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Program Associate
San Francisco-Marin Food Bank

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Program Associate

San Francisco-Marin Food Bank

Job Summary

Job Type
Full-time
Job Last Posted
Job posted 15 days ago
Job Role
Social Services Specialist, Office Manager, Customer Success
Employer's Industry
Nonprofit

Job Description

Join a collaborative team of motivated individuals designing, supporting and expanding food programs throughout San Francisco and Marin counties. This position is a full-time, non-exempt position working with the Pantry Enrollment System (PES) team. PES is centered on a shared customer database and program access protocols designed to facilitate the fair and equitable distribution of donated food at public food pantries throughout San Francisco and Marin Counties. Fluency in verbal Cantonese is required for this position.

Job Responsibilities

A) Participant Enrollment

  1. Help enroll households in food pantries, provide customer service (over the phone and in person) and effectively manage paper and electronic participant records.
  2. Monitor compliance with enrollment protocols, following up with participants and partner agency representatives as necessary.
  3. Help develop and maintain effective participant and agency record keeping systems.
  4. Provide administrative and clerical support as needed.
  5. Respond to questions, complaints, and concerns of participants in a timely and professional manner.

B) Other Program Support

  1. Problem solve and provide customer service for partner agency representatives as needed
  2. Support internal and external reporting and surveys
  3. Coordinate occasional mass mailings
  4. Provide programmatic and customer service support to programs staff and agencies as needed, including occasional off-site responsibilities
  5. Lead trainings and presentations to pantry coordinators and volunteers.

C) Other Related Duties as Assigned

QUALIFICATIONS

  • College graduate or equivalency preferred. One or more years experience in non-profit or social services sector working directly with clients and/or community engagement work is a plus.
  • Fluency in verbal Cantonese required. Fluency in written Cantonese preferred.
  • Sensitivity to the needs of economically and educationally disadvantaged individuals. Ability to maintain client confidentiality. Experience working with clients facing multiple barriers to receiving services is a plus.
  • Proven record of accuracy in completing, tracking, and reviewing data.
  • Dependable and able to accommodate occasional evening or weekend work when needed.
  • Ability to work and interact with individuals (staff, volunteers and clients) from a variety of socioeconomic backgrounds in a culturally diverse work environment.
  • Interest in hunger or food issues.
  • Valid driver’s license (access to vehicle strongly preferred).
  • Physical Demands: Ability to stand and talk to people waiting for food distributions outdoors; Ability to perform clerical and computer work temporarily in a variety of settings and physical arrangements; Ability to carry up to 20 pounds of materials.

Benefits

We provide excellent medical, dental, generous 403B retirement plan, FSA, life insurance, competitive salary, vacation, sick and holiday leave, career development, celebrations and activities.

Business Overview

Our Story

We’re a team of more than 140 dedicated, inspired people working together to end hunger in San Francisco and Marin. This year, we will distribute 48 million pounds of food – enough for more than 107,000 meals each day. We partner with more than 450 organizations – including 240 neighborhood pantries – to distribute food to low-income residents. Each week, more than 144,000 people are served by our programs. We’re serious about the mission, and also committed to building a terrific place to work. We thrive in an environment that fosters collaboration, leadership, excellence, accountability and respect. If you would like to be a part of building a community where nutritious food is available to all, please consider joining us.

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Culture & Perks

Workplace
Community Oriented
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