International Orange is a wellness-based day spa, offering massage and skin care. Our spa features an extensive boutique offering organic and exclusive products. We are a locally-owned business that is part of the Pacific Heights community and are known for being one of the best and the most unique spas in the city.
We will be expanding our business and opening a new location at the Marin Country Mart in Larkspur Landing, so we are looking to hire a new team of all-star Spa Coordinators. We are looking for a gracious, hardworking, and upbeat Spa Coordinators to join our team. Our team is big on communication and cooperation. Our team understands that our clients expect a high level of service from us. Our team feels that quality of life and enjoying your job are important. Our team cares about each other, and the reputation and future of the business.
This position embodies the "brand" of International Orange, as you are the first and last point of contact the client has with IO. The primary function of this role is to promote the services and products of IO at the front end, while ushering the clients through an amazing experience at IO. This position is the first line of contact for problems/issues for clients and also the Client Relations Manager - ensuring that the environment is clean, tidy, welcoming, and efficient. This position is accountable for the appropriate and efficient booking of appointments as well as all of the paperwork associated with the client's history. This position requires a knowledgeable person to communicate our brand of services and products on an expert level.
-Answer Phones 100% of the time during business hours.
-Engage Clients in a friendly exchange.
-Explain Products, Services, and Treatments.
-Book appointments accurately/efficiently utilizing sophisticated reservation software.
-Usher clients through their process, ensuring a delivery of five star standards every day.
-Process all paperwork with 100% accuracy.
-Mediate and resolve client issues.
-Learn about IO's products and services for client communications.
-Perform miscellaneous administrative tasks as necessary.
Our compensation includes a competitive wage and spa perks.
If you think you could be a good match for us reply to this posting with your resume and three references. Please, no attachments or phone calls.
***Please include your availability in your response. We are open 7 days a week with shifts from 10:00am-6:00pm and 10:00-8:00pm. WEEKENDS AND EVENINGS ARE A MUST-- please indicate which days you're free. Please note our hours are subject to change.
Offering curated holistic wellness in a simple yet thoughtful sanctuary, International Orange is an urban spa destination for personal transformation.