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Hotline Director
Chicago Metropolitan Battered Women's Network

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Hotline Director
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Chicago Metropolitan Battered Women's Network
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Job Overview

Job Posted
6 days ago
Job Type
Director, Nonprofit

Job Description

Title: Hotline Director

Location: 1615 W. Chicago Ave., Chicago, IL 60622 and 1 E. Wacker Drive, Ste. 1630, Chicago, IL 60601

Supervised by: Battered Women’s Network Executive Director

Supervises: Hotline Shift Supervisors, VIRAs, and Hotline Administrative Assistant

Status: Full-Time Salaried Exempt

Date revised: 11/19/18


The Hotline Director is a senior staff position at The Network responsible for the leadership of all daily operations

of the Illinois Statewide Domestic Violence Hotline responding to over 24,000 calls annually. This position manages

23 staff at the call center and is central to representing the work of the Hotline and The Network both locally and



Management and Administration (approximately 35% of the position)

· Writes position descriptions and hire assigned staff. Assigns staff to special projects.

· Conducts supervision, prepare evaluations for all direct reports. Conduct necessary disciplinary, terminations,

and other personnel actions in accordance with personnel policies

· Provide ongoing mentoring including strategic growth for assigned staff and the development and monitoring of

individual work plans.

· Ensures that Hotline staff receive necessary training on best practices, new laws, etc. that affect survivors of

domestic violence.

· Tracks benefits: vacation, sick time, etc. for all Hotline staff.

· Available to Hotline staff 24 hours daily for problems that may arise.

· Oversees projects by outside contractors.

· Submits Hotline staff time reports and payroll to Network Administration for payroll


Reporting/ Data Management (approximately 30% of the position)

· Management of the telephone system including oversight of the care and maintenance of the

equipment in partnership with the City of Chicago’s Department of Information Technology (DOIT).

· Supervises the maintenance of the iCarol database making updates as needed.

· Manages data collection through the iCarol database and runs monthly, quarterly and annual iCarol statistical


· Completes reports as needed including monthly and quarterly reports to the Department of Family of Support

Services of the City of Chicago, Illinois Department of Human Services, and other funding entities.

· Provides daily reports to Chicago Survivors regarding homicide notification.

· Provides monthly reports to the Executive Directors of Illinois Domestic Violence Programs.

Financial Management (approximately 10% of the position)

· Prepares annual budget for the Hotline and all programs operated by the Hotline.

· Monitors program expenses in order to stay within the scope of the current fiscal year budget.

· Submits monthly vouchers for the Hotline and other programs operated by the Hotline.


Advocacy/ Outreach / (approximately 15% of the position)

· Participates in local and statewide projects affecting survivors of gender-based violence.

· Shares advocacy and outreach responsibilities with the Executive Director often being the

spokesperson to the media regarding Hotline related services.

· Participates in the greater Anti-Violence Community.


Training (approximately 5% of the position)

· Trains Chicago Police personnel on the Hotline and community resources at the Chicago Police Training

Academy as needed.

· Provides training on the Hotline, community resources, etc. at each 40-hour training conducted by The

Network’s Centralized Training Institute.

· Prepares and provides other training as necessary.


Other (approximately 5% of the position)

· Attend and actively participate in departmental and staff meetings

· Protect The Network’s value by keeping information confidential

· Update knowledge by participating in educational opportunities; maintaining networks; participating in

professional organizations

· Perform other duties as assigned by supervisor.


· This position operates primarily in an office environment that is accessible. Some work at off-site locations may

be required and those may not necessarily be fully accessible

· This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing

cabinets, and fax machines

· While performing the duties of this job, the employee is regularly required to talk and hear. The employee

frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

· The employee must frequently lift and/or move objects up to 25 pounds and occasionally lift and/or move

objects up to 40 pounds

· Travel between the main office and remote locations is required.

· This position requires attendance during business hours from 9am to 5pm, Monday through Friday with on call

availability all non-benefit time nights and weekends.

· Occasional night and weekend hours are required a few times a year

· Work place is a smoke- and drug-free environment.


The Network is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. The Network does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. The Network is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.



· 5 years of work experience in supervising direct service / crisis line staff

· 2 years direct service experience in crisis intervention or harm reduction work preferred

· Knowledge of domestic violence and/or women’s issues and strong commitment to social justice and ability to

create and manage social justice work

· Knowledge of domestic violence and demonstrated commitment to social change in the area of violence

against women.

· Strong project management, community organization, and program development skills

· Strong writing and platform skills for both online and traditional media

· Strong negotiating, presentation and networking skills

· Practice in appropriate conflict resolution methods leading to positive solutions

· Strong team building skills, organizational skills and attention to detail

· Experience with developing and monitoring a budget

· Excellent interpersonal, public speaking, and written communication skills

· Training experience desirable

· Ability to work well with people from diverse backgrounds

· Must have an understanding and commitment to the mission and philosophy of The Network



· 40 Hour Domestic Violence Crisis Certification Required


Computer and software knowledge

· PC literate with strong skills and experience in MS Office (Word, Excel and PowerPoint)

· Experience with iCaorl, Infonet databases desired

· Proficiency desired in all social media platforms - Twitter, Facebook, etc.


English required. Preferably bi-lingual in Spanish.




Master's degree

About Chicago Metropolitan Battered Women's Network


The Network is a collaborative membership organization dedicated to improving the lives of those impacted by domestic violence through education, public policy and advocacy, and the connection of community members to direct service providers.


The Network envisions an end to our society’s tolerance of domestic violence.


Education and Public Awareness

The Centralized Training Institute (CTI) offers essential, coordinated training for domestic violence advocates and allied professionals. CTI staff and expert trainers work toward increasing the knowledge and skills of participants to enable them to better serve families experiencing domestic violence. CTI has three components: 1) Domestic Violence 40-Hour Training (basic training for new domestic violence workers); 2) Advanced & Specialized Training (improves the knowledge of experienced domestic violence workers on vital and relevant issues); and 3) Allied Professional Training (customized domestic violence training for staff of organizations that frequently encounter domestic violence survivors, their children, and perpetrators). Since its inception in1997, CTI has educated thousands of domestic violence workers and allied professionals who have gone on to provide service to tens of thousands of survivors, their families, and even their abusers.

Public Policy and Advocacy

The Network is the leading systemic advocacy voice, in addition to being the forum for information exchange, within the Cook County domestic violence services community. The Network is committed to keeping informed on what’s happening in the field of domestic violence service provision, along with legal and social implications surrounding domestic violence, both locally and nationally. Membership and Committee meetings provide the foundation of collaboration for our member programs and allow Network leadership to disseminate information quickly and gather comprehensive feedback. In this way, we are uniquely positioned to stay abreast of, and respond to, survivor needs and trends affecting domestic violence service delivery.

The Network also represents the domestic violence services community in sponsorship and co-sponsorship of community events around the issue of domestic violence. These efforts come in a variety of forms: Helping to shape pending public policy, Representing and uniting the domestic violence services community when its advocacy voice needs to be heard, and educating the public about the various dynamics of domestic violence. Many of The Network’s advocacy efforts, including our Court Watch Project, also focus on ensuring that workers fulfill their institutional roles as they interact with families working to reclaim lives free from violence.

Connection For Community Members

The State of Illinois Domestic Violence Help Line is a confidential, toll free link to community-based domestic violence services. It operates 24-hours a day, 365 days a year, has access to more than 140 different languages, and is TTY available for speech- and hearing- impaired callers. The Network provides direction, staff, and training for The Help Line via a professional services contract with the City of Chicago that we’ve held since the Help Line took its first call in 1998.

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