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POSITION DESCRIPTION:

POSITION TITLE: Manager of Public Funding

REPORTS TO: Director of Public Funding

PRIMARY RESPONSIBILITY: The primary role of the Manager of Public Funding is to manage contract administration across Larkin Street’s public contracts portfolio. This involves supporting the Public Funding team (a Director of Public Funding and an Associate Director of Contract Administration and Compliance) to develop and submit funding proposals, negotiate or renegotiate contracts for services, and write and submit regular reports to public funders.

SUPERVISES: None

EXEMPT STATUS: Non-Exempt

UNION STATUS: Union

ESSENTIAL JOB FUNCTIONS:

Larkin Street’s Public Funding team works (1) to secure and maintain public contracts with federal, state, and local government agencies and (2) to support Larkin Street’s programs with all aspects of public contracting, including monitoring, reporting, and performance management. As a key member of the Public Funding team, the Manager of Public Funding is responsible for the following functions:

Contract Administration:

• Assist with renewing contracts for housing and services (negotiating scopes of work, coordinating delivery of signature pages, filing contracts in agency’s document management system, etc.);


• Assist with developing and submitting funding proposals for new contracts (drafting sections of proposal narrative, compiling proposal attachments, coordinating proposal submissions, etc.);


• Assist with maintaining required contract documentation (renewing Memoranda of Understanding with third-party service partners, etc.); and


• Help maintain Larkin Street’s filing systems for contract documents (e.g., contract tracker and document management system).

Contract Reporting:

• Manage Larkin Street’s calendar of reporting deadlines;


• Develop and submit regular monthly, quarterly, six-month, and annual reports (as applicable) on Larkin Street’s public contracts;


• Collaborate with colleagues in Finance and Operations Departments to compile data for reports; and


• Write brief, clear, compelling narratives for reports.

OTHER DUTIES AND RESPONSIBILITIES:

• Represent Larkin Street at grantee meetings coordinated by our public funders.


• Provide administrative support to Larkin Street’s nonprofit subcontractors and other third-party service partners.

PHYSICAL & LANGUAGE REQUIREMENTS:

• Ability to speak and write English clearly and accurately


• Ability to comprehend complex materials


• Ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.


• Ability to reach, bend and walk


• Finger manipulation

EDUCATION:

Bachelor’s degree in a relevant field of study or equivalent experience

BACKGROUND, SKILLS, & EXPERIENCE:

• Passion for Larkin Street’s mission, programs, and core operating principals


• Working knowledge or lived experience of issues facing homeless and at-risk youth


• Excellent organizational skills for managing details and deadlines


• Strong written and verbal communication skills with a teamwork mentality


• Good judgment with a proactive approach to problem-solving


• Willingness to dig into administrative tasks and get things done


• 1-2 years’ experience with nonprofit contracts or grants preferred

Larkin Street reserves the right to revise job descriptions or work hours as required.

Larkin Street is an Equal Opportunity Employer

Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.

Established in 1981, TNDC has grown to employ more than 400 staff, to develop, own, manage and provide supportive services in 41 properties that offer deeply affordable housing for nearly 4,700 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are: Integrity, Excellence, Diversity, Collaboration and Equity

The Maintenance I employee is responsible for general maintenance of TNDC Facilities and Buildings. The Maintenance I employee also provides custodial support when needed or applicable.

ESSENTIAL DUTIES

• Basic plumbing repairs to water and sewage systems including replacement of fittings and clearing of stoppages.


• Repair/replacement of glass, tile, locks, hinges and window coverings.


• Basic electrical repairs to appliances, fixtures, switches and circuits.


• Basic painting of both interior and exterior surfaces.


• Sheetrock repairs.


• Submits completed work orders to direct supervisor.


• Attends required TNDC meetings.


• Attends required TNDC team, training, safety, and staff meetings.


• Follows TNDC safety policies and procedures at all times.


• Responds to building emergencies on after-hours on-call schedule.


• Other duties as assigned.

REQUIRED SKILLS

• Knowledge and Skills:


• Ability, willingness and sensitivity to work with a diverse, low-income population.


• Maturity, honesty, dependability, initiative and follow-through.


• Ability to read and communicate in English sufficiently to follow directions and communicate with supervisor, coworkers and residents.


• Ability and willingness to work tactfully under pressure; cope with stress.


• Problem-solving ability.


• Ability to work independently with minimal supervision.

Physical Requirements:

• Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.


• Ability to use a variety of hand and power tools necessary to perform mechanical, carpentry, electrical, plumbing and other building repairs and maintenance work.


• Ability to operate a variety of equipment including mechanic tools, carpenter tools, electrical tools, plumbing tools, shovels, rakes, etc.


• Ability to move objects, occasionally requiring exertion of considerable force.


• Ability to differentiate shades of color in performing electrical maintenance, painting and other work.


• Ability to coordinate eyes, hands and fingers in performing maintenance tasks.


• Ability to drive motor vehicles, including trucks.


• Visual acuity necessary to inspect buildings and review work orders.


• Hearing acuity sufficient to use telephone and communicate with residents and staff.

Mathematical Ability:

• Ability to add, subtract, multiply, divide.

Judgment and Reasoning Ability:

• Ability to judge situations where supervisor’s involvement is needed.


• Ability to apply common sense understanding to semi-repetitive tasks.

Language and Communication Ability:

• Ability to comprehend and correctly use maintenance logs, work orders, timesheets, etc.


• Ability to comprehend resident handbook and employee manuals.


• Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.


• Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings.


• Ability to work under hot and cold conditions.


• Ability to work under conditions of moderate noise.

MINIMUM QUALIFICATIONS

• One year of residential maintenance or related building experience.


• Ability to lift 75 pounds and climb ladders.


• General understanding and working application of plumbing, electrical and carpentry skills.


• Ability to obtain High-rise Fire Safety Certificate within 6 months.

PREFERRED QUALIFICATIONS

• Valid California driver’s license.


• Knowledge of Cal/OSHA safety requirements.


• Second language ability.

Do you want to make a difference in your community? Do you want to have a direct impact on those in need?

SUMMARY

Under the direct supervision of the Facilities Manager, the Assistant Facilities Manager is responsible for providing technical guidance and assistance to the maintenance and custodial staff at all TNDC buildings. Employee is on call in case of emergency.

The Assistant Facilities Manager is a team member of the facilities associates that carry out the delivery of the day-to-day Facilities operations, services and maintenance activities.

The position ensures assets are maintained and operated in a cost effective non-impacted manner while providing a safe, clean and comfortable work environment. The Assistant Facilities Manager assists with the development of budgets, controls costs, and coordinates service provider(s). Leveraging organizational skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvements, and strive for self-development in a dynamic environment. Positive interaction with internal and external stakeholders is required to ensure seamless delivery of services while meeting TNDC’s organizational and departmental goals.

ESSENTIAL DUTIES

· Assists Facilities Manager with implementation and project management of capital improvement projects. (CIPM)

· Monitor changes in Federal, State, and City laws and regulations related to building maintenance and operations

· Monitors condition of properties.

· Monitors preventive maintenance schedules.

· Sets and ensures compliance with safety goals and objectives.

· Conducts annual building and provides report of same to the Facilities Manager and Asset Manager.

· Maintains good vendor relations and assists Facilities Manager in negotiating new vendor contracts.

· Assists with orientation of new maintenance and custodial staff.

· Assists in management of vendor orders, inventory control and contract service management.

· Assist Facilities Manager with administrative tasks.

· Assists on projects or tasks as requested by Facilities Manager,

· Is responsible for accurate record keeping and filing.

· Assists building maintenance in responding to building emergencies, including after-hours, as needed.

· Other duties as assigned.

· Administers the administration of facilities related contracted services.

· Implements corrective, preventive and predictive maintenance schedules.

· Provide training to maintenance staff in the safe and effective use of the facility.

· Monitor changes in Federal, State, and City laws and regulations related to building maintenance and operations

· Undertake tasks as may be assigned by the Facilities Manager, Associate Director of Property Management or Chief Portfolio Officer.

REQUIRED SKILLS

Knowledge and skills

· Exercises independent thought and judgment.

· Ability, willingness and sensitivity to work with a diverse, low-income population.

· Sound judgment and good assessment skills.

