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Level 1 Local Support and Help Desk
The St. Benedict Technology Consortium (SBTC)

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Level 1 Local Support and Help Desk
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The St. Benedict Technology Consortium (SBTC)
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Job Summary

Wage
$14-17 per hour
Job Type
Entry-level, Full-time, Part-time
Job Last Posted
Job posted 17 days ago
Job Role
IT Support, Computer Repair
Employer's Industry
Education, Nonprofit
Job Schedule
Afternoons, Mornings, Weekdays

Job Description

 Company Description

SBTC is a nonprofit. So working here means you're helping people, not making the boss richer.  We're an IT organization, so you can use your razor-sharp IT skills to help people. There may also be occasional Trek/Wars debates, but we all know that Firefly is the only sci-fi show that counts, so it doesn't really get too out of hand.  SBTC (St. Benedict Technology Consortium, we agree with IBM that initials are easier) is a nonprofit group that supports schools, churches, and just about any other nonprofit with their IT needs. We provide regular on-site support, network management, and projects like network cabling and audiovisual installs.

Job Description

SBTC is seeking local support and helpdesk technicians.  Qualified candidates should be capable of working in multiple environments (on site with clients as well as a phone and remote support scenario) under minimal supervision or direction.

This is an entry level and early career opportunity, which is excellent for folks in or just out of school.  Many of our employees spend a couple years with us, and graduate into a much higher level position.  We focus on skills such as troubleshooting and engineering mindset.  This is a wonderful opportunity to improve skills, grow experience, and work in a great atmosphere.

Job Summary:
The Helpdesk Technician is responsible for diagnosing and repairing many different types of technology related issues for nonprofits supported by SBTC, both at client seats and via remote support. Primary responsibilities include but are not limited to:

  • Provide technical support and guidance to end users with computer software, hardware or system problems.
  • Typical hardware and software to be worked on may include interactive boards (Smart, Promethean, other), document cameras, Apple and Android tablets, Windows and Apple desktops and laptops, printers, etc that may commonly be found in schools and office environments.
  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on client's premises.
  • Answer questions and resolve problems via telephone, e-mail, and web-based ticketing system.
  • Help manage end user accounts, permissions, access rights, and storage allocations.
  • Escalates to and assists network team in troubleshooting server, switch, and wireless issues.
  • Maintains documentation of all site equipment.
  • Maintain a very high degree of professionalism throughout all client and coworker interactions, in-person and written.
  • Bear in mind always that the trust and "feeling of support" from users is as important as the technical skill, and that customer service is thus as important as technology know-how.
  • Escalate tasks according to SBTC guidelines for networking, web, cabling, and other projects.

Qualifications

  • Excellent customer service and interpersonal interaction skills.
  • Excellent written and verbal communication skills.
  • Several years in a technical field is preferred, to demonstrate a technical and engineering mindset
  • Customer service experience and qualifications are strongly encouraged
  • A+ and Network+ certifications are not required.  However, as a point of reference, if you cannot sit down and pass an A+ test immediately, you may not have enough technical knowledge to perform these duties.  We don't require a document, but the knowledge equivalent is definitely appropriate

Additional information

LOCATIONS: Collectively, SBTC serves all of Lake and Cook counties in Illinois.  The positions we're most interest in filling right now are in Lake County and Northern Cook County, sometimes working from our Des Plaines office.  So if you're in Des Plaines, Palatine, Arlington Heights, Barrington, Glenview, Skokie, Evanston, Libertyville, Waukegan, Vernon Hills, Wheeling, Buffalo Grove, or similar towns up this way, this will be a good fit geographically.

Other candidates are welcome to apply, we're always growing, but these are the current openings. Targeted cover letters are strongly encouraged.  Our Director is a former English teacher, he appreciates knowing that someone can communicate well about why they want to work for a nonprofit, and not just make truckloads more money working in the for-profit space.  

This is a part-time position, and is excellent for anyone looking to fill a few regularly-scheduled days in a consistent, stable environment.  College students, semi-retired folks, and anyone else well-served by consistent scheduling on a part-time basis are strongly encouraged to apply.  Full-time opportunities may be considered for very strong candidates, but please think of this as a part-time opportunity. 

Business Overview

Our Story

SBTC is a nonprofit organization that provides technology support to other nonprofits throughout the Chicagoland region. We work with many schools, churches, and other organizations, providing on-site technology support.

Links

Culture & Perks

Workplace
Collaborative
Community Oriented
Flexible
Mission Driven
Work-life Balance
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