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Front Desk Receptionist
Kume Spa

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Front Desk Receptionist
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Kume Spa

Job Summary

Wage
$14-17 per hour + Tips/Bonus
Job Type
Full-time, Part-time
Job Last Posted
Job posted 11 days ago
Job Role
Spa Assistant, Front Desk
Employer's Industry
Beauty & Spa
Job Schedule
Evenings, Mornings, Weekdays, Weekends

Job Description

JOB DESCRIPTION

We are looking for a courteous, hardworking, and upbeat Part-time and Full time Front Desk/ Spa Attendant to join our team.  Our team understands that our clients expect a high level of service from us.  We also feel that quality of life and enjoying your work is important.  We truly care about each other, and the reputation and future of the business.

 This position is the first line of contact for any problems or issues for clients, and as the Client Relations Manager, ensuring that the environment is clean, tidy, welcoming, and efficient is a must.  This position is accountable for the appropriate and efficient booking of appointments and requires a knowledgeable person to communicate our brand of services and memberships on an expert level.  Commission is provided with all membership and package sales! 

SPECIFIC RESPONSIBILITIES

* Answer Phones 100% of the time during business hours in a friendly manner.

* Provide tea/water beverage service to spa guests.

* Opening/closing procedures of the Spa.

* Maintain a clean work environment.

* Engage Clients in a friendly manner.

* Explain Products, Services, Membership, Packages.

* Book appointments accurately and efficiently utilizing sophisticated reservation software.

* Usher clients through their process, ensuring a delivery of five star standards every day.

* Mediate and resolve client issues.

* Process reservations.

* Learn about  products and services for client communications.

QUALIFICATIONS POSITION-SPECIFIC SKILLS REQUIRED

  • 2+ years in customer service.
  • Enjoy working with people in a positive team atmosphere.
  • Understand the value of working with a group of teammates.
  • Have a thorough knowledge of computer and scheduling systems.
  • Enjoy working on the computer and scheduling systems.

 

  • Multi tasking and organization, and understand that excellence is in the details.
  • Can handle multiple phones calls at once.
  • Fluent in English.

Business Overview

Our Story

Our spa offers a fun and supportive team environment that emphasizes the small details of the spa to enhance customers experience with each visit. We are locally-owed business that is known for being the best spa in East Bay.

Links

Culture & Perks

Ownership
Women Owned
Benefits
Health Benefits
Mentorship
Workplace
Community Oriented
Fast-paced
Fun
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