· Maturity, honesty, dependability, initiative and follow-through.

· Ability to read, write and communicate in English.

· Ability and willingness to work tactfully under pressure: cope under stress.

· Excellent interpersonal and organizational skills.

· Ability and willingness to follow directions and also to work as a team member.

· Problem-solving ability.

· Proficient in Microsoft Excel, Power point presentations, and Word.

Physical Requirements

• Ability to differentiate shades of color in performing electrical maintenance, painting and other work.


• Ability to operate office equipment such as typewriter, personal computer and calculator.


• Ability to coordinate eyes, hands and fingers in performing word processing, writing, reading and similar tasks.


• Ability to drive motor vehicles, including trucks.


• Visual acuity necessary to inspect buildings and review documents.


• Hearing acuity sufficient to use telephone and communicate with residents and staff.

Environmental Adaptability

• Ability to work in an office environment and in and outside a variety of residential buildings.


• Ability to work under hot and cold conditions.


• Ability to work under conditions of moderate noise.

Supervisory Skills

• Ability to provide instruction or guidance to staff.


• Ability to analyze problems that arise in the areas recommends and effect solutions.

Mathematical Ability

• Ability to add, subtracts, multiply, divide, and calculate weights and measures.


• Judgment and Situational Reasoning Ability


• Ability to reason, reviews, and instructs line staff.


• Ability to use independent judgment in non routine situations, such as evaluating implications of proposed procedures, policies and plans.

Language and Communication Ability:

• Ability to comprehend and correctly use informational documents including budgets, financial reports, occupancy reports, bids, contracts and meeting minutes.


• Ability to comprehend publications and manuals including OSHA and HUD manuals, industry publications, legal documents, to include interpretation of blue prints and schematics.


• Ability to communicate effectively with coworkers and staff at all levels, residents, vendors, government officials, both verbally and in writing.


• Ability to keep abreast of changes in policy, methods, operations, etc. as they apply to property management operations and activities.

MINIMUM QUALIFICATIONS

· Two (2) years supervisory experience.

· Advanced knowledge of building systems.

· Intermediate to advanced knowledge of Cal/OSHA regulations and Building Department codes.

· Intermediate to advanced knowledge and understanding of work orders and preventive maintenance programs.

· Familiar with all aspects of the construction trades.

· Knowledge of safety training programs.

· Proficient in use of Microsoft Excel and Word.

PREFERRED QUALIFICATIONS

· Valid California drivers’ license and a motor vehicle report that matches TNDC’s insurer’s minimum guidelines.

· Associate degree in Architectural, Business, or Engineering.

· Certifications in CFM, CPM, or Construction PM.  

Full time, Salaried Position 

Jersey is seeking a full-time Manager with a strong background in service. Responsibilities include hosting, supporting staff and guest relations, light administrative work, with a combination of opening, closing, and mid shifts. Schedule is Tuesday – Saturday.  Position includes full benefits. 

Candidates for this position will have a background in various types of service from fast- to fine-dining, and possess a positive and energetic approach to a team driven work environment. Candidates will exhibit grace and compassion when interacting with staff and guests.

Jersey was established in 2015 by Steven and Mitchell Rosenthal, the brothers behind Town Hall, Anchor & Hope and Salt House, as an homage to their home state of New Jersey. Jersey serves artisan pizza in both East and West Coast styles, with a selection of pastas, sandwiches and salads. We are located in the heart of the thriving and growing SOMA district, next to the new Trans BayTransit Center.

Please submit resume and brief cover letter through this app or apply in person during appropriate hours.

Do you want to make a difference in your community? Do you want to have a direct impact on those in need?

SUMMARY

Under the supervision of the General Manager or Senior General Manager, the Maintenance III is responsible for responding to daily maintenance requirements and overall upkeep of TNDC buildings and facilities and staff supervision.

ESSENTIAL DUTIES

· Directly hire, supervise and manage maintenance and custodial staff including preparation of employee evaluations and recommendations for discipline or promotions.

· Respond to daily work orders and maintenance requests including:

· Plumbing: Replace faucets, Snake drains (sink and tubs), Install toilet valves

· Carpentry: Hang windows and doors, Repair hinges, Repair/replace door and window locks

· Electrical: Door buzzer repairs, Low voltage electrical repairs

· Paint and patch walls.

· Sheetrock repairs.

· Report unusual occurrences or suspicious activities to supervisor.

· Keep supervisor informed of maintenance problems.

· Provide effective and courteous service to residents, guests and coworkers.

· Conduct work tasks safely in compliance with safety rules.

· Inspect units during monthly pest control; notes the condition of the unit.

· Perform and keep record of all fire and life safety, and operational equipment preventive maintenance.

· Establish and follow building preventive maintenance schedule.

· Respond to building emergencies on after hour’s on-call schedule.

· Other duties as assigned.

REQUIRED SKILLS

Knowledge and Skills:

· Ability, willingness and sensitivity to work with a diverse, low-income population.

· Maturity, honesty, dependability, initiative and follow-through.

· Ability to read and communicate in English sufficiently to follow directions and communicate with supervisor, coworkers and residents.

· Ability and willingness to work tactfully under pressure; cope with stress.

· Problem-solving ability.

Physical Requirements:

· Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.

· Ability to use a variety of hand and power tools necessary to perform mechanical, carpentry, electrical, plumbing and other building repairs and maintenance work.

· Ability to operate a variety of equipment including mechanic tools, carpenter tools, electrical tools, plumbing tools, shovels, rakes, etc.

· Ability to move objects, occasionally requiring exertion of considerable force.

· Ability to differentiate shades of color in performing electrical maintenance, painting and other work.

· Ability to coordinate eyes, hands and fingers in performing maintenance tasks.

· Ability to drive motor vehicles, including trucks.

· Visual acuity necessary to inspect buildings and review work orders.

· Hearing acuity sufficient to use telephone and communicate with residents and staff.

Mathematical Ability:

· Ability to add, subtract, multiply, divide.

Judgment and Reasoning Ability:

· Ability to judge situations where supervisor's involvement is needed.

· Ability to apply common sense understanding to semi-repetitive tasks.

Language and Communication Ability:

· Ability to comprehend and correctly use maintenance logs, work orders, time sheets, etc.

· Ability to comprehend resident handbook and employee manuals.

· Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.

· Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.

Environmental Adaptability:

· Ability to work in an office environment and in and outside a variety of residential buildings.

· Ability to work under hot and cold conditions.

· Ability to work under conditions of moderate noise.

MINIMUM QUALIFICATIONS

· Six months of consecutive experience in residential housing maintenance/property management.

· One year of supervisory experience.

· Two years of experience in the building trades plumbing, electrical, carpentry or appliance repair.)

· Excellent interpersonal skills, ability to work on a team.

· Capacity to work with a culturally diverse, low-income population.

· Ability to work independently and to follow instructions with minimal supervision.

· Ability to operate hand and power tools.

· Ability to lift 75 pounds and climb ladders.

· Ability to order supplies and maintain workable inventories.

PREFERRED QUALIFICATIONS

· Excellent plumbing, electrical carpentry and painting skills.

· Knowledge of Cal/OSHA safety/code requirements.

· Certification of high rise and fire safety training.

· HVAC certification.

· Knowledge of lead paint/asbestos abatement training/certification.

· Valid California drivers’ license and a motor vehicle report that matches TNDC’s insurer’s minimum guidelines.

  Position Overview   

The Development Manager leads aspects of fundraising related to annual appeals and online giving as well as prepares the digital communications and oversight of collateral production. Hamilton Families raises more than $9,000,000 annually through grants, individual donations, events, and corporate contributions. In addition, we receive more than $500,000 each year in donated time, materials and services. Hamilton Families’ mission is to vision to end family homelessness in the San Francisco Bay Area. This is an excellent opportunity for a development professional interested in working on an important issue in our community with an engaged board of directors and an outstanding, committed staff.    

This person will report directly to our Chief Development Officer and collaborate directly with both the development team and program staff to lead our annual fund and steward our donors up to $1K giving levels. They will be a critical thought partner as we prepare to expand our work. This is an excellent opportunity for a communications professional who believes that every child deserves a safe place to sleep at night and wants to use their skills to ensure that possibility within our community.    

