Under the general direction of the Support Services Manager, the Social Worker/Site Supervisor is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy,
information, and referrals to existing off-site providers. The Social Worker/Site Supervisor is also responsible for the supervision of off-site and on site Social Workers.
· Provide culturally inclusive support service programs for assigned tenants.
· Provide supervision to on-site and/or off-site Social Work staff.
· Hire, orient and train new supervisees.
· Manage a caseload of assigned tenants.
· Assertively and regularly outreach to all assigned tenants, including home visits.
· Identify tenants in need of services and maintain awareness of tenant’s overall health status, including but not limited to specific medical, mental health, and substance use needs.
· Complete comprehensive intakes and needs assessments with assigned tenants.
· Assist assigned tenants to identify their goals and establish individualized service plans towards their goals.
· Promote tenants’ long-term independent living by addressing needs related to aging in place.
· Provide assigned tenants with culturally appropriate case management and supportive counseling.
· Provide housing stabilization, retention, and eviction prevention services.
· Collaborate with Property Management regarding tenants’ housing stabilization, retention, and eviction prevention.
· Assist assigned tenants with crisis intervention and conflict resolution.
· Provide tenants with information and referrals to off-site service providers.
· Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care.
· Organize and facilitate community activities including but not limited to: produce drops, cultural celebrations, holiday celebrations, and informational workshops.
· Collaborate with Property Management and Health & Wellness Coordinators in community events.
· Serve as liaison/advocate for tenants with Property Management and off-site service providers.
· Attend weekly meetings with assigned Property Management staff.
· Attend on-site monthly Tenant Meetings facilitated by Property Management.
· Attend off-site community meetings as assigned.
· Attend all other regularly scheduled meetings.
· Develop new resources and relationships with outside service providers.
· Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services.
· Complete semi-annual HUD service reports and assist staff with the reports.
· Maintain accurate and up-to-date service documentation, including those in CIRCE electronic database as well as hard-copy tenant files.
· Carry a work cell phone and respond promptly to phone calls. Provide 24/7 emergency response by phone in the event of big emergencies.
· Other duties as assigned
· Knowledge of and sensitivity to issues of homelessness
· Knowledge of physical and mental health in older adults
· Knowledge of Trauma-Informed Care approaches
· Knowledge of substance abuse and mental health issues
· Strong crisis intervention skills
· Willingness and ability to practice the principles of cultural humility
· Capacity to work with culturally diverse, low-income populations
· Strong analytical skills
· Ability to handle a variety of tasks simultaneously
· Initiative and creativity
· Computer proficiency: Microsoft Word, Excel, Outlook, etc.
· Ability to maintain strict confidentiality
· Strong leadership skills
· Attention to details
· Ability to work as a member of a multi-disciplinary service team
· Strong advocacy skills
· Strong problem-solving skills
· Strong communication skills
· Bi-lingual: Cantonese and English; Ability to speak, read, and write/type Chinese
· Master’s Degree in Social Work or a related field
· Two years of experience working with very low-income people in a social service setting
· Two years of experience working with seniors
· One year of experience providing supervision to staff
· Knowledge of issues related to aging in place
· Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area
· Experience in working within a Harm Reduction Model
· Experience in working in a Permanent Supportive Housing setting
· Experience in providing housing stabilization, housing retention, and eviction prevention services
The Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housingand services for over 4,100 low-income residentsin 6 San Francisco neighborhoods, building community and promoting equitable access to opportunity and resources. Founded in 1981 by a few people in the Tenderloin District of San Francisco, TNDC now has 39 properties in its property portfolio and employs 319 people, some who live in TNDC affordable housing buildings.
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