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Customer Service & Sales Representative
Cayson Designs LLC

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Customer Service & Sales Representative

Cayson Designs LLC
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Job Overview

Job Posted
12 months ago
$18-20 per hour
Job Type

Job Description



Founded in 1992, Cayson Designs is a well-established and respected  company that designs, manufactures and sells culinary clothing. Our  clients include many of the top restaurants across the country. Cayson  Designs is renowned for our quality and customer service. As we proudly  produce our apparel in our modern San Francisco sewing factory, we are  able to accommodate short lead-times, customized orders, and special  fabric and embroidery requests, which others cannot.

As a growing company, Cayson Designs is dedicated to fostering a team  spirit that embraces change, and honors flexibility in order to best  meet and exceed the needs of our clients. Known for delivering the best  customer care, the team at Cayson Designs must be committed to  delivering top-quality products, as well as the highest quality customer  service, and where all clients are treated with the utmost respect.

We are looking to add a, high caliber, enthusiastic, sales professional  and customer service-focused team member who is interested in joining  our small, fast-paced, and growing apparel company.

This position has growth opportunity.  

The Customer Service Sales Representative will primarily respond to and resolve inbound customer orders and inquiries. This role requires comprehensive knowledge of Cayson Designs products and service offerings and policies. The ideal representative possesses exceptional verbal and written communication skills, is able to process orders with accuracy and attention to detail while simultaneously updating Client Account Cards with accurate management and accounts payable information. In addition, the Customer Service Sales Rep will be responsible for growth of client accounts within (and potentially outside of) the existing Cayson Designs customer base.

  • Answer and respond to telephone and email inquiries/orders
  • Provide patient, top-quality customer service involving sales and/or is able to find resolutions to problems in a timely and professional manner
  • Maintain excellent knowledge of products
  • Engage all customers in a dialogue regarding additional products and services and aim for great customer satisfaction
  • Verify all order information; update and maintain embroidery and client database
  • Develop an in-depth understanding of the logo development and digitizing process and guide customers skillfully through it
  • Develop an in-depth understanding of the custom apron development process and effectively guide customers through it
  • Responsible for growth of client accounts within the existing Cayson Designs customer base
  • Make monthly follow-up calls and emails 
  • Handle inbound, unsolicited prospect calls and emails and convert them into sales
  • Actively participate in the Social Media, Promotional and Marketing campaigns of Cayson Designs


  • Exceptional follow-up for all inquiries and orders
  • Emphasize Cayson Designs product features and quality, quote prices, discuss credit terms and policies, and prepare accurate sales order forms, embroidery forms and custom apron worksheets
  • Appropriately and enthusiastically communicate brand identity and company activities
  • Process daily shipping
  • Participate in account receivable activity as requested
  • Participate in promotional and additional marketing efforts as requested
  • Assist in all aspects of the business as needed


  • Must have a strong work ethic, be a team player, cultivate a positive relationship with your direct supervisor and be willing and able to take direction 
  • Committed to delivering top quality customer care 
  • Dependability, reliability and punctuality are a must  
  • Detail oriented, self-motivated with strong verbal and written communication skills. This includes the willingness to ask questions, prioritize tasks and responsibilities in an ever-changing, fast-paced environment 


  • Customer Service – Experience managing difficult or emotional customer situations; responding promptly to customer needs; soliciting customer feedback to improve service; responding to requests for service and assistance
  • Strategic sales and follow-up skills. Ability to build strong rapport, establish trust and credibility through a consultative sales approach, without being overly aggressive
  • Must have an excellent phone manner: charming, polite, helpful
  • Adaptability, flexibility and problem solving skills - Able to deal with frequent change, delays, or unexpected events. Able to effectively plan and prioritize workload
  • Strong computer and sales skills 
  • Must be able to maintain business confidentiality

Starting hourly rate up to $18.00 - $20.00
Benefits include: health insurance, paid holidays, paid time off
Hours are: M-F 8:00 a.m. - 4:30 p.m.

Please apply only if you meet or exceed the qualifications listed above by including a cover letter explaining your interest and qualifications  and a resume. Please no phone calls.

Please note, we are pet friendly business and the company founder's black lab, Lulu, is onsite regularly.

Cayson Designs is an Equal Opportunity/Affirmative Action Employer 

About Cayson Designs LLC

Cayson Designs is a garment manufacturing company specializing in chef wear and restaurant uniforms. Located in San Francisco, California, our clients include local and national top chefs and restaurants. The Cayson Team is friendly, energetic and proud to be part of a family owned business for over 20 years. 

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