Primary Duties and Responsibilities    

· Work with the development team to support the implementation of the annual fundraising plan. 

· Cultivate, steward and manage donor relationships at giving levels up to $1K. 

· Serve as a key partner in research and stewardship of such donors. 

· Oversee the production and distribution of fundraising materials such as appeal letters and brochures. 

· Prepare and send correspondence including solicitations and thank you letters. 

· Manage vendor relationships such as print houses and graphic designers. 

· Cultivate individual from volunteer and in-kind donor base. 

· Help prepare communications with donors, volunteers and staff through a regular schedule of online newsletters and correspondence regarding special events, drives, etc.  

· Support and attend fundraising events. 

· Attend regularly-scheduled Development Committee meetings. 

· Other tasks as assigned.   

Qualifications, Skills and Abilities   

· Bachelor’s degree from an accredited college or university OR four years of experience in a related position. 

· Knowledge of Bay Area philanthropic landscape. 

· Experience working on fundraising in the nonprofit social service sector preferred. 

· A team player with integrity and follow-through. 

· Strong interpersonal skills and oral presentation skills. 

· Demonstrated ability to manage and/or interact with all levels of stakeholders. 

· Meticulous attention to detail and an aesthetic eye in reviewing fundraising materials. 

· Proficient in Microsoft Office (Word, Power Point, Outlook, Excel, etc.). 

· Proficiency with donor database software such as Raiser’s Edge is preferred. 

· Criminal background check and fingerprint imaging required post offer.     

Compensation and Benefits 

Hamilton Families offers a competitive wage and benefits package that includes employer-paid major medical and dental coverage, life and disability insurance, an employer-contributed retirement plan, and generous paid vacation, sick and holiday leave.   

Application Procedure  

· Click the "Apply" button below to submit an application through our Career Center. 

· Please attach your résumé and a brief letter of interest. 

· No faxes or phone calls.                        

· Hamilton Families is an Equal Opportunity Employer.   

Social Worker II- Soma Family Apartments

SUMMARY

Under the general direction of the Social Worker/Site Coordinator, the Social Worker II is responsible for assisting tenants with housing stabilization and retention by providing outreach, advocacy, information, and referrals to existing off-site providers.

ESSENTIAL DUTIES

The following position requires a work schedule of (2-nights per week 10:30am-7:00pm & 3- nights per week 8:30am-5:00pm)

• Deliver culturally inclusive support service programs for tenants.


• Manage a caseload of individuals.


• Assertively and regularly, outreach to all assigned tenants, including home visits.


• Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.


• Complete comprehensive Intakes and Needs Assessments with assigned tenants.


• In partnership with each assigned tenant, establish an Individualized/Family Oriented Service Plans that outline tenant/family driven goals.


• Provide assigned tenants with trauma informed case-management and supportive counseling.


• Provide housing stabilization, retention and eviction prevention services.


• Provide Crisis Intervention and conflict resolution.


• Provide tenants with family focused information and referrals to off-site service providers in the community.


• Provide referrals and linkages to off-site Out of School Time programs.


• Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community based resources.


• Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care.


• Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, Family large and small group social events, holiday celebrations, skill building workshops, and informational workshops.


• Interdepartmental collaboration with Property Management regarding housing retention and eviction prevention.


• Provide permitted follow-up information to Property Management staff as needed.


• Serve as liaison/advocate for tenants with Property Management and off-site service providers.


• Attend all weekly meetings with assigned Property Management staff.


• Attend all on-site Property Management facilitated Tenant Meetings.


• Attend monthly off-site community meetings as assigned.


• Attend all other regularly scheduled meetings.


• Develop new resources and relationships with outside service providers.


• Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services.


• Assist families with reunification & family sustainability.


• Comply with all HIPAA and PHI policies and procedures.


• Maintain accurate and up-to-date documentation of all tenant services using TNDC’s CIRCE electronic database.


• Carry and respond promptly to cell phone during business hours.


• Other duties as assigned.

REQUIRED SKILLS

• Bi-lingual: Cantonese.


• Knowledge of and sensitivity to issues of homelessness.


• Knowledge of Trauma Informed Care approaches


• Excellent knowledge of substance abuse and mental health issues.


• Excellent crisis intervention skills.


• Demonstrate a willingness and ability to practice principles of cultural humility


• Demonstrated capacity to work with culturally diverse, low-income populations.


• Strong analytical skills.


• Ability to handle a variety of tasks simultaneously.


• Initiative and creativity.


• Computer proficiency: Microsoft Word.


• Ability to maintain strict confidentiality.


• Strong leadership skills.


• Attention to detail.


• Ability to work as a member of a multi-disciplinary service team.


• Excellent benefit advocacy skills.


• Demonstrated ability to work as a team.


• Excellent problem solving skills.


• Strong communication skills.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Social Work or a related field.


• Two years of experience working with very low-income people in a social service setting.


• Two years of experience working with families


• Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.


• Demonstrated knowledge and understanding of issues related to aging in place.


• Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.

PREFERRED QUALIFICATIONS

• Experience working within a Harm Reduction Model.


• Experience working in a Permanent Supportive Housing setting.


• Experience providing housing stabilization, housing retention, and eviction prevention services.

  Program and Position Overview   

Hamilton Families Transitional Housing in the North of Panhandle neighborhood houses and supports 20 families at high risk for chronic homelessness for up to 18 months. Families receive intensive social services to identify and address factors contributing to their homelessness to enable them to return to stable, independent housing and economic self-sufficiency. The program provides case management, employment readiness activities, job retention support, intensive housing search support and substance abuse recovery support.     

The Children's Services Associate is responsible for planning, organizing, and leading a wide variety of activities for children ranging in age from infancy to teens.     

Primary Duties and Responsibilities    

· Supervise children’s activities including playtime, snacks, tutoring, arts and crafts and field trips. 

· Set up and clean up after children’s program activities, and maintain high safety and cleanliness standards in program. 

· Work with Coordinator to develop and facilitate children’s and volunteer events and activities. 

· Assist the Coordinator in outreach to potential new volunteers. 

· Assist the Coordinator in contacting volunteers and maintaining communication with volunteers regarding Volunteer Program needs. 

· Consistently evaluate children’s program activities and provide feedback to the Coordinator. 

· Observe children’s program volunteers and assist the Coordinator in evaluating their performance. 

· Maintain communication with families regarding opportunities for children within the program and within the community. 

· Model and facilitate appropriate behavior for participants and staff, respond to participant requests in a professional and courteous manner, and observe and adhere to participant confidentiality standards.  

· Respond appropriately to emergencies, including contacting appropriate staff and supervisor(s), interacting with police, fire and medical personnel as needed.  

· Actively participate in staff development and staff training as required. 

· Participate in coordinating and overseeing the afterschool program, including providing transportation, leading activities and homework help, and supporting children academically, socially and emotionally. 

·  Participate in weekly case review and other meetings.  

· Assist in coordinating partnerships and on site programming.  

· Capture participants data on salesforce.      

Qualifications, Skills and Abilities 

· High school diploma or GED required; Bachelor’s degree preferred, with a concentration in education, child development, social services, or a related field. 

· 12 core semester units in early childhood education / development or must meet alternate California Community Care Licensing requirements for School Age Teachers.  More info available here:  www.ccld.ca.govOpens a New Window.. 

· Prior experience with children and/or families in an afterschool, classroom or preschool setting preferred. 

· 6 months experience in any of the following: 

o Licensed childcare 

o Teacher assistance in Elementary/Middle school 

o Paid or volunteer work in school guidance or counseling programs 

o Paid or volunteer work in Physical Ed or youth development   

o Paid or volunteer work experience in human services 

· TB (Tuberculosis) clearance, and fingerprint imaging (Criminal Background Clearance and Child Abuse Index Clearance) required post offer. 

· Driving License & DMV Report required 

· Sensitivity to the needs of homeless families; able and willing to work with diverse staff and clients. 

· Excellent written and verbal communication skills. 

· Proficient in Microsoft Office applications including Word, Excel, and Outlook, etc. 

· CPR and First Aid certification required within first 6 months of hire. 

· Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day. 

