Sonesta Silicon Valley is seeking a Shuttle Driver/Bell Attendant!
The Bell Attendant/Van Driver is responsible for greeting guests, assisting with luggage, and providing lobby area guest service. Also responsible for the safe transport of hotel guests within the immediate vicinity of the hotel. Incumbent must utilize available resources to provide excellent Guest Satisfaction.
Key Job Functions:
-Ensure prompt and courteous service, communicating with guests in a pleasant and professional manner.
-Provide guests with information regarding amenities of the hotel, rooms, and food services.
-Display knowledge of the local area, to include but not limited to, restaurants, local attractions and activities.
-Transport guests to and from the airport as well as other local destinations as assigned by the supervisor or shuttle reservation/log book in a safe and efficient manner.
-Ensure that the front door is always manned and opened for guests.
-Assist guests with luggage for check-ins and check-out, storing as necessary.
-Deliver faxes, packages, sundries and other deliverable goods to guest rooms.
-Read and initial memo book and logbook and communicate with next shift.
-Clean and polish bell carts frequently on an as-needed basis
-Maintain cleanliness in the shuttle, work area, and lobby area.
-Perform basic inspections of the shuttle and report any immediate needs to the supervisor.
-In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
--Attend mandatory meetings
--Perform general cleaning tasks to adhere to health and safety standards.
--Keep work area clean and organized.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills:
-Ability to arrive to work on time and when scheduled.
-Considerable skill in math and algebraic equations using percentages
-Ability to walk, stand, and/or bend continuously to perform essential job functions.
-Ability to communicate in English, both orally and in writing, with guests and Associates, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
-Ability to work under pressure and deal with stressful situations during busy periods.
-Ability to access and accurately input information using a moderately complex computer system.
Located off Interstate 880, this modern, upscale hotel is 3.4 miles from San Jose International Airport and 5 miles from California's Great America theme park.
Plush rooms with painted accent walls and cozy furnishings feature flat-screen TVs, coffeemakers and free Wi-Fi. Club-level rooms add access to a weeknight lounge and daily buffet breakfast, while suites have separate living areas with sofas. Room service is also available.
Amenities include free parking and a local shuttle service. There's also a courtyard with a fire pit, a heated outdoor pool and a whirlpool, plus a kids' pool, a gym and a casual restaurant/bar with patio seating.