$15/hr

Spa and Retail Coordinator

International Orange
Posted 8 days ago
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$15/hr
 Larkspur
Retail, Front desk, Beauty & spa
Full-time, Part-time

Job Description

International Orange is a wellness-based day spa, offering massage and skin care. Our spa features an extensive boutique offering organic and exclusive products. We are a locally-owned business that is part of the Pacific Heights community and are known for being one of the best and the most unique spas in the city.

We will be expanding our business and opening a new location at the Marin Country Mart in Larkspur Landing, so we are looking to hire a new team of all-star Spa Coordinators. We are looking for a gracious, hardworking, and upbeat Spa Coordinators to join our team. Our team is big on communication and cooperation. Our team understands that our clients expect a high level of service from us. Our team feels that quality of life and enjoying your job are important. Our team cares about each other, and the reputation and future of the business.

This position embodies the "brand" of International Orange, as you are the first and last point of contact the client has with IO. The primary function of this role is to promote the services and products of IO at the front end, while ushering the clients through an amazing experience at IO. This position is the first line of contact for problems/issues for clients and also the Client Relations Manager - ensuring that the environment is clean, tidy, welcoming, and efficient. This position is accountable for the appropriate and efficient booking of appointments as well as all of the paperwork associated with the client's history. This position requires a knowledgeable person to communicate our brand of services and products on an expert level.

Specific Responsibilities:

-Answer Phones 100% of the time during business hours.

-Engage Clients in a friendly exchange.

-Explain Products, Services, and Treatments.

-Book appointments accurately/efficiently utilizing sophisticated reservation software.

-Usher clients through their process, ensuring a delivery of five star standards every day.

-Process all paperwork with 100% accuracy.

-Mediate and resolve client issues.

-Process reservations.

-Learn about IO's products and services for client communications.

-Stock inventory.

-Perform miscellaneous administrative tasks as necessary.

  • Light housekeeping, including putting away laundry, restocking towels, ensuring locker rooms are clean and clear and waiting lounge area is impeccable.

REQUIREMENTS:

  • 2+ years in customer service. Experience in the spa industry or related hospitality industry experience preferred. Candidates with professional administrative experience are also encouraged to apply.
  • Are willing to memorize and understand treatment modalities, including massage, skin care and acupuncture.
  • Like working with people in a positive team atmosphere.
  • Understand the value of working with a group of teammates.
  • Have a thorough knowledge of computer and scheduling systems.
  • Are skilled at selling retail products.
  • Enjoy working on the computer and scheduling systems.
  • Are a master at multi tasking and organization, and understand that excellence is in the details.
  • Can handle phones "ringing off the hook".
  • Are fluent in English.
  • Can stand several hours a day.
  • Candidates needs to be available to work various hours from week to week with hours that include morning, daytime, Holidays, evening and weekends. Friday/Saturday/Sunday flexibility is a must.
  • Part-time schedule can vary and will be centered around evenings and weekends.
  • This is not a service provider position. Actively practicing Massage Therapists and Estheticians are not considerable for this position.

Our compensation includes a competitive wage and spa perks.

If you think you could be a good match for us reply to this posting with your resume and three references. Please, no attachments or phone calls.

***Please include your availability in your response. We are open 7 days a week with shifts from 10:00am-6:00pm and 10:00-8:00pm. WEEKENDS AND EVENINGS ARE A MUST-- please indicate which days you're free. Please note our hours are subject to change.

About This Business

Offering curated holistic wellness in a simple yet thoughtful sanctuary, International Orange is an urban spa destination for personal transformation.