Compensation and Benefits   

Hamilton Families offers a competitive wage and benefits package that includes employer-paid major medical and dental coverage, life and disability insurance, an employer-contributed retirement plan, and generous paid vacation, sick, and holiday leave.      

Application Procedure   

· Click the "Apply" button below to submit an application through Hamilton Families’ ADP Career Center. 

· Attach your résumé, brief letter of interest and (official or unofficial) transcript.  

· No faxes or phone calls.   

· Hamilton Families is an Equal Opportunity Employer.     

Do you want to make a difference in your community? Do you want to have a direct impact on those in need?

SUMMARY

Under the supervision of the General Manager or Senior General Manager, the Maintenance III is responsible for responding to daily maintenance requirements and overall upkeep of TNDC buildings and facilities and staff supervision.

ESSENTIAL DUTIES

Directly hire, supervise and manage maintenance and custodial staff including preparation of employee evaluations and recommendations for discipline or promotions.

Respond to daily work orders and maintenance requests including:

• Plumbing: Replace faucets, Snake drains (sink and tubs), Install toilet valves


• Carpentry: Hang windows and doors, Repair hinges, Repair/replace door and window locks


• Electrical: Door buzzer repairs, Low voltage electrical repairs


• Paint and patch walls.


• Sheetrock repairs.


• Report unusual occurrences or suspicious activities to supervisor.


• Keep supervisor informed of maintenance problems.


• Provide effective and courteous service to residents, guests and coworkers.


• Conduct work tasks safely in compliance with safety rules.


• Inspect units during monthly pest control; notes the condition of the unit.


• Perform and keep record of all fire and life safety, and operational equipment preventive maintenance.


• Establish and follow building preventive maintenance schedule.


• Respond to building emergencies on after hour’s on-call schedule.


• Other duties as assigned.

REQUIRED SKILLS

Knowledge and Skills:

• Ability, willingness and sensitivity to work with a diverse, low-income population.


• Maturity, honesty, dependability, initiative and follow-through.


• Ability to read and communicate in English sufficiently to follow directions and communicate with supervisor, coworkers and residents.


• Ability and willingness to work tactfully under pressure; cope with stress.


• Problem-solving ability.

Physical Requirements:

• Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.


• Ability to use a variety of hand and power tools necessary to perform mechanical, carpentry, electrical, plumbing and other building repairs and maintenance work.


• Ability to operate a variety of equipment including mechanic tools, carpenter tools, electrical tools, plumbing tools, shovels, rakes, etc.


• Ability to move objects, occasionally requiring exertion of considerable force.


• Ability to differentiate shades of color in performing electrical maintenance, painting and other work.


• Ability to coordinate eyes, hands and fingers in performing maintenance tasks.


• Ability to drive motor vehicles, including trucks.


• Visual acuity necessary to inspect buildings and review work orders.


• Hearing acuity sufficient to use telephone and communicate with residents and staff.

Mathematical Ability:

• Ability to add, subtract, multiply, divide.

Judgment and Reasoning Ability:

• Ability to judge situations where supervisor's involvement is needed.


• Ability to apply common sense understanding to semi-repetitive tasks.

Language and Communication Ability:

• Ability to comprehend and correctly use maintenance logs, work orders, time sheets, etc.


• Ability to comprehend resident handbook and employee manuals.


• Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.


• Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings.


• Ability to work under hot and cold conditions.


• Ability to work under conditions of moderate noise.

MINIMUM QUALIFICATIONS

• Six months of consecutive experience in residential housing maintenance/property management.


• One year of supervisory experience.


• Two years of experience in the building trades plumbing, electrical, carpentry or appliance repair.)


• Excellent interpersonal skills, ability to work on a team.


• Capacity to work with a culturally diverse, low-income population.


• Ability to work independently and to follow instructions with minimal supervision.


• Ability to operate hand and power tools.


• Ability to lift 75 pounds and climb ladders.


• Ability to order supplies and maintain workable inventories.

PREFERRED QUALIFICATIONS

• Excellent plumbing, electrical carpentry and painting skills.


• Knowledge of Cal/OSHA safety/code requirements.


• Certification of high rise and fire safety training.


• HVAC certification.


• Knowledge of lead paint/asbestos abatement training/certification.


• Valid California drivers’ license and a motor vehicle report that matches TNDC’s insurer’s minimum guidelines.

Under the direct supervision of the Human Resources Operations Manager, the Human Resources Coordinator supports human resources functions within the organization, including performing various duties in the areas of employee recruitment, hiring, coordinating onboarding of new employees, HRIS management and other projects as assigned.

• Provide administrative support to HR team


• Assemble new hire materials for new hire orientation; collect new hire paperwork (tax forms, I-9 documentation, etc); enter new hire data into ADP Workforce Now; create new hire personnel files; file all new hire paperwork accordingly


• Enter data and update personal contact information, emergency contact information, training and certifications, etc. in ADP as needed


• Maintain active personnel files, ensuring accurate filing of documents; archived closed personnel files; perform bi-annual audits of active employee personnel files to ensure all materials and documents are included


• Provide assistance to Managers as needed with password resets, time entries, accrual balance inquiries, etc.


• Provide assistance to the Talent Acquisition Specialist to include updating applicant tracking system (Cornerstone OnDemand), phone screening candidates, conducting reference checks and scheduling on-site or Skype interviews.


• Ensure compliance with Federal and State required notices and San Francisco Ordinances; order and distribute posting notices


• Generate and provide monthly birthday reports and service recognition awards report for monthly all-staff luncheons and monthly newsletter


• Provide general assistance to companywide employees with HR inquiries


• Process all general check requests in Yardi for HR vendors and reconcile monthly HR credit card statements and submit to accounting in a timely manner


• Submit requests for background investigations and monitor the results to completion; consult with Human Resources team and Hiring Manager as needed


• Create and process new and existing employees identification badges


• Respond to employment verification requests and manage all wage garnishment requests and processes from EDD and other State Agencies


• Submit requests for motor vehicles report and maintain TNDC’s approved driver’s list


• Working knowledge of Human Resources law, compliance with wage and hour regulations and San Francisco Ordinances


• Working knowledge of Human Resources systems


• Demonstrated proficiency in Word, Excel and Outlook


• Ability to work in a high-volume fast paced department


• Demonstrated solid quantitative and analytical skills


• Demonstrated attention to detail


• Demonstrated ability to maintain strict confidentiality and exercise discretion in Human Resources issues


• Demonstrated ability to be patient when dealing with employees and personnel matters


• Able and willing to work well in a diverse environment


• 2 years of applicable experience in the Human Resources field


• 1 year minimum recruiting and staffing experience


• Experience with HRIS, preferably ADP Workforce Now


• Bachelor's Degree in business, organizational development, management, communications or related fields


• Ability to communicate fluently in a language other than English


• Working knowledge of applicable law regarding FMLA, PDL, Worker’s Compensation, CFRA, Disability, etc.


• PHR or SPHR Certification desirable

Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.

Established in 1981, TNDC has grown to employ more than 300 staff, to develop, own, manage and provide supportive services in 33 properties that offer deeply affordable housing for nearly 3,000 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are: Integrity, Excellence, Diversity, Collaboration and Equity

SUMMARY

Under the general direction of the Social Worker/Site Coordinator, the Social Worker II is responsible for assisting tenants with housing stabilization and retention by providing outreach, advocacy, information, and referrals to existing off-site providers.

ESSENTIAL DUTIES

· Assertively and regularly outreach to all assigned tenants.

· Identify tenants in need of services and maintain awareness of tenant's overall health status; including but not limited to specific medical, mental health, and substance use needs.

· Complete comprehensive Intakes and Assessments with assigned tenants.

· In partnership with each assigned tenant, establish an Individualized Service Plan that outlines tenant driven goals.

· Actively follow-up with all Individualized Service Plans to assist tenants to achieve their self-identified goals.

· Provide assigned tenants with case-management and supportive counseling services.

· Provide housing stabilization, retention and eviction prevention services.

· Provide tenants with information and referrals to off-site service providers in the community.

· Actively follow-up with all referrals to ensure tenants are linked to referral service providers.

· Provide crisis intervention, conflict resolution.

· Provide up to 30-days of after-care to assigned tenants who move-out.

· Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, large and small group social events, holiday celebrations, skill building workshops, and informational workshops.

