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Spa Operations Director
Relax & Rejuvenate Hotel Spa Solutions

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Spa Operations Director

Relax & Rejuvenate Hotel Spa Solutions
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Job Overview

Job Posted
8 days ago
Job Type
Beauty & Spa, Director

Job Description

Relax & Rejuvenate Hotel Spa Solutions, seeks an energetic, experienced, dynamic spa professional to lead our growing Midwest Operations.

Relax & Rejuvenate is one of the most innovative company in the hotel spa services industry.

* We created the hotel industry's first, brand-wide in-room spa services program for Kimpton Boutique Hotels back in 2005 which remains the industry's most popular and cutting-edge spa service amenity.

* We have created a new business model for hotel spas that has landed us contracts to operate -- not manage or be a temp for --5 hotel spas, over top industry players like WTS International and American Leisure.

* Our company operations have been featured in American Spa magazine 5 times
- including being the Sept 2010 Cover Story

The ideal candidate possesses:
* 3+ years of massage experience
* Experience in high-end spas and/or hotel industry
* Experience in training and education of massage therapists
* Understanding of business concepts and implications
* Dynamic personality to conduct meetings, training and education sessions
* Solid computer skills
* A plus if you are a yoga instructor or certified fitness instructor

Responsibilities include:
* Perform treatment for guests as needed, up to 10 per week (mainly couples massages to observe and coach team members)
* Overseeing multi-technician events
* Managing staffing / scheduling of technician team
* Attend Hotel Staff meetings
* Educate new hotel employees to our services
* Technician recruiting and development, including spot checks
* Orientation and training of new technicians in protocols and treatments
* Support Business Development efforts
* Equipment and product inventory control

Compensation and Benefits Include
* Salary DOE
* Tips averaging $25 per service
* Paid vacation, CEU reimbursement
* Discounted stays at partner hotels

Goals of Regional Manager
* Ensure quality standards are maintained by technician teams
* Monitor compliance with treatment protocols, procedures and product usage
* Maintain adequate staffing levels of technician teams
* Monitor inventory and equipment maintenance of treatment rooms at partner hotels.
* Deepen key client relationships to increase service usage by hotel guests

Compensation and Benefits Include
* Total cash compensation expected between $50 -- 65K
o Base salary, Gratuities on services and Bonus of up to 3% of sales in territory
* Health insurance subsidy
* Paid vacation, CEU reimbursement, 401(k) plan
* Discounted stays at partner hotels

Please reply with resume and 3 professional references to or fax to 434-244-2776

About Relax & Rejuvenate Hotel Spa Solutions

Our Unique Service Model

Relax & Rejuvenate is the only true, nationwide, mobile spa service company.

Firstly, we are not a referral agency, like so many other mobile massage services. The overwhelming majority of our services are performed by Fulltime Employees, some of whom have worked for us for many years. All of our part-time technicians have been personally interviewed, screened for professionalism as well as technique by one of our managers and one of our fulltime employees. We DO NOT use random technicians found on other websites or the phone book. All of our technicians hold appropriate licenses to practice as well as professional liability insurance and have passed background and/or drug tests.

Secondly, we are a Mobile SPA company, not just a massage provider. We use the finest organic products available in our treatments from Kerstin Florian. We also offer a full range of spa treatments – massage, nail care and skin care – all featuring Fresh products.

Finally, we are the only Mobile Spa company in the country with a professional Quality Assurance program. Our services – from the reservations process to service delivery to billing – are tested by Mystery Shoppers from Coyle Hospitality Group, a leader in Spa Quality Control surveys.

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