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Stylist and Customer Success Manager (Austin, TX)

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Stylist and Customer Success Manager (Austin, TX)
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Job Summary

$15 per hour
Job Type
Job Last Posted
Job posted 16 days ago
Job Role
Customer Success
Employer's Industry
Startups & Tech, Retail
Job Schedule
Evenings, Afternoons, Mornings, Weekdays

Job Description

Underclub is seeking stylists who are looking to excel in a fast-paced, driven team environment, and assist with monthly personal styling and customer success. The right candidates are excited to play a key role at a rapidly growing consumer brand, working on everything from discovering the best fit and styles across lingerie brands to creating a world-class customer experience. Candidates should be detail-oriented self-starters who are passionate about fashion and helping women look and feel their best. Merchandising, subscription and / or ecommerce experience is a plus but not required.

This role has the opportunity to become a full time position for the right candidate.

What you'll do:

  • Help clients discover their best fit and style across thousands of intimates brands
  • Build relationships and assist with your clients’ underwear drawers and confidence
  • Define and set best in class customer success practices
  • Deliver insight and feedback to the Merchandising team that will shape the future brands and styles Underclub carries
  • Support ad hoc projects related to customer onboarding and retention

Who you are:

  • Detail-oriented when it comes to everything related to style/ presentation, communication, and operational processes
  • Confident and competent in making quick decisions and forming a thoughtful point of view
  • You love lingerie and underwear- you know how to shop for yourself and love to take friends out shopping to find their best fit
  • Client-focused and relationship-driven: You have an infectiously positive attitude and warm personality that shine through in customer interactions
  • Creative and inspiring when it comes to encouraging women to try new styles and brands 
  • A self starter! This part-time position offers flexibility to work from home on your own schedule 

Business Overview

Our Story

Underclub ( is a subscription-model luxury underwear service for busy women. Based on the belief that the right underwear can bring confidence and comfort, the company is committed to delivering curated designer underwear selections via its subscription and gifting options. Underclub has been featured in publications including InStyle, Fast Company, Cosmopolitan and more as the new way to shop for underwear. Underclub is headquartered in Austin, TX


Culture & Perks

Women Owned
Pet Friendly
Work From Home
Community Oriented
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