· Serve as liaison/advocate for tenants with Property Management and off-site service providers.

· Attend all weekly meetings with assigned Property Management staff.

· Provide permitted follow-up information to Property Management staff as needed.

· Attend all regularly scheduled meetings.

· Attend all on-site Property Management facilitated Tenant Meetings.

· Develop new resources and relationships with outside service providers.

· Attend monthly off-site community meetings as assigned.

· Comply with all protective services reporting procedures.

· Maintain accurate and up-to-date records and files on all tenants receiving services.

· Compile monthly statistics and enter all service information into a database regularly.

· Other duties as assigned.

REQUIRED SKILLS

· Knowledge of and sensitivity to issues of homelessness.

· Ability to handle a variety of tasks simultaneously.

· Computer proficiency: Microsoft Word.

· Excellent crisis intervention skills.

· Initiative and creativity.

· Excellent organizational and time management skills.

· Demonstrated capacity to work with a culturally diverse, low income population.

· Ability and willingness to maintain confidentiality.

· Attention to detail.

MINIMUM QUALIFICATIONS

· Bachelor’s Degree in Social Work or related field.

· Two years of experience providing direct services to very low-income populations in urban settings.

· Two years of experience providing direct services to individuals with substance use and mental health issues and/or individuals with co-occurring disorders.

· Two years of experience linking individuals to agencies to meet their medical, mental health and other service needs.

· One year of experience providing services to Seniors and/or Adults.

PREFERRED QUALIFICATIONS

· Bi-lingual Spanish/English or Cantonese/English

· Experience working within a Harm Reduction Model.

· Experience working in a Permanent Supportive Housing setting.

· Experience providing housing stabilization, housing retention, and eviction prevention services.

We are looking for qualified and experienced body techs.

Full time employment. Competitive wages and great benefits:

- paid time off

- paid holidays

- health insurance (which includes prescription discounts) premiums paid 100% for employees after 60-day waiting period and 50% for dependents as eligible

- Cafeteria plan that includes Flexible Medical Spending and Dependent Care.

- Commuter benefits

- 401k retirement plan

Great opportunity for growth and advancement to be a journeyman; we will send you to any ICAR classes needed as well as ASE and manufacturer's certifications. We supply you with work uniforms and also offer assistance with tool purchases.

To apply:

- Complete your application on our website at www.lofrano.com (click on Employment). Any privacy information entered on application cannot be viewed by us until such time as a job offer has been accepted.

- Or you can fax your resume to 415 865-8421

- or come by 3355 17th Street, San Francisco - Monday through Friday 7:30 a.m.-4 p.m.

We speak English, Spanish, Chinese and Vietnamese and our company is an old, well-established organization with multiple locations

Must possess a current and valid California Driver's License with a clean DMV driving record. We background and drug screen all candidates to whom we offer a job which has been accepted.

Completar la aplicación en nuestro sitio web en www.lofrano.com (haga clic en el Empleo). Cualquier información privada en la aplicación no puede ser vista por nosotros hasta el momento en que una oferta de trabajo ha sido aceptada.

O bien, puede enviar su aplicación por fax al 415-865-8421

O también, puede aplicar en persona en 3355 17th St., San Francisco, CA 94110, de lunes - viernes 7:30 am - 4:00 pm.

在3355第17街，旧金山，加利福尼亚州94110，周一 - 周五，上午8点 - 下午4:00。

Áp dụng trực tiếp tại 3355 17th St., San Francisco, CA 94110, thứ Hai - thứ Sáu, 7:30 a.m-04:00 p.m. 

SUMMARY

Under the general direction of the Support Services Manager, the Social Worker/Site Supervisor is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy,

information, and referrals to existing off-site providers. The Social Worker/Site Supervisor is also responsible for the supervision of off-site and on site Social Workers.

ESSENTIAL DUTIES

· Provide culturally inclusive support service programs for assigned tenants.

· Provide supervision to on-site and/or off-site Social Work staff.

· Hire, orient and train new supervisees.

· Manage a caseload of assigned tenants.

· Assertively and regularly outreach to all assigned tenants, including home visits.

· Identify tenants in need of services and maintain awareness of tenant’s overall health status, including but not limited to specific medical, mental health, and substance use needs.

· Complete comprehensive intakes and needs assessments with assigned tenants.

· Assist assigned tenants to identify their goals and establish individualized service plans towards their goals.

· Promote tenants’ long-term independent living by addressing needs related to aging in place.

· Provide assigned tenants with culturally appropriate case management and supportive counseling.

· Provide housing stabilization, retention, and eviction prevention services.

· Collaborate with Property Management regarding tenants’ housing stabilization, retention, and eviction prevention.

· Assist assigned tenants with crisis intervention and conflict resolution.

· Provide tenants with information and referrals to off-site service providers.

· Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care.

· Organize and facilitate community activities including but not limited to: produce drops, cultural celebrations, holiday celebrations, and informational workshops.

· Collaborate with Property Management and Health & Wellness Coordinators in community events.

· Serve as liaison/advocate for tenants with Property Management and off-site service providers.

· Attend weekly meetings with assigned Property Management staff.

· Attend on-site monthly Tenant Meetings facilitated by Property Management.

· Attend off-site community meetings as assigned.

· Attend all other regularly scheduled meetings.

· Develop new resources and relationships with outside service providers.

· Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services.

· Complete semi-annual HUD service reports and assist staff with the reports.

· Maintain accurate and up-to-date service documentation, including those in CIRCE electronic database as well as hard-copy tenant files.

· Carry a work cell phone and respond promptly to phone calls. Provide 24/7 emergency response by phone in the event of big emergencies.

· Other duties as assigned

REQUIRED SKILLS

· Knowledge of and sensitivity to issues of homelessness

· Knowledge of physical and mental health in older adults

· Knowledge of Trauma-Informed Care approaches

· Knowledge of substance abuse and mental health issues

· Strong crisis intervention skills

· Willingness and ability to practice the principles of cultural humility

· Capacity to work with culturally diverse, low-income populations

· Strong analytical skills

· Ability to handle a variety of tasks simultaneously

· Initiative and creativity

· Computer proficiency: Microsoft Word, Excel, Outlook, etc.

· Ability to maintain strict confidentiality

· Strong leadership skills

· Attention to details

· Ability to work as a member of a multi-disciplinary service team

· Strong advocacy skills

· Strong problem-solving skills

· Strong communication skills

MINIMUM QUALIFICATIONS

· Bi-lingual: Cantonese and English; Ability to speak, read, and write/type Chinese

· Master’s Degree in Social Work or a related field

· Two years of experience working with very low-income people in a social service setting

· Two years of experience working with seniors

· One year of experience providing supervision to staff

· Knowledge of issues related to aging in place

· Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area

PREFERRED QUALIFICATIONS

· Experience in working within a Harm Reduction Model

· Experience in working in a Permanent Supportive Housing setting

· Experience in providing housing stabilization, housing retention, and eviction prevention services

Social Worker II - Eddy & Taylor

Under the general direction of the Social Worker/Site Supervisor the Social Worker is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy, information, and referrals to existing off-site providers.

ESSENTIAL DUTIES

· Deliver culturally inclusive support service programs for tenants.

· Manage a caseload of individuals.

· Assertively and regularly outreach to all assigned tenants, including home visits.

· Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.

· Complete comprehensive Intakes and Needs Assessments with assigned tenants.

· In partnership with each assigned tenant, establish an Individualized/Family Oriented Service Plans that outline tenant/family driven goals.

· Provide assigned tenants with trauma informed case-management and supportive counseling.

· Provide housing stabilization, retention and eviction prevention services.

· Provide Crisis Intervention and conflict resolution

· Provide tenants with family focused information and referrals to off-site service providers in the community

· Provide referrals and linkages to off-site Out of School Time programs

· Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community based resources

· Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care

· Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, Family large and small group social events, holiday celebrations, skill building workshops, and informational workshops.

· Interdepartmental collaboration with Property Management regarding housing retention and eviction prevention

· Provide permitted follow-up information to Property Management staff as needed.

· Serve as liaison/advocate for tenants with Property Management and off-site service providers.

· Attend all weekly meetings with assigned Property Management staff.

· Attend all on-site Property Management facilitated Tenant Meetings.

