TITLE: Program Manager
CLASSIFICATION: Exempt, Full Time, 40 hrs per week
PROGRAM/DEPARTMENT: AIDS Case Management & Home Care Program
IMMEDIATE SUPERVISOR: Chief Program Officer
Since being founded in 1988, Westside’s AIDS Case Management & Homecare Program has helped clients with disabling HIV and AIDS improve their quality of life with a unique blend of Nurse and Social Work Case Management. Registered Nurse Case Managers coordinate seamless provision of medical care while our Masters-level Social Workers facilitate the efficient use of community-based and publically-funded resources to support our clients’ wellness. Home Care services are offered when our clients need additional support in their home environments. Home Health Attendants support personal hygiene needs, monitor client progress, and accompany clients to medical appointments. Homemakers complete grocery shopping, prepare meals, and maintain household areas as needed.
SUMMARY OF POSITION RESPONSIBILITIES:
The Program Manager provides administrative and clinical supervision to the Westside AIDS Case Management & Home Care Program. The incumbent is responsible for day-to-day program operations, ensuring contract compliance, developing and maintaining cross-agency relationships, overseeing staff performance, and collaborating with the senior leadership and extended management teams.
a. Facilitate weekly Interdisciplinary Team Case Conference
b. Monitor Program’s client census including caseload size and client assignment
c. Provide emergency back-up in the absence of field staff concordant to the incumbent’s credentials and expertise
d. Conduct regular chart reviews and provide feedback to staff as needed to ensure compliance and job duty fulfillment
e. Implement, monitor, and evaluate ACM department policies and procedures as well as those of the overall agency
f. Interface with clients, line-staff, executive and extended management, outside agency staff, vendors, visitors, and State and Local administrators
g. Ensure compliance with Federal, State, and local contracts as well as other grants and awards
h. Maintain a unique case load as is appropriate to time requirements of management responsibilities
Monday – Friday, 8:30 a.m. – 5:00 p.m.
I have read the Program Manager job description and have received a copy.
As one of the first community-based mental health agencies in the country, Westside Community Services has been rebuilding lives and restoring families for 50 years.
Westside Community Services is dedicated to improving the psychological, spiritual and physical health of our community residents. Our clients represent a diverse range of individuals and families facing emotional crises; overwhelming life circumstances; and those experiencing severe and debilitating mental health challenges. As a wellness and recovery oriented agency our goal is to provide services based on the needs of our community that have been defined by our community. We are an agency that was created by the local community for the community.