Job Title: Case Manager
Program: Achieving Change Together (ACT)
Classification: Regular Full Time with Benefits
Reports to: Program Manager - Housing Services
Starting Salary: $33,000-35,000 depending on experience
Work hours: 7.5 hour workday – 5 day work week
Agency Overview: Lutheran Social Services of Northern California is a Non-Profit agency providing services in supportive housing, case management and money management.
Mission Statement: Lutheran Social Services of Northern California’s mission is to promote stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency.
Program Overview: Achieving Change Together (ACT) is a case management program for single chronically homeless individual adults who have left homelessness and are living in permanent housing. Many are in recovery from drug and/or alcohol addictions, have mental health diagnoses, or are dually diagnosed. Many have experienced domestic violence. Case management services assist in achieving and maintaining stability as well as self-improvement and self-sufficiency.
· Maintain a strength-based perspective
· Strong understanding of the “housing first” model
· Provide diverse services to diverse people
· Treat others with respect and courtesy, striving for open and honest working relationships
· Maintain high ethical standards when dealing with others
· Demonstrate good judgment and common sense
· BA or BS degree from an accredited college or university, preferably with a major in a behavioral science, and 2-3 years experience in the human services field
· Ability to work with low-income adults from diverse social and ethnic backgrounds who have a history of homelessness
· Professional experience working with clients who have AOD dependencies, mental health disabilities, dual-diagnosis, and/or domestic violence histories
· Ability to access community-based services and to collaborate with other service providers
· Good writing and analytical skills and ability to utilize and navigate computer
· Strong organizational skills
· Ability to work independently, make effective decisions and utilize supervision as needed
· Ability to work collaboratively in a team setting
· Ability to multi-task and set priorities
· Ability to develop and facilitate relevant life skills group workshops and activities
· Must have a valid CA Driver License, current registration and required insurance in accordance with California Vehicle Code requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Essential Duties and Responsibilities:
· Provide case management to individuals who have left homelessness and now reside in permanent housing under the “housing first” model
· Support the development of client-focused treatment plans
· Provide initial and ongoing client assessment
· Provide crisis intervention, referrals, and collaborative consult with any service providers working with client
· Work with clients to establish case plans that address critical needs such as mental health and AOD treatment, education, employment, budgeting and parenting skills.
· Assist clients in attaining all eligible benefits (SSI, SSDI, Cal Works, MediCal)
· Maintain up-to-date file documentation, accurate written case files for each client, including case notes, treatment plans, quarterly summaries and other program reports and assessments, as well as other record keeping as required by the agency
· Attend housing services staff meetings and program meetings
· Serve as a role model to guiding clients and facilitating appropriate behavior regarding daily living skills, self-care, personal interaction, social relationships and constructive time management
· Other duties as assigned by the Program Manager
Mission and Vision
LSS of Northern California promotes stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency. We envision communities that have hope, stability, and a path to self-sufficiency.
The roots of LSS were planted in 1883 in San Francisco when a group of West Coast Lutherans gathered to celebrate the 400th anniversary of Martin Luther’s birth. In the first organized expression of Lutheran social ministry for West Coast Lutherans, money was collected for the care of orphans.
By 1925, an institutional chaplaincy program was established and began serving the elderly in residential care facilities. In 1945, the Lutheran Welfare Council of Northern California was formed to act as a social service agency supported by Lutheran churches of the area. It offered a range of programs and advocacy calling for social reform to help the needy. In 1967, the Lutheran Child and Family Service and the Lutheran Welfare Service merged to become Lutheran Social Services of Northern California (LSS).
In the years that followed, LSS secured contracts for home management training, transitional housing, child abuse prevention, and substance abuse prevention. LSS responded to the AIDS crisis in the early 1990s by creating the city’s first financial management and representative payee services. This program continues to serve more than 2,000 people with special needs. LSS was one of the first faith-based agencies in San Francisco to respond to the AIDS crisis.
In 1996, money management programs became a major focus and a foundation for other support services for vulnerable individuals and families, such as case management and supportive housing. In 1998, we began providing case management services in permanent supportive housing sites. Every year, LSS helps thousands of individuals with acute needs, including the elderly, young families, people with mental illness or disabilities, the chronically homeless, victims of domestic violence, individuals fighting addictions, people living with HIV/AIDS and young people who are struggling to transition from the foster care system to independence.
LSS works to address the underlying causes of homelessness, which may include mental illness, disability, chronic disease, unemployment, poverty, addiction, placement in the foster care system or surviving a disaster. We provide case management and support services in five permanent supportive housing sites in San Francisco, as well as to individuals in additional supportive housing sites in San Francisco, Contra Costa, Sacramento and San Joaquin counties.
LSS is part of a network of 300 Lutheran social ministry organizations, making it one of the largest non-profit healthcare and social services systems in the United States. These organization touch the lives one in every 40 people in the nation and have a combined annual operating budgets in excess of $3.5 billion.