TITLE: Program Manager/Clinical Supervisor
IMMEDIATE SUPERVISOR: Division Director, Adult
STATUS: Full Time/ Exempt/40 Hours per week
PROGRAM/DEPARTMENT: Crisis Program, Adult Division
SUMMARY OF POSITION RESPONSIBILITIES: Under the supervision of the Adult Division Director, and frequent consultation with the Agency Medical Director, the Crisis Program Manager will provide for the efficient management, administration and oversight of Westside Crisis Program, including administrative and clinical supervision for staff. The Program Manager will work collaboratively with the Crisis Lead Psychiatrist around risk management and the planning and implementation of medication services. The Program Manager will pro-actively collaborate/liaison with community providers. The Program Manager will collaborate with other Program Managers in the integration of services agency-wide
- Provides administrative/clinical supervision and evaluation to all clinical staff in the Crisis Program; leads weekly Crisis staff meetings; participates in management, clinical supervisor, training meetings, and other meetings as necessary. Participate in interdisciplinary clinical case conferences
- Identifies, resolves, collaborates with other managers, and/or makes recommendations to Division Director re: major problem areas
- Serves as member of management team of the Adult Division; acts as Administrator in the absence of the Division Director
- Provides recruiting, hiring, training, and orientation of Crisis staff; makes recommendations for new hires to Division Director
- Schedules work assignments, monitors client census, client flow, and triage effectiveness. Provides some direct service, triage, and serves as emergency back up in absence of line staff. Provide necessary direction to clinical staff, regarding client assessment/intervention issues and in situations in which harm is a risk. Work collaboratively with Lead Psychiatrist and medical staff around medication services.
- Assist in developing, implementing, monitoring and evaluating client treatment, procedures and standards/protocols. Ensure contract compliance, quality assurance, continuity, coordination and integration of services. Supervise the chart review process to monitor for adequate documentation and appropriate billing. Participates in Agency Continuous Quality Improvement efforts as required
- Identify specific staff clinical/service deficits and make recommendations on the same to Division Director for staff training, development and /or reclassification.
- Monitor and prepare timely, agency required reports on program budgets, fee collecting and units of service earned, etc., maintaining fiscal accountability. Responsible for preparing all written reports as requested. Coordinate and provide data/information for processing of service contracts/funding negotiations or as requested
- Ensure compliance with WESTSIDE and CBHS policies, procedures, and contracts as well as applicable local, state and federal law
- Monitors individual and Program productivity. Ensure that all Units of Service are correctly documented and reported
- Provides clinical supervision for Crisis staff, employees collecting supervision hours towards licensure, and trainees as required.
- Perform other duties as may be assigned.
- Licensed Vocational Nurse in the State of California, with 2 years experience; previous management experience preferred
- Demonstrated leadership, problem solving, conflict resolution and de-escalation skills; commitment to client experience and satisfaction; ability to manage confidential information
- Experience in providing mental health and substance abuse treatment; commitment to public health sector; knowledge of city and county budget policies and budgets; non-profit experience preferred.
- Strong written and oral communication skills; excellent interpersonal communication skills.
- Must be able to work with a multi-disciplinary team, in a multi-cultural /multi-lingual environment
- Bilingual capability strongly encouraged to apply
- Strong skill set in Microsoft Office: particularly Microsoft Word and Excel.
SCHEDULE: Monday – Friday 8:30 am – 5:00 p.m.
APPLICATION DEADLINE: Wednesday, November 26, 2014
Westside Community Services is a Equal Opportunity Employer. People of Color and/or Bilingual Are Encouraged to Apply.