening hours are required to assist with particular events, including but not limited to weekly Food Panty Distribution and other Community events Workday hours will be adjusted for these occasions.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• BA or BS degree from an accredited college or university, preferably with a major in a behavioral science. MSW or MA preferred.
• Minimum 2 years case management experience working with diverse populations.
• Ability to work with individuals and families from diverse social and ethnic backgrounds who have low incomes and a history of homelessness.
• Ability to work independently, make effective decisions and utilize supervision as needed.
• Ability to work collaboratively in a team setting.
• Ability to multi-task and set priorities.
• Experience working with and sensitivity to issues affecting people recovering from the trauma of domestic violence, substance use, marginal housing/employment, and mental health concerns.
• Experience providing social services in a residential setting preferred.
• Experience working collaboratively with other agencies.
• Reliable transportation, valid driver's license and current vehicle insurance.
• Bi-Lingual (English/Spanish/Cantonese/Mandarin) preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to use hands to hold objects, writing instruments, or files; and talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms, to use a computer and smell. The employee must be able to climb stairs. The employee must occasionally lift/or move up to 10 pounds. Specific vision abilities required by this job include ability to read, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the ability to see, review and share the organizations secure electronic and physical files with other program staff; the incumbent will also have access to the organization’s and other highly
confidential information. Because of this, the employee must have the ability to perform the job at the location of the assigned program or field office(s).
The employee frequently will be required to travel to locations within the regional areas of LSS. The employee may on occasion transport clients and help the client (physically and emotionally) navigate government, education, health care and other social service systems. This may require standing in lines, walking up and down stairs and driving and transporting clients to multiple destinations on any given day, . and will conduct case management visits within client’s homes as required.
The work environment characteristics described here are representative of those encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. While performing the duties of the job, the employee may occasionally work outside in weather conditions and is exposed to vibration while driving a car.
LSS is an Equal Opportunity Employer.
People with diverse personal experiences are urged to apply, especially people of color, bi-lingual, lesbian, gay, bisexual and transgender individuals, women, and people living with HIV/AIDS. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Relocation reimbursement is NOT available for this position.
If an offer is extended, qualified candidates must provide proof of eligibility to reside and work within the United States without sponsorship.
Mission and Vision
LSS of Northern California promotes stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency. We envision communities that have hope, stability, and a path to self-sufficiency.
The roots of LSS were planted in 1883 in San Francisco when a group of West Coast Lutherans gathered to celebrate the 400th anniversary of Martin Luther’s birth. In the first organized expression of Lutheran social ministry for West Coast Lutherans, money was collected for the care of orphans.
By 1925, an institutional chaplaincy program was established and began serving the elderly in residential care facilities. In 1945, the Lutheran Welfare Council of Northern California was formed to act as a social service agency supported by Lutheran churches of the area. It offered a range of programs and advocacy calling for social reform to help the needy. In 1967, the Lutheran Child and Family Service and the Lutheran Welfare Service merged to become Lutheran Social Services of Northern California (LSS).
In the years that followed, LSS secured contracts for home management training, transitional housing, child abuse prevention, and substance abuse prevention. LSS responded to the AIDS crisis in the early 1990s by creating the city’s first financial management and representative payee services. This program continues to serve more than 2,000 people with special needs. LSS was one of the first faith-based agencies in San Francisco to respond to the AIDS crisis.
In 1996, money management programs became a major focus and a foundation for other support services for vulnerable individuals and families, such as case management and supportive housing. In 1998, we began providing case management services in permanent supportive housing sites. Every year, LSS helps thousands of individuals with acute needs, including the elderly, young families, people with mental illness or disabilities, the chronically homeless, victims of domestic violence, individuals fighting addictions, people living with HIV/AIDS and young people who are struggling to transition from the foster care system to independence.
LSS works to address the underlying causes of homelessness, which may include mental illness, disability, chronic disease, unemployment, poverty, addiction, placement in the foster care system or surviving a disaster. We provide case management and support services in five permanent supportive housing sites in San Francisco, as well as to individuals in additional supportive housing sites in San Francisco, Contra Costa, Sacramento and San Joaquin counties.
LSS is part of a network of 300 Lutheran social ministry organizations, making it one of the largest non-profit healthcare and social services systems in the United States. These organization touch the lives one in every 40 people in the nation and have a combined annual operating budgets in excess of $3.5 billion.
Culture & Perks