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Athletic Club Office Receptionist
Almaden Valley Athletic Club

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Athletic Club Office Receptionist
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Almaden Valley Athletic Club
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Job Summary

Wage
$15.25 per hour
Job Type
Entry-level, Full-time
Job Last Posted
Job posted 4 days ago
Job Role
Front Desk
Employer's Industry
Beauty & Spa, Education, Health & Wellness

Job Description

Athletic Club Office Receptionist

Salary Range: $15.25+; 20 hours a week minimum

The AVAC Tennis Office is looking for an enthusiastic, proactive, and customer service oriented individual. A successful candidate for this role will have a strong sense of AVACs customer service policies, and be well trained in the Tennis Department knowledge that can be critical for offering quick and accurate assistance to customer. No prior knowledge of tennis required.

All AVAC Staff…

  • Engages and demonstrates a high level of customer care/service with every member and guest. We create relationships with our members.
  • Assists in providing a clean and safe environment for our members and guests
  • Resolves controversy and stays objective and fair despite disagreement.
  • Does not engage in inappropriate conversations while at AVAC.
  • Maintains a professional attitude and behavior during interactions with members and guests, fellow employees, and management.
  • Helps maintain the entire facility at the highest levels of cleanliness and tidiness, constantly being aware of club appearance

Tennis Office Staff…

  • Welcomes all members and guests in a warm, courteous and professional manner, whether in person or over the telephone. Addresses all members by their proper name and builds rapport with each. Obtains appropriate identification from all members.
  • Checks members in for Courts/Clinics/Lessons/
  • Is knowledgeable about Tennis activities and services in order to respond to member and guest questions. Answers members’ questions honestly and credibly. Actively promotes Tennis activities and Pro Shop.
  • Answers phones in a timely manner with an appropriate greeting.
  • Shows initiative in the performance of their shift responsibilities
  • Attends and contributes at all scheduled staff meetings.
  • Processes payments
  • Data entry
  • Arrives at AVAC ready to begin their shift at the appropriate time, complying with AVAC uniform and dress code. Follows appropriate guidelines for breaks.
  • Can be counted on to fulfill all of their committed shifts and supports co-workers by substituting for shifts as available..
  • Reports directly to Tennis Director and Tennis Office Supervisor
  • Appropriately, privately and professionally communicates to the Tennis Director or Tennis Office Supervisor any concerns that are beyond the scope of their responsibilities.

Required Knowledge, Skills, and Abilities

  • Professional, outgoing, energetic, self-motivated and personable
  • Able to multitask
  • Work with minimal supervision at times
  • Working knowledge of Microsoft Office (excel, word, etc)
  • Must be available to work nights, holidays, and weekends
  • Excellent verbal and written communication skills

Business Overview

Our Story

 Thank you for your interest in the Almaden Valley Athletic Club®!  AVAC®  hires staff year-round, and has a proven track record for staff  development and internal promotion. People passionate about serving  others, teaching, leading, and living healthy lifestyles will find  rewarding experiences at AVAC®, whether it is to work through high school, college, or set up a career in sports, recreation, or hospitality.

What We Expect

At AVAC®,  our service philosophy is to deliver VIP service and treat our members  like family.  We only hire folks who are passionate about serving  others, who hustle to make others happy, who strive for constant  improvement, who understand what it means to be “on stage,” and who know  how to check their personal baggage at the door.  In this industry, we  work so that others may play.  That means early mornings, late nights,  weekends, and occasionally last minute schedule changes.Serving others is demanding work.  Our Mission: AVAC® is your family-owned favorite place for swim, tennis, fitness, and community.  In order to meet our Mission, members of Team AVAC®  must train constantly to improve service skills.  This means initial  20+ hours of training, regular supervisor and peer feedback, coaching  sessions, staff meetings, and trainings year-round.  Team AVAC® never stops training.
 

A  minimum of 8 hours per week is required to work here, as well as  weekend availability, attendance at regularly scheduled meetings and  trainings, and a perpetually up-to-date CPR/AED certificate.   Specialized positions such as lifeguards, fitness coaches, swim/tennis  teachers and child care require further certifications and background  checks.

What You’ll Get

Team AVAC® enjoys an  upbeat, constantly busy, and friendly work environment.  We come to work  every day knowing we’re going to be amongst friends and without  cubicles. All staff receive an AVAC® Fitness Membership, significant discounts on all AVAC®  services, paid sick time, discounted child care, team building and  staff development.  Full time staff are eligible for medical, dental,  SIMPLE IRA with employer matching, and discounted AVAC® memberships for family.But most of all…Team AVAC®  prides itself on its culture. We are a work hard play hard group who  are loyal to our team and our community. Together we have our kids meet  up for play dates, we run races, we volunteer, we go hiking, we  celebrate life events, and so much more.  Our Management Team of 13 has  an average of 13 years of service to AVAC® each!
 

Looking  for an Internship?  We have partnered with San Jose State, San  Francisco State, West Valley College, and others to provide learning and  growth opportunities for students and recent grads. Previous successful  internships at AVAC® have been in the areas of Marketing, Business Administration, Public Relations, Recreation, and Kinesiology.  AVAC®  has experience being a qualified provider of internships for accredited  universities, offering a professional environment and setting up  learning objectives, as well as transitioning internships into  professions. 

Links

Culture & Perks

Ownership
Family Owned
Workplace
Community Oriented
Fun
Work-life Balance
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