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Clinical Case Manager - Registered with the State of California Board of Behavioral Sciences
Westside Community Services

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Clinical Case Manager - Registered with the State of California Board of Behavioral Sciences
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Westside Community Services
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Job Overview

Job Posted
8 days ago
$28 per hour
Job Type

Job Description


Under supervision of the program manager with support from the clinical supervisor, this position serves as case manager or the primary service coordinator for acutely mentally ill adults. Function as part of a team that includes but is not limited to Masters Level Clinicians, Psychiatrists, LVNs, and a Vocational Coordinator. The responsibilities entail extensive community outreach to client residences (Hotels, Apartments, and Residential Care Facilities) as well as Inpatient Units, Long-Term Care Facilities, and other locations. Assisting clients with obtaining needed community resources.


  1. Provide direct case management/therapeutic services to chronically mentally ill adults, many with co-occurring disorders, as needed and on demand both in the clinic and in the community.
  2. Accept new client assignments from program manager or clinical supervisor, meets the client in the most appropriate setting (clinic, hotel, hospital, L-facility, etc.), works with the client to facilitate enrollment in the program.
  3. Conduct a mental health assessment in order to develop appropriate treatment plans and goals for each client.
  4. Maintain the clinical record which includes completion of all required paperwork and on-going progress notes for each client contact, submits daily billing for services performed.
  5. Provide comprehensive case management: assist client to secure housing, payee services as indicated, medical/dental services, in-home support services, vocational services, accompany client to appointments, help client navigate the criminal justice system, assist with other needed services.
  6. Liaison with other treatment providers, housing personnel, family members, others involved in the client’s care and community functioning.
  7. Provide crisis intervention as needed which may include community outreach and hospitalization of the client.
  8.  Participate in weekly mandatory meetings: team meetings and weekly supervision.
  9. Do weekly rotations in the shift-manager’s office serving as the officer-of-the-day for the program.
  10. Participate in a monthly on-call schedule to provide phone coverage during evenings, weekends, and holidays.
  11. Attend trainings relevant to better serving the program’s client population.
  12. Adhere to all Westside and CBHS policies and procedures.
  13. Other duties as assigned.


  1. Master’s, PhD. or PsyD degree in a mental health discipline must be license eligible in the State of California.
  2. Three years prior experience in a community mental health setting/hospital serving chronically mentally ill adults; case management/community outreach experience preferred. Registered with the State of California Board of Behavioral Sciences.
  3. Willingness to outreach clients in SRO hotels, public housing projects, RCF’s, other community settings; work with individuals who have multiple mental health, substance abuse, and functional difficulties (including poor hygiene).
  4. Ability to work collaboratively/cooperatively within an interdisciplinary team, in a multi-cultural environment, and with a broad array of community service providers.
  5. Bilingual capability preferred.
  6. Excellent communication skills.
  7. Must have basic computer knowledge and skill.

Westside Community Services is a community-based organization that is looking for skilled people who have demonstrated a cultural competence with communities of color. We offer competitive salaries and excellent benefits.

WORK SCHEDULE: Monday thru Friday

8:30 a.m. – 5:30 p.m. (Evenings, Weekends, Holidays and Pager Rotation Required)

WESTSIDE Community Services is a Proud Affirmative Action Equal Opportunity Employer.  People of Color and/or Bilingual are encouraged to apply

About Westside Community Services

As one of the first community-based mental health agencies in the country, Westside Community Services has been rebuilding lives and restoring families for 50 years.

Westside Community Services is dedicated to improving the psychological, spiritual and physical health of our community residents. Our clients represent a diverse range of individuals and families facing emotional crises; overwhelming life circumstances; and those experiencing severe and debilitating mental health challenges. As a wellness and recovery oriented agency our goal is to provide services based on the needs of our community that have been defined by our community. We are an agency that was created by the local community for the community.

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