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Program Manager
Westside Community Services

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Program Manager
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Westside Community Services
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Job Overview

Job Posted
7 days ago
Job Type

Job Description


TITLE: Program Manager

CLASSIFICATION: Exempt, Full Time, 40 hrs per week

PROGRAM/DEPARTMENT: AIDS Case Management & Home Care Program



Since being founded in 1988, Westside’s AIDS Case Management & Homecare Program has helped clients with disabling HIV and AIDS improve their quality of life with a unique blend of Nurse and Social Work Case Management. Registered Nurse Case Managers coordinate seamless provision of medical care while our Masters-level Social Workers facilitate the efficient use of community-based and publically-funded resources to support our clients’ wellness. Home Care services are offered when our clients need additional support in their home environments. Home Health Attendants support personal hygiene needs, monitor client progress, and accompany clients to medical appointments. Homemakers complete grocery shopping, prepare meals, and maintain household areas as needed.


The Program Manager provides administrative and clinical supervision to the Westside AIDS Case Management & Home Care Program. The incumbent is responsible for day-to-day program operations, ensuring contract compliance, developing and maintaining cross-agency relationships, overseeing staff performance, and collaborating with the senior leadership and extended management teams.


  1. Responsible for day-to-day program operations including, but not limited to:

a. Facilitate weekly Interdisciplinary Team Case Conference

b. Monitor Program’s client census including caseload size and client assignment

c. Provide emergency back-up in the absence of field staff concordant to the incumbent’s credentials and expertise

d. Conduct regular chart reviews and provide feedback to staff as needed to ensure compliance and job duty fulfillment

e. Implement, monitor, and evaluate ACM department policies and procedures as well as those of the overall agency

f. Interface with clients, line-staff, executive and extended management, outside agency staff, vendors, visitors, and State and Local administrators

g. Ensure compliance with Federal, State, and local contracts as well as other grants and awards 

h. Maintain a unique case load as is appropriate to time requirements of management responsibilities

  1. Provide direction and insight regarding client care during weekly Case Conference and individual supervision to ensure implementation of appropriate clinical interventions, quality client care, and effective cross-agency collaboration
  2. Provide administrative oversight to clinical and medical staff including: maintaining appropriate staffing levels; hiring and training new staff; conducting annual performance evaluations; overseeing PTO; approving timesheets and travel reimbursements; ensuring professional development and license renewals; conducting corrective action/disciplinary measures when necessary; among other supervisory duties
  3. Monitor and prepare agency-required reports on a regular basis to support compliance, fiscal accountability, data collection/reporting, and other contractual and operational obligations
  4. Support development efforts to ensure financial stability and program growth
  5. Provide on-going updates about the Program to Chief Program Officer and offer recommendations for programmatic and operational adjustments when necessary
  6. Complete special projects as required and agreed upon between the incumbent and Chief Program Officer


  1. MSW, MFT, MPH, MSN or equivalent degree from an accredited university plus at least one (1) year management experience in social services, public health, or a related field
  2. Valid CA license in a healthcare or helping profession or license-eligible and registered with the appropriate licensing board
  3. Knowledge of HIV/AIDS disease process as well as the physical co-morbidities and psycho-social factors and affecting clients with the disease
  4. Ability to provide supervisory guidance to masters-level staff in the provision of services to a multiply-diagnosed client population
  5. Understanding of San Francisco’s publically-funded systems of physical and mental health care, RN Case Management model of community-based care, as well as State and Federal entitlement programs
  6. Ability to work on a multicultural, multidisciplinary team, as well as with a socio-economically and culturally diverse client population
  7. Strong written and oral communications skills; demonstrated leadership and budgetary oversight skills required
  8. Ability to work independently and maintain confidentiality


Monday – Friday, 8:30 a.m. – 5:00 p.m.

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About Westside Community Services

As one of the first community-based mental health agencies in the country, Westside Community Services has been rebuilding lives and restoring families for 50 years.

Westside Community Services is dedicated to improving the psychological, spiritual and physical health of our community residents. Our clients represent a diverse range of individuals and families facing emotional crises; overwhelming life circumstances; and those experiencing severe and debilitating mental health challenges. As a wellness and recovery oriented agency our goal is to provide services based on the needs of our community that have been defined by our community. We are an agency that was created by the local community for the community.

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