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Tier 1 Technical Support
ScImage Inc

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Tier 1 Technical Support

ScImage Inc
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Job Summary

Job Type
Entry-level, Full-time
Job Last Posted
Job posted 10 days ago
Job Role
Technical Support, IT Support
Employer's Industry
Startups & Tech
Job Schedule
Weekdays

Job Description

  Position Summary: We are looking for Tech Savvy individuals that would like to learn the Healthcare data environment.

  Duties and Responsibilities include but are not limited to the following:    

  • Responsible to Project Management for assigned Implementation related tasks. 
  • Ensures that responses to customer inquiries provide value
  • Maintains professional demeanor during all interactions with customers
  • Works effectively and efficiently to resolve customer issues or escalate to 2nd tier technical support
  • Provides suggestions for the improvement of departmental processes
  • Actively improves technical skills
  • Maintains appropriate databases and history files
  • Dispatches calls to field service organization
  • Participates in the analysis of product performance issues
  • Quality and professional delivery of answers provided to customers
  • Efficiency and effectiveness in handling individual customer inquires
  • Adherence to company policies and procedures
  • Degree of proficiency in utilizing the dispatch application software
  • Level of customer satisfaction generated from individual interactions
  • Degree of observed behavior contributing to the improvement of team performance
  • Accuracy of data entered into support center applications and files
  • Effectiveness of efforts to analyze and resolve complex technical issues
  • Effectiveness at expediting urgent customer issues
  • Clarity of communication, written and oral

    Minimum Qualifications:   Skills:   

  • Outstanding verbal and written communications skills 
  • Professional attitude and team player
  • Excellent organizational and customer service skills 
  • Windows-based PCs and Server expertise 
  • Basic Networking troubleshooting skills 
  • Proficient with Microsoft Office 
  • Data base experience, especially MS Access
  • MS SQL Server experience a plus 
  • Ability to multi-task      
  • Must keep extensive written records of all customer interactions
  • Pleasant personality and friendly phone voice a must

Education:  

  • Associate degree in a technical field such as Bioinformatics, Information Technology, or Computer Science or equivalent experience.

Business Overview

Our Story

 In a business segment rife with vendor consolidation, ScImage remains an independent bastion of imagination and ingenuity, proudly embracing and delivering new technologies to the healthcare imaging community.

Links

Culture & Perks

Ownership
Family Owned
Workplace
Collaborative
Creative
Fast-paced
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