Schedule and Salary
Application Deadline: Open until filled
General Security and Customer Service Duties. Upholds the mission and values established the Conservation Society of California (the “Zoo”) and adheres to policies and procedures as set forth by the Zoo.
1.Extends professional courtesy and assistance to the public and other employees
2.Prevents, points out, and reports illegalities and policy violations. Assists with Internal Investigations.
3.Provides access at Zoo Entrances whenever possible while greeting and thanking Guests.
4.Completes Daily Activity Logs.
5.Initiates and writes Accident/Incident/Hazard Reports and various other documentation required to protect Zoo assets and liability.
6.Conducts vehicle and foot patrols relative to opening and locking gates, Robbery Prevention, Public Safety, and Building Security.
7.Participates in Rental Facility Event Security (optional).
8.Sets and responds to alarms.
9.Conducts Gift Shop and Food Stand / Restaurant Receipt Checks.
10.Performs Cashier Ticket Audits / Stop Sign Ticket Checks.
11.Conducts Employee Personal Property Checks, Food Stand Walkthroughs, and Break Room / Warehouse Checks.
12.Performs Revenue Escorts.
13.Serves as and relieves the Main Gate Guard.
14.Controls Parking and Traffic Flow (with support of the Grounds Dept.).
15.Monitors and reports Zoo and Employee vehicle excessive speed violations and improper or careless use of Zoo Equipment.
16.Places and retrieves traffic cones, temporary signs, and barriers.
17.Maintains post and vehicle cleanliness.
18.Reports Lost and Found Items.
19.Cones off and issues rules to users of Picnic / Party Areas.
20.Clears / Closes Zoo, Rides Area, Picnic / Party Areas.
22.Finds and re-unites lost children with their parents / guardians.
23.Demonstrates superior customer service, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc).
24.Demonstrates knowledge of, and supports, the East Bay Zoological Society’s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
25.Performs other related duties as required and assigned.
Over 21 years of age preferred since some events include alcohol, but must be over the age of 18.
Must be able to problem solve and effectively read, write, and take directions in English.
Must agree to utilize a time clock / hand scan to document personnel arrival and departure times as well as lunch periods.
Must comply with a Dress Code that includes properly wearing a prescribed uniform and being neatly groomed.
Must have a current California Driver’s License and maintain a good D.M.V. Driving Record (that satisfies the Zoo’s Insurance Carrier).
Must be reliable, dependable, honest, courteous, and professional while ensuring confidentiality when necessary.
Must be available to work weekends and holidays unless otherwise authorized.Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (8 hour shifts)
High School Graduate or G.E.D.Current State of California Security Guard Card preferred.
Must have experience working with the public.
Previous Security experience preferred.
Please note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.
The Oakland Zoo was founded in 1922 by naturalist Henry A. Snow. In 1936, Henry's son Sidney established the non-profit organization East Bay Zoological Society, which was originally known as the Alameda County Botanical and Zoological Society. The East Bay Zoological Society has been operating and managing the Zoo as a non-profit organization for the City of Oakland since 1982.
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