· Attend monthly off-site community meetings as assigned.

· Attend all other regularly scheduled meetings

· Develop new resources and relationships with outside service providers.

· Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services

· Assist families with reunification & family sustainability

· Comply with all HIPAA and PHI policies and procedures

· Maintain accurate and up-to-date document of all tenant services using TNDC’s CIRCE electronic database

· Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System

· Participate in processing all intakes for targeted LOSP and S+C referrals through San Francisco’s Coordinated Entry System and in partnership with TNDC’s Property Management

· Carry and respond promptly to cell phone during business hours

· Other duties as assigned.

REQUIRED SKILLS

· Knowledge of and sensitivity to issues of homelessness.

· Knowledge of Trauma Informed Care approaches

· Excellent knowledge of substance abuse and mental health issues.

· Excellent crisis intervention skills.

· Demonstrate a willingness and ability to practice principles of cultural humility

· Demonstrated capacity to work with culturally diverse, low-income populations.

· Strong analytical skills.

· Ability to handle a variety of tasks simultaneously.

· Initiative and creativity.

· Computer proficiency: Microsoft Word.

· Ability to maintain strict confidentiality.

· Strong leadership skills.

· Attention to detail.

· Ability to work as a member of a multi-disciplinary service team.

· Excellent benefit advocacy skills.

· Demonstrated ability to work as a team.

· Excellent problem solving skills.

· Strong communication skills.

MINIMUM QUALIFICATIONS

· Bachelor’s Degree in Social Work or a related field.

· Two years of experience working with very low-income people in a social service setting.

· Two years of experience working with families

· Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.

· Demonstrated knowledge and understanding of issues related to aging in place.

· Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.

PREFERRED QUALIFICATIONS

· Bi-lingual: Spanish/English or Cantonese/English or Tagalog/English

· Experience working within a Harm Reduction Model.

· Experience working in a Permanent Supportive Housing setting.

· Experience providing housing stabilization, housing retention, and eviction prevention services.

We are a family-owned and operated Auto Body Repair business, now in our 45th year and so proud to say that. We put our hearts into satisfying customers and treat them with respect--the way we would want to be treated if we were in their shoes.

An immediate and full time position is now available to someone with a good attitude and attendance record, values honesty and has integrity. Full-time position in San Francisco: Production Coordinator Assistant. Opportunities for advancement. Experience in an Auto Body Repair environment preferred.

We care about our people so we employ a coach to help them develop even further both personally and professionally. After a New Hire Period, excellent benefits are offered. Wages are competitive, health insurance premiums paid 100% for employees, cafeteria plan including unreimbursed medical, commuter benefits and dependent care, Paid Time Off and Paid Holidays. After one year of continuous employment, we will pay certain percentage towards medical insurance for dependents and there is a Company matching 401k plan.

Only applications submitted through our website at www.lofrano.com (click on Employment) will be reviewed. Any privacy information entered on application cannot be viewed by employer until such time as a job offer has been accepted.

Must possess a current and valid California Driver's License with a provable clean DMV driving record. We background and drug screen all candidates to whom we offer a job which has been accepted.

Hope to hear from you! 

Do you want to make a difference in your community? Do you want to have a direct impact on those in need?

SUMMARY

Under the supervision of the General Manager or Senior General Manager, the Maintenance III is responsible for responding to daily maintenance requirements and overall upkeep of TNDC buildings and facilities and staff supervision.

ESSENTIAL DUTIES

• Directly hire, supervise and manage maintenance and custodial staff including preparation of employee evaluations and recommendations for discipline or promotions.


• Respond to daily work orders and maintenance requests including:


• Plumbing: Replace faucets, Snake drains (sink and tubs), Install toilet valves


• Carpentry: Hang windows and doors, Repair hinges, Repair/replace door and window locks


• Electrical: Door buzzer repairs, Low voltage electrical repairs


• Paint and patch walls.


• Sheetrock repairs.


• Report unusual occurrences or suspicious activities to supervisor.


• Keep supervisor informed of maintenance problems.


• Provide effective and courteous service to residents, guests and coworkers.


• Conduct work tasks safely in compliance with safety rules.


• Inspect units during monthly pest control; notes the condition of the unit.


• Perform and keep record of all fire and life safety, and operational equipment preventive maintenance.


• Establish and follow building preventive maintenance schedule.


• Respond to building emergencies on after hour’s on-call schedule.


• Other duties as assigned.

REQUIRED SKILLS

Knowledge and Skills:

• Ability, willingness and sensitivity to work with a diverse, low-income population.


• Maturity, honesty, dependability, initiative and follow-through.


• Ability to read and communicate in English sufficiently to follow directions and communicate with supervisor, coworkers and residents.


• Ability and willingness to work tactfully under pressure; cope with stress.


• Problem-solving ability.

Physical Requirements:

• Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.


• Ability to use a variety of hand and power tools necessary to perform mechanical, carpentry, electrical, plumbing and other building repairs and maintenance work.


• Ability to operate a variety of equipment including mechanic tools, carpenter tools, electrical tools, plumbing tools, shovels, rakes, etc.


• Ability to move objects, occasionally requiring exertion of considerable force.


• Ability to differentiate shades of color in performing electrical maintenance, painting and other work.


• Ability to coordinate eyes, hands and fingers in performing maintenance tasks.


• Ability to drive motor vehicles, including trucks.


• Visual acuity necessary to inspect buildings and review work orders.


• Hearing acuity sufficient to use telephone and communicate with residents and staff.

Mathematical Ability:

• Ability to add, subtract, multiply, divide.

Judgment and Reasoning Ability:

• Ability to judge situations where supervisor's involvement is needed.


• Ability to apply common sense understanding to semi-repetitive tasks.

Language and Communication Ability:

• Ability to comprehend and correctly use maintenance logs, work orders, time sheets, etc.


• Ability to comprehend resident handbook and employee manuals.


• Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.


• Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings.


• Ability to work under hot and cold conditions.


• Ability to work under conditions of moderate noise.

MINIMUM QUALIFICATIONS

• Six months of consecutive experience in residential housing maintenance/property management.


• One year of supervisory experience.


• Two years of experience in the building trades plumbing, electrical, carpentry or appliance repair.)


• Excellent interpersonal skills, ability to work on a team.


• Capacity to work with a culturally diverse, low-income population.


• Ability to work independently and to follow instructions with minimal supervision.


• Ability to operate hand and power tools.


• Ability to lift 75 pounds and climb ladders.


• Ability to order supplies and maintain workable inventories.

PREFERRED QUALIFICATIONS

• Excellent plumbing, electrical carpentry and painting skills.


• Knowledge of Cal/OSHA safety/code requirements.


• Certification of high rise and fire safety training.


• HVAC certification.


• Knowledge of lead paint/asbestos abatement training/certification.


• Valid California drivers’ license and a motor vehicle report that matches TNDC’s insurer’s minimum guidelines.

We are looking for an auto body car wash/detail attendant and will train as needed. Full time employment with potential for flexible hours scheduling.

Must possess a current and valid California Driver's License with a clean DMV driving record.

Benefits:

• health insurance (which includes prescription discounts) premiums paid 100% for employees after 60-day waiting period and 50% for dependents as eligible 


• Paid Time Off: sick leave and vacation/personal.  


• Paid Holidays  


• Commuter benefits and 50% paid parking where lots are available nearby 


• Cafeteria plan also includes flexible medical spending and dependent care 


• 401k retirement plan    


• Great opportunity for growth and advancement to become an auto body technician or an auto body refinish tech.  We train in-house, but we also will pay for and send you to any ICAR classes needed, as well as ASE and vehicle manufacturers' certifications.    

We supply and pay 100% for work uniforms for you and also offer assistance with tool purchases.  We'll also deposit your paycheck into your checking/savings accounts--no charge to you.

To apply:

- Complete your application on our website at www.lofrano.com (click on Employment). Any privacy information entered on application cannot be viewed by us until such time as a job offer has been accepted.

- Or you can fax your resume to 415 865-8421

- Or come by 3355 17th Street, San Francisco - Monday through Friday 7:30 a.m.-4:00 p.m.

 

We speak English, Spanish, Mandarin, Cantonese, and Vietnamese. Our company is a well-established organization with multiple locations (two of the shops are located right near BART) in San Francisco and San Rafael.

