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Family Advocate-Teen Program
La Casa de las Madres

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Family Advocate-Teen Program
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La Casa de las Madres
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Job Overview

Job Posted
14 days ago
$20.00 per hour
Job Type

Job Description

Position: Family Advocate-Teen Program

Classification: Non-exempt

Work Schedule: Full time, 40 hours per week. May include evening, night, weekend and/or holiday shifts 

Bilingual: English and Spanish preferred

Agency Overview:   La Casa de las Madres (La Casa) is a nonprofit provider of service for battered women and their children.  Founded in 1976, La Casa is San Francisco’s oldest domestic violence program, providing comprehensive supportive services through an Emergency Shelter, 2-24 hour hotlines, non-residential Community Programs, and Community Education and Outreach Programs serving over 19,000 women, teens and children survivors of domestic violence each year.  

Position Summary: Under the direct supervision of the Community Programs Manager, the Family Advocate is responsible for providing direct services and support to battered and at-risk of battering teens with an emphasis on early intervention and family systems.  This includes the day to day operation of the Teen Hotline, individual and group counseling and acting as the liaison with other agencies providing services to teens.  

Essential Functions and Responsibilities: 

  • Provide individual and group counseling to battered teens and their families both at La Casa’s facility as well as at off-site locations including SFUSD Wellness Center sites;
  • initiate and facilitate youth leadership development ;
  • coordinate skill-building, educational workshops for battered teens;
  • work collaboratively with community based organizations to ensure accessibility and greater options for battered teens and teens with children;
  • assist in public speaking engagements and training as needed;
  • provide and maintain required documentation; and
  • other duties as assigned.

Minimum Qualifications:

  • BA or Masters Degree in Counseling or Social Welfare preferred but not required;
  • High School diploma or GED required;
  • strong experience working in multicultural, multilingual setting;
  • ability to work as a team member with a strong commitment to collaborative work;
  • knowledge of counseling techniques, crisis intervention and group work with adolescents;
  • bilingual English/Spanish preferred;
  • professional experience working with battered teens and teens with children;
  • ability to respond in a constructive, supportive, and sensitive manner to teens in a crisis situation;
  • working knowledge of social services network in San Francisco; 
  • ability to fulfill physical requirements of job (lifting, pushing, pulling, carrying, etc.);
  • understanding of confidentiality and privilege laws governing domestic violence work;
  • clearance (fingerprinting) through DOJ and FBI required; La Casa de las Madres will consider applicants, including those with criminal histories, in a manner consistent with San Francisco’s Fair Chance Ordinance;
  • verifiable completion of state mandated 40 hour domestic violence training or will complete in next scheduled agency 40 hour domestic violence training;  
  • valid CA Driver’s License, proof of clean driving record and insurable under agency policy.

Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies in executing the essential functions of this position.

  • Problem solving – identify and resolve problems in a timely manner by gathering and analyzing information skillfully.
  • Interpersonal skills – maintain confidentiality, remain open to others’ ideas and exhibit a willingness to try new approaches.
  • Managing Up - Ability to exercise good judgment and manage communications with supervisor and/or agency leadership.
  • Oral communications – speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and ability to conduct meetings.
  • Written communications – edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Planning/organizing – prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Quality control – demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and security – actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Compensation & Other Information:   Up to $20.00 per hour-DOE.  The Family Advocate position is a non-exempt full-time (40 hours per week), confidential position requiring flexibility in working day, evening, night, weekend and/or Holiday hours. Formerly battered women encouraged to apply. 

Excellent benefit package includes: Option between two Kaiser health plans, health savings account, vision, dental, life insurance, long term disability, employee assistance program, employee funded 403(b) retirement plan with employer match option, tuition reimbursement, 12 paid holidays, 2 additional paid days off for employee’s birthday and work anniversary, and generous vacation plan (1.0 FTE tiered: 2.4 weeks in first year- up to 4.8 weeks at 4 years of service).

To Apply: Send resume with cover letter in PDF format to:, or mail your cover letter and resume to: La Casa de las Madres-FA, 1663 Mission Street, Suite 225, San Francisco, CA 94103.


La Casa de las Madres is an Equal Opportunity Employer.


About La Casa de las Madres

The mission of La Casa de las Madres is to respond to calls for help from domestic violence victims, of all ages, 24 hours a day, 365 days a year. We give survivors the tools to transform their lives. We seek to prevent future violence by educating the community and by redefining public perceptions about domestic violence.

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