Job Title: Case Manager - Employment Specialist
Program: Housing Programs
Classification: Regular Full-Time with Benefits
Reports to: Program Manager
Annual Salary: $32,000 to $35,000
Agency Overview: Lutheran Social Services of Northern California is a Non-Profit agency providing services in supportive housing, case management and money management.
Mission Statement: Lutheran Social Services of Northern California’s mission is to promote stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency.
Position: Provide employment/case management leadership to LSS Housing Programs. Responsibilities include providing employment services to youth, individuals, and/or families, which may be homeless and have disabilities and to provide Case Management services to youth. This position will work with the Program Manager to develop and implement the LSS’ employment program including, educating participants on proper methods of obtaining and completing applications, interviewing skills and resume writing. This person may provide job development with local employers. This person will coordinate services with the State Department of Rehabilitation as needed.
· Bachelors Degree plus experience in employment, rehabilitation counseling, or a related field; and three years experience working with youth.
· Experience in working with youth, families, and/or low-income persons with disabilities required, as well as demonstrated ability to effectively communicate, relate, and work empathetically with staff and clients from multi-cultural, diverse backgrounds and life experiences.
· Knowledge of the local work force and employment issues and the ability to work collaboratively with diverse agencies.
· Ability to work effectively in a team setting.
· Excellent written and verbal communication skills.
· Computer literate and has word processing skills. Experience with Microsoft Word, Word Perfect, Excel, and Access is preferred.
· Must pass a background check including finger printing, DMV and Child Abuse Central Index records check.
· Must have a valid California driver’s license and required insurance.
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Essential Duties, Employment:
· Provide job development in the Sacramento area.
· Make referrals to the Department of Rehabilitation, complete DOR services, prepare documentation for billing to Department of Rehabilitation.
· Provide employment assessments of needs and goals in collaboration with participants and their team.
· Create individualized employment plans based on participant needs and program requirements.
· Provide and schedule individualized/group employment classes including application development, resume writing, interviewing skills, and communication skills.
· Schedule and facilitate job retention support groups.
· Participate in client orientation.
· Participate in client “Two Week” case management meetings
· Provide leadership to staff and participants through problem solving, role modeling, and open communication.
· Attendance and representation of LSS in various community meetings.
ESSENTIAL DUTIES, CASE MANAGEMENT
· Complete Psychosocial.
· Complete all paperwork necessary with the client for move-in.
· Ensure client has the furniture and supplies necessary at move-in.
· Transport client to program orientation.
· Set up daily contacts with the client for the first two weeks.
· Set up weekly meetings with the client.
· Complete a Case Plan, with the client, within the first two weeks of program.
· Keep work area uncluttered and organized.
· Facilitate a calm work space and client meeting space.
· Be welcoming and engaged with every client that comes into the office.
· Ensure that your clients know when you are available for drop-in appointments.
· Identify potential crisis situations, and avert the crisis if possible.
· Keep office doors unlocked during business hours, turn on lights, open blinds, and create a welcoming environment.
Whole Person Case Management
· Assist client in identifying and building natural supports using a family finding or permanency model.
· Assist clients in accessing resources to address each element of the case plan.
· Provide ongoing assessment of client needs, and adjust the case plan as circumstances change.
· Assist clients in obtaining all benefits for which they are eligible.
· Provide referrals to services to address specific needs such as mental health and AOD.
· Participate in running Youth Simply Giving Back, an on-line book store that provides work experience to clients and serves as a DOR assessment site.
· Discharge planning beings at the time of entry to the program. Each client is assisted in envisioning his or her place to go when the program ends.
· No client is discharged to homelessness. Assist the client in finding alternate housing if they are asked to leave the apartment LSS procured for them.
· Assist the client in completing the apartment turn-over, including determining whether the client needs assistance cleaning the apartment, completing a final walk-through, assisting turn-in of keys.
Ready to Rent
· Show each client how to complete basic household repairs such as using a plunger and a mop, how to change lightbulbs, how to avoid mold, and how to treat it when you get it.
· Show each client how to complete basic household cleaning such as cleaning the oven and refrigerator
· Review the lease expectations with each client such as quiet times, when guests are allowed.
· Discuss how to be a good neighbor.
· Complete weekly case notes
· Complete quarterly reviews
· Update your client list on the server each week
· Complete HMIS data within 72 hours of entrance, exit, new household member
· Additional paperwork requirements many vary depending on the needs of each program
· Identify and report safety hazards to your supervisor
· Report any work place accidents to your supervisor immediately
· Update your client list on the server weekly
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to use hands to hold objects, writing instruments, or files; and talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms, to use a computer and smell. The employee must occasionally lift/or move up to 10 pounds. Specific vision abilities required by this job include ability to read, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the ability to see, review and share the organizations secure electronic and physical files with other program staff; the incumbent will also have access to the organization’s and other highly confidential information. Because of this, the employee must have the ability to perform the job at the location of the assigned program or field office(s).
The employee frequently will be required to travel to locations within the regional areas of LSS. The employee may on occasion transport clients and help the client (physically and emotionally) navigate government, education, health care and other social service systems. This may require standing in lines, climbing stairs, traveling and transporting clients to multiple destinations on any given day.
The work environment characteristics described here are representative of those encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. While performing the duties of the job, the employee may occasionally work outside in weather conditions and is exposed to vibration while driving a car.
Mission and Vision
LSS of Northern California promotes stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency. We envision communities that have hope, stability, and a path to self-sufficiency.
The roots of LSS were planted in 1883 in San Francisco when a group of West Coast Lutherans gathered to celebrate the 400th anniversary of Martin Luther’s birth. In the first organized expression of Lutheran social ministry for West Coast Lutherans, money was collected for the care of orphans.
By 1925, an institutional chaplaincy program was established and began serving the elderly in residential care facilities. In 1945, the Lutheran Welfare Council of Northern California was formed to act as a social service agency supported by Lutheran churches of the area. It offered a range of programs and advocacy calling for social reform to help the needy. In 1967, the Lutheran Child and Family Service and the Lutheran Welfare Service merged to become Lutheran Social Services of Northern California (LSS).
In the years that followed, LSS secured contracts for home management training, transitional housing, child abuse prevention, and substance abuse prevention. LSS responded to the AIDS crisis in the early 1990s by creating the city’s first financial management and representative payee services. This program continues to serve more than 2,000 people with special needs. LSS was one of the first faith-based agencies in San Francisco to respond to the AIDS crisis.
In 1996, money management programs became a major focus and a foundation for other support services for vulnerable individuals and families, such as case management and supportive housing. In 1998, we began providing case management services in permanent supportive housing sites. Every year, LSS helps thousands of individuals with acute needs, including the elderly, young families, people with mental illness or disabilities, the chronically homeless, victims of domestic violence, individuals fighting addictions, people living with HIV/AIDS and young people who are struggling to transition from the foster care system to independence.
LSS works to address the underlying causes of homelessness, which may include mental illness, disability, chronic disease, unemployment, poverty, addiction, placement in the foster care system or surviving a disaster. We provide case management and support services in five permanent supportive housing sites in San Francisco, as well as to individuals in additional supportive housing sites in San Francisco, Contra Costa, Sacramento and San Joaquin counties.
LSS is part of a network of 300 Lutheran social ministry organizations, making it one of the largest non-profit healthcare and social services systems in the United States. These organization touch the lives one in every 40 people in the nation and have a combined annual operating budgets in excess of $3.5 billion.