 

We background and drug screen all candidates to whom we offer a job which has been accepted.

 

Completar la aplicación en nuestro sitio web en www.lofrano.com (haga clic en el Empleo). Cualquier información privada en la aplicación no puede ser vista por nosotros hasta el momento en que una oferta de trabajo ha sido aceptada.

O bien, puede enviar su aplicación por fax al 415-865-8421

O también, puede aplicar en persona en 3355 17th St., San Francisco, CA 94110, de lunes - viernes 7:30 am - 4:00 pm.

 

在3355第17街，旧金山，加利福尼亚州94110，周一 - 周五，上午8点 - 下午4:00。

 

Áp dụng trực tiếp tại 3355 17th St., San Francisco, CA 94110, thứ Hai - thứ Sáu, 8:00 a.m-4:00 p.m.   

Under the general direction of the Social Work Unit Manager, the Social Worker/Site Supervisor is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy,

information, and referrals to existing off-site providers. The Social Worker/Site Supervisor is also responsible for the supervision of off-site

Social Workers.

ESSENTIAL DUTIES

• Coordinate a service delivery program for tenants.


• Provide supervision to on and off-site Social Work Staff.


• Hire, orient and train new supervisees.


• Manage a caseload of individuals.


• Assertively and regularly outreach to all assigned tenants.


• Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.


• Complete comprehensive Intakes and Assessments with assigned tenants.


• In partnership with each assigned tenant, establish an Individualized Service Plan that outlines tenant driven goals.


• Actively follow-up with all Individualized Service Plans to assist tenants to achieve their self-identified goals.


• Provide assigned tenants with case-management and supportive counseling services.


• Provide housing stabilization, retention and eviction prevention services.


• Provide tenants with information and referrals to off-site service providers in the community.


• Actively follow-up with all referrals to ensure tenants are linked to referral service providers.


• Provide crisis intervention, conflict resolution.


• Provide up to 30-days of after-care to assigned tenants who move-out.


• Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, large and small group social events, holiday celebrations, skill building workshops, and informational workshops.


• Serve as liaison/advocate for tenants with Property Management and off-site service providers.


• Attend all weekly meetings with assigned Property Management staff.


• Provide permitted follow-up information to Property Management staff as needed.


• Attend all regularly scheduled meetings.


• Attend all on-site Property Management facilitated Tenant Meetings.


• Develop new resources and relationships with outside service providers.


• Attend monthly off-site community meetings as assigned.


• Comply with all protective services reporting procedures.


• Maintain accurate and up-to-date records and files on all tenants receiving services.


• Compile monthly statistics and enter all service information into a database regularly.


• Carry and respond promptly to cell phone calls daily and provide 24-hour, on-call support to buildings for one week at a time, on a rotating basis.


• Other duties as assigned.

REQUIRED SKILLS

• Knowledge of and sensitivity to issues of homelessness.


• Knowledge of Trauma Informed Care approaches


• Excellent knowledge of substance abuse and mental health issues.


• Excellent crisis intervention skills.


• Demonstrate a willingness and ability to practice principles of cultural humility


• Demonstrated capacity to work with culturally diverse, low-income populations.


• Strong analytical skills.


• Ability to handle a variety of tasks simultaneously.


• Initiative and creativity.


• Computer proficiency: Microsoft Word.


• Ability to maintain strict confidentiality.


• Strong leadership skills.


• Attention to detail.


• Ability to work as a member of a multi-disciplinary service team.


• Excellent benefit advocacy skills.


• Demonstrated ability to work as a team.


• Excellent problem solving skills.


• Strong communication skills.

MINIMUM QUALIFICATIONS

• Master’s Degree in Social Work or a related field.


• Two years of experience working with very low-income people in a social service setting.


• Two years of experience working with families


• One year of experience providing supervision to staff.


• Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.


• Demonstrated knowledge and understanding of issues related to aging in place.


• Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.

PREFERRED QUALIFICATIONS

• Bi-lingual: Spanish/English or Cantonese/English or Tagalog/English


• Experience working within a Harm Reduction Model.


• Experience working in a Permanent Supportive Housing setting.


• Experience providing housing stabilization, housing retention, and eviction prevention services.

Exceptional Clinical Massage Therapists

Compensation: Highly Competitive, Negotiable

We’re PSOAS Massage + Bodywork. And we’re looking for the highest-level specialists to join our clinical team.

You should apply if…

You want to work at the premier massage clinic in the city, a place that’s all about sports massage, A.R.T., N.K.T, and SFMA.

You’re not a fresh-out-of-school therapist, but a top clinician and teacher in your field.

You’re interested in sprains, strains, rehabilitation and maintenance – not just about relaxation.

You’re more interested in the puzzle than the answer and feel confident not knowing.

You know how to stretch every muscle in the body and believe there’s always more to learn.

You know that 50% of what makes a great therapist is attitude, and you appreciate feedback.

Because at Psoas…

We create personalized treatment programs like no other.

We listen deeply and are always looking to do better for our clients and team members.

We want our therapists to make a living wage and to find their work fair, fun and rewarding.

We are a busy place, where the highest-level clinicians find their schedules filled.

We provide continuous education for our clinical team on the latest techniques, and ongoing training to help our front desk staff match each client with the therapist that’s right for them.

We create professional development programs to further your skills, serve your clients more fully, and collaborate with highly-educated colleagues.

We want our clients to get the most possible benefit from this work. So we offer resources like our extensive video library -- https://www.youtube.com/user/psoasbodywork/videos –- a tool you can use to help clients stretch between sessions and optimize your bodywork.

Requirements:

1. 700 hours of base massage education


2. Over two years of professional experience


3. Minimum 30-50 hours of additional specialized CEU’s


4. CAMTC certificate

If this speaks to you and you are available for at least 4 shifts (4-5 sessions per shift, 1 mandatory weekend day); please respond with the following:

1. A Cover Letter (in the body of the email)


2. A Resume (as an attachment)


3. Employer References

Preview YouTube video Psoas Employment

Job Title: Case Manager Bilingual Preferred (Cantonese/English/Spanish)

Program: Mosaica Family Apartments

Location: San Francisco

Classification: Full Time Non-Exempt with Benefits

Reports to: Program Manager - Family Housing Services

Wage: $40,998 – 41,973 DOE, Education and Language Skills; 37.5 hour work week

Agency Overview: LSS of Northern California is a Non-Profit agency providing services in supportive housing and money management. LSS responds when people are vulnerable because of homelessness, mental illness, drug addiction or disaster. Providing support services and compassionate guidance, we help individuals and families to stabilize their lives and become self-sufficient

Program Description: The Mosaica Apartments is a large permanent supportive housing program for families and seniors located in the Mission District of San Francisco. The program serves primarily low income families dealing with issues such as chronic poverty, unemployment, access to education, immigration status, and domestic violence as well as serving formally homeless seniors. The services team is comprised of a full time Program Coordinator and two full time bi-lingual Case Managers supervised by the Family Housing Programs Manager. The team works together to ensure the families and seniors are provided with necessary resources to ensure individual and family resilience and housing stability.

Essential Duties and Responsibilities:

• Provide case management, home visit, and/or social service coordination for residents including crisis intervention, and client advocacy; maintain client documentation and required compliance records. Develop individual service plans in conjunction with the client, program and community resources.

• Observe client confidentiality & HIPAA protocols.

• Maintain program's standard of documentation of case management services; keep accurate records, files, correspondence & statistics in both written form and via data entry.

• Maintain a strength-based perspective.

• Treat others with respect and courtesy, striving for open and honest working relationships.

• Maintain high ethical standards when dealing with others.

• Demonstrate good judgment and common sense.

• Excellent communication, writing and analytic skills.

• Prepare reports and presentations of information as required. Serve as liaison/advocate with outside social and health agencies. Provide current information and referrals regarding services and community resources to residents and staff through case management, residents’ meetings and programs, and staff meetings

• Work in collaboration with other on-site staff to facilitate community relations, provide guidance and conflict resolution meetings when needed.

• Participate and attend meetings and trainings as assigned.

