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Customer Care Specialist (CCS)
Broadly

Details (optional)

Customer Care Specialist (CCS)

Broadly

Job Summary

Wage
$20 per hour
Job Type
Full-time
Job Last Posted
Job posted 22 hours ago
Job Role
Customer Success, Account Manager
Employer's Industry
Other

Job Description

Do you want an environment where you are excited to come to work with a smart, friendly and passionate team?

Perhaps you are our next new family member at Broadly!

You're a natural at taking care of people.

You believe in the power of small businesses and you're ready to help.

You'll have the ability to be an entrepreneur in your role.

Want to work on a special project or with another team?

We encourage professional growth in every way!

HI, WE’RE BROADLY!

We are a mobile-first platform enabling local businesses to deliver a five-star customer experience. We believe that businesses who are more responsible, more engaged, and more customer-centric are more likely to attract modern consumers, build trust within their communities, and grow revenue.

OUR MISSION:

We champion your local business. We believe in your positive impact on the community. We connect you with modern consumers, simplify your operations, and help them grow their word of mouth.

WHAT'S THE JOB REALLY?

Customer Care Specialists are our customer advocates here at Broadly!

You are the first voice our customers hear when calling in.

You are the face of the company and provide extraordinary service to ensure customer happiness for our valued SMB customers.

Our CCS team works daily with small business owners to ensure they're getting the most value out of our online marketing service.

DETAILS:

Available to work full time/40 hours per week, Monday–Friday, between the hours of 7:00am and 5:00pm PT (hours subject to change)

BENEFITS

Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

Food: We serve catered lunch every week, gather for company happy hours, and stock the office with bountiful snacks

Fitness: Gym subsidy, commuter benefit

Travel: Ask us about our International Travel Stipend

Team Bonding: Weekly Happy Hours, Quarterly All Hands and more!

Equity: Yeah, you’ll be a stakeholder, we all are!

$20/hour plus quarterly bonuses

REQUIREMENTS:

  • *Omni-channel communications guru*
  • Troubleshoot and resolve account, product, billing and technical issues
  • Drive product adoption, success and happiness with every interaction
  • Manage and prioritize our inbound support channels with speed and accuracy
  • Be the voice of the customer and collect feedback for product improvement
  • Improve small business' online business listings, social media pages and websites
  • Collaborate cross-functionally with other teams to improve overall customer experience
  • Brainstorm and develop process improvements to build value for Broadly
  • Assist with various internal Broadly projects (depending on skill-set) you Swiss Army knife, you!

Ought to have:

  • Strong ability to communicate with confidence, integrity and compassion over phone and email
  • Strong attention to detail and ability to multi-task and manage time
  • Ability to remain professional and composed during advanced customer situations
  • Experience with Microsoft Office (Word, Excel)
  • Experience with handling inbound calls
  • 1-2 years of related experience
  • A strong sense of humor

Lovely to have:

  • Associate's or Bachelor's degree (or in pursuit of)
  • Basic HTML/CSS
  • Prior startup experience
  • Experience with Salesforce and Mac
  • Project management skills

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.

Business Overview

Our Story

Our Mission

We champion your local business. We believe in your positive impact on the community. We connect you with modern consumers, simplify your operations, and grow your word of mouth.

Broadly was founded in 2013 by engineers, Josh Melick and Assaf Arkin, while living in Oakland. After years of watching his father’s roofing business struggle to find an effective, simple and affordable solution to market itself, Josh recognized a need in the local business community. The duo set out to find an impactful way for businesses to engage with today’s consumers.

We are 100 people strong, Series B funded, 10M annual revenue and offer a very diverse workplace full of personal and professional growth opportunities!  Read our reviews on Glassdoor!

 

Links

Culture & Perks

Perks
Pet Friendly
Workplace
Collaborative
Diverse
Fun
Mission Driven
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