Plumbing Service Technician

Description

• Diagnose/troubleshoot and repair plumbing fixtures, drains, water supply and gas equipment
• Replace new fixtures, faucets and equipment as needed
• Snake drains and make repairs to systems both inside and exterior of the building
• Repair gas, water and drain leaks in a professional manner for long lasting results
• Present options and pricing to customers 
• Complete approved repairs/improvements in a timely manner and collect payment

Hours & Working Conditions

• Average 40 hours per week (typically 8:00 a.m. to 4:30 p.m. weekdays)
• Overtime as required
• Rotating weekends schedule as required
• May work outside, in crawlspaces, and attics
• Knowledge of connecting methods for copper, PVC, PEX, CSST, ABS and other types of pipe
• Knowledge of safe handling of power tools and specialized plumbing tools
• Lifting and physical exertion required 

Duties and Responsibilities

• Troubleshoot plumbing equipment including toilets, shower and bath valves, disposals, instant hot water dispensers, water heaters, tankless water heaters, drain, water supply and gas piping
• Present findings and options to customers, providing advise as needed/requested
• Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide
• Clean equipment/work area
• Ensure complete customer satisfaction upon completion of work
• Complete all paperwork required by management, collect for work performed
• Maintain truck inventory, keep assigned service vehicle organized and clean
• Track vehicle maintenance and alert management when maintenance is necessary
• Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call
• Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
• Provide customers with information on new equipment when repairs exceed a pre-determined cost and/or existing equipment exceeds 10 years of age
• Perform equipment installations if needed
• Perform maintenance work if needed
• Identify and suggest opportunities for quality and cost improvements
• Other duties as needed 

Job Requirements

• Journeyman license or equivalent
• Ability to lift and carry up to 75 lbs.
• Valid drivers license
• Clean driving and criminal records as required by state laws for home service companies and by company insurance carrier(s)
• Ability to troubleshoot and provide repairs at the service technician level
• Two or more years of experience in plumbing installation, maintenance, or service technician
• Standard plumbing technician tools
• Neat, clean, professional appearance

Salary and Benefits

• Hourly Salary of $24-$42/Hour
• 40 hour week, plus OT as necessary
• Stable Work Environment-36 Years in Business with no layoffs
• Weekly Service Meeting and Offsite Training when Available
• Paid Holidays
• Sick Days
• Paid Vacation
• Sales related Spiffs and Bonuses
• Kaiser Health Insurance-100% paid
• Dental and Vision Insurance-100% paid
• 401K Match up to 4% after 1 year
• Profit Sharing for eligible employees
• Company sponsored lunches when goals are met
• Awards and Employee Appreciation Dinner
• Profit inspired Bonus, equal to 4 weeks of salary