International Orange is a wellness-based day spa, offering massage and skin care. Our spa features an extensive boutique offering of organic and exclusive products. We are a locally-owned business and are known for being one of the best and the most unique spas in the Bay Area.
We are currently looking to hire an all-star Spa Coordinator. This position embodies the "brand" of International Orange, as you are the first and last point of contact the client has with IO. The primary function of this role is to promote the services and products at the front end, while ushering the clients through an amazing experience. Spa Coordinators ensure the environment is clean, tidy, welcoming, and efficient. They are accountable for the appropriate and efficient booking of appointments as well as all of the paperwork associated with the client's history and require a knowledgeable person to communicate our brand of services and products on an expert level.
Specific Responsibilities:-Answer Phones during business hours.-Engage Clients in a friendly exchange from check in to check out.-Explain Products, Services, and Treatments.-Book appointments accurately/efficiently utilizing sophisticated reservation software.-Process all paperwork with 100% accuracy.-Mediate and resolve client issues.-Stock and track inventory.-Perform miscellaneous administrative tasks as necessary.- Light housekeeping, including but not limited to putting away laundry, restocking towels, ensuring locker rooms are clean and clear and waiting lounge area is impeccable.
REQUIREMENTS:- 2+ years in customer service. Experience in the spa industry or related hospitality industry experience preferred. Candidates with professional administrative experience are also encouraged to apply.- Are willing to memorize and understand treatment modalities, including massage, skin care and acupuncture.- Understand the value of working with a group of teammates.- Have a thorough knowledge of computer and scheduling systems.- Are skilled at selling retail products.- Are a master at multi tasking and organization, and understand that excellence is in the details.- Can handle phones "ringing off the hook".
Our compensation includes a competitive wage, health benefits, paid time off and spa perks.
***Please include your availability in your response. We are open 7 days a week with shifts from anywhere between 8am-9pm. WEEKENDS AND EVENINGS ARE A MUST. Candidates needs to be available to work various hours from week to week with hours that include morning, daytime, Holidays, evening and weekends. Friday/Saturday/Sunday flexibility is a must. -- please indicate which days your availability.
All the best,
The Team at IO
Offering curated holistic wellness in a simple yet thoughtful sanctuary, International Orange is an urban spa destination for personal transformation.