Office Manager

International Contact, Inc.
Posted 6 days ago
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 Berkeley
Office manager, Professional services
Full-time

Job Description

This position is primarily responsible for planning, directing/coordinating the day-to-day operations of the company. Duties and responsibilities include, but are not limited to, managing daily operations, planning the use of materials and human resources including administration, bookkeeping, legal, maintenance of the office space, purchasing, personnel (hiring, records, training), support services and traffic.   Reports to President    

  • Develops and implements policies and procedures for the smooth running of the office.
  • Manages staff, prepare work schedules and assign specific duties.
  • Directly supervise employees as needed, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
  • interviewing,  hiring, and training employees; 
  • planning, assigning, and directing work; 
  • appraising performance; rewarding and disciplining employees; 
  • addressing complaints and resolving problems.
  • Maintain a work environment conducive to maximum productivity from all employees. This includes ensuring proper tools are available to staff.  
  • Consistently reviewing and improving the office organizational efficiency. Office security including opening and closing office daily.
  • Office equipment must be properly cared for and maintained.  Schedule      repairs and maintain/review all service contracts. Work with tech coordinator to maintain computers.
  • Coordinator of facilities services including liaison with outside suppliers. 
  • Reviews contracts.
  • Maintains calendar of order dates. Make sure all supplies are stocked, inventories are taken and extra usages are prepared for.  This includes office supplies, furniture, equipment, food and cleaning supplies.
  • Research employee benefits to provide good plans for our employees at reasonable costs.
  • Maintain personnel files. Keep track of all employee evaluations, hours and supervisor reports.
  • Researches costs for all types of purchases and submit estimates for approval. 
  • Keeps organized files with all pertinent legal and tax information for vendors and clients.
  • Submits recommendations for purchasing
  • Researches and is informed about legal/tax issues that affect the business. Documents the information researched and writes procedures so we are always in compliance with the law.
  • Ensure staff adheres to established schedule. Will follow-up with staff as needed to ensure all is well.

Qualifications

A proven track record (minimum 2 years of management experience) in a service industry, a strong business foundation, solid communication skills, experience in sales, service, scheduling methods, supervision and the ability to direct employees.

Demonstrable leadership consistent with company values in setting clear work expectations and performance goals and holding employees accountable for their performance.

Demonstrable financial performance of managing product costs, personnel and office expenses.

Meeting customer expectations having implemented strategies to prevent service failures

Advanced knowledge of software such as Microsoft Word and Excel, and research tools and databases.    A passion for technology and international cultures.

Excellent English communication skills in writing and in speaking. Proficiency in a second language is a plus.  

A self-starting, charismatic and industrious attitude

Include your resume and specific (not “negotiable”) salary requirements. Include a short cover letter which gives us a great idea of who you are and why you think you are right for the job. Submissions without specific salary requirements will not be considered.    

About This Business

  International Contact, Inc. is a Multilanguage Communications Agency dedicated to helping clients reach non-English speaking markets in THEIR language at the appropriate literacy level with cultural sensitivity. We produce materials in EVERY medium in over 100 languages.  

We've been in business for over 33 years and our staff, in addition to being talented, intelligent, productive and much fun, are long-lasting and we are looking for someone like that to join us.    4s3On59�,