• Work with Program Coordinator to conduct activities and events for the residents of Mosaica Apartments. Evening hours are required to assist with particular events, including but not limited to weekly Food Panty Distribution and other Community events Workday hours will be adjusted for these occasions.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BA or BS degree from an accredited college or university, preferably with a major in a behavioral science. MSW or MA preferred.

• Minimum 2 years case management experience working with diverse populations.

• Ability to work with individuals and families from diverse social and ethnic backgrounds who have low incomes and a history of homelessness.

• Ability to work independently, make effective decisions and utilize supervision as needed.

• Ability to work collaboratively in a team setting.

• Ability to multi-task and set priorities.

• Experience working with and sensitivity to issues affecting people recovering from the trauma of domestic violence, substance use, marginal housing/employment, and mental health concerns.

• Experience providing social services in a residential setting preferred.

• Experience working collaboratively with other agencies.

• Reliable transportation, valid driver's license and current vehicle insurance.

• Bi-Lingual (English/Spanish/Cantonese/Mandarin) preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to use hands to hold objects, writing instruments, or files; and talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms, to use a computer and smell. The employee must be able to climb stairs. The employee must occasionally lift/or move up to 10 pounds. Specific vision abilities required by this job include ability to read, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the ability to see, review and share the organizations secure electronic and physical files with other program staff; the incumbent will also have access to the organization’s and other highly

confidential information. Because of this, the employee must have the ability to perform the job at the location of the assigned program or field office(s).

The employee frequently will be required to travel to locations within the regional areas of LSS. The employee may on occasion transport clients and help the client (physically and emotionally) navigate government, education, health care and other social service systems. This may require standing in lines, walking up and down stairs and driving and transporting clients to multiple destinations on any given day, . and will conduct case management visits within client’s homes as required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. While performing the duties of the job, the employee may occasionally work outside in weather conditions and is exposed to vibration while driving a car.

LSS is an Equal Opportunity Employer.

People with diverse personal experiences are urged to apply, especially people of color, bi-lingual, lesbian, gay, bisexual and transgender individuals, women, and people living with HIV/AIDS. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Relocation reimbursement is NOT available for this position.

If an offer is extended, qualified candidates must provide proof of eligibility to reside and work within the United States without sponsorship. 

Do you want to make a difference in your community? Do you want to have a direct impact on those in need?

SUMMARY

The Maintenance I employee is responsible for general maintenance of TNDC Facilities and Buildings. The Maintenance I employee also provides custodial support when needed or applicable.

ESSENTIAL DUTIES

• Basic plumbing repairs to water and sewage systems including replacement of fittings and clearing of stoppages.


• Repair/replacement of glass, tile, locks, hinges and window coverings.


• Basic electrical repairs to appliances, fixtures, switches and circuits.


• Basic painting of both interior and exterior surfaces.


• Sheetrock repairs.


• Submits completed work orders to direct supervisor.


• Attends required TNDC meetings.


• Attends required TNDC team, training, safety, and staff meetings.


• Follows TNDC safety policies and procedures at all times.


• Responds to building emergencies on after-hours on-call schedule.


• Other duties as assigned.

REQUIRED SKILLS

• Knowledge and Skills:


• Ability, willingness and sensitivity to work with a diverse, low-income population.


• Maturity, honesty, dependability, initiative and follow-through.


• Ability to read and communicate in English sufficiently to follow directions and communicate with supervisor, coworkers and residents.


• Ability and willingness to work tactfully under pressure; cope with stress.


• Problem-solving ability.


• Ability to work independently with minimal supervision.

Physical Requirements:

• Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.


• Ability to use a variety of hand and power tools necessary to perform mechanical, carpentry, electrical, plumbing and other building repairs and maintenance work.


• Ability to operate a variety of equipment including mechanic tools, carpenter tools, electrical tools, plumbing tools, shovels, rakes, etc.


• Ability to move objects, occasionally requiring exertion of considerable force.


• Ability to differentiate shades of color in performing electrical maintenance, painting and other work.


• Ability to coordinate eyes, hands and fingers in performing maintenance tasks.


• Ability to drive motor vehicles, including trucks.


• Visual acuity necessary to inspect buildings and review work orders.


• Hearing acuity sufficient to use telephone and communicate with residents and staff.

Mathematical Ability:

• Ability to add, subtract, multiply, divide.

Judgment and Reasoning Ability:

• Ability to judge situations where supervisor’s involvement is needed.


• Ability to apply common sense understanding to semi-repetitive tasks.

Language and Communication Ability:

• Ability to comprehend and correctly use maintenance logs, work orders, timesheets, etc.


• Ability to comprehend resident handbook and employee manuals.


• Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.


• Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings.


• Ability to work under hot and cold conditions.


• Ability to work under conditions of moderate noise.

MINIMUM QUALIFICATIONS

• One year of residential maintenance or related building experience.


• Ability to lift 75 pounds and climb ladders.


• General understanding and working application of plumbing, electrical and carpentry skills.


• Ability to obtain High-rise Fire Safety Certificate within 6 months.

PREFERRED QUALIFICATIONS

• Valid California driver’s license.


• Knowledge of Cal/OSHA safety requirements.


• Second language ability.

Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.

Established in 1981, TNDC has grown to employ more than 400 staff, to develop, own, manage and provide supportive services in 41 properties that offer deeply affordable housing for nearly 4,700 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are: Integrity, Excellence, Diversity, Collaboration and Equity.

Under the general supervision of the Associate Director of Supportive Housing Services, the Support Services Manager is responsible for the day-to-day oversight and management of a portfolio of properties and staff. This position provides clinical oversight, program development, and administrative oversight to TNDC’s Social Work program.

· Provide clinical support and guidance to Supervisors and their staff.

· Participate as a member of a multi-disciplinary service team and work in partnership with off-site service providers from outside agencies.

· Provide clinical consultation for social work staff.

· Provide clinical documentation consultation to staff.

· Coordinate and facilitate Case Conferences when appropriate.

· Organize and coordinate Trauma Informed Care, Harm Reduction, Cultural Humility, and ACEs (adverse childhood experiences) in-service trainings.

· Adhere to all HIPAA requirements.

· Develop new partnerships and relationships with outside service providers whose services may enhance on-site service delivery to TNDC tenants.

· In conjunction with the Associate Director of Supportive Housing Services provide assistance in assessing and developing new supportive services programs.

· Provide interdepartmental leadership and consultation to Property Management and Housing Development staff.

· Develop, revise, and implement program policies, procedures and best practices as outlined in Program and Service Integration Manuals.

· Manage and oversee program contracts.

· Ensure programmatic and staff compliance with all funding reporting requirements.

· Ensure maintenance of accurate and up-to-date individualized services records.

· Complete Annual Shelter Plus Care Progress Reports.

· Compile monthly, quarterly and year end reports.

· Manage assigned budgets.

· Create and participate in annual performance planning.

· Create and implement staff training schedules.

· Complete Annual Focal Point Evaluations for staff.

· Organize and facilitate team meetings.

· Coordinate in-services trainings for staff.

· Ensure compliance with data management systems.

· Attend all required meetings.

· Responsible for supervision of Social Work Unit staff.

· Participate in supervision as well as professional growth and development meetings with Associate Director of Supportive Housing Services.

· Respond promptly to after hour emergency calls.

· Other duties as assigned.

REQUIRED SKILLS

· Clinical and biopsychosocial assessment skills.

· Demonstrated knowledge and experience with Trauma Informed Care and Harm Reduction.

· Demonstrated ability to use and practice the principles of Cultural Humility.

· Demonstrated knowledge and experience working children, youth, and families.

· Analytical ability and skills to handle and trouble shoot complex clinical issues.

· Ability to handle a variety of tasks simultaneously.

· Ability to work interdepartmentally with a high level of independence.

· Computer proficiency: Microsoft Word and Microsoft Excel.

· Excellent crisis intervention skills.

· Demonstrated Initiative and creativity.

· Excellent and sound organizational and time management skills.

· Demonstrated capacity to work with a culturally diverse, low income population.

· Ability and willingness to maintain confidentiality.

· LCSW or MSW pursuing LCSW; MS/MA pursuing MFT; LPCC or MS/MA pursuing LPCC; or MPH.

· 4 years of experience providing direct services to families with very low-incomes.

· 3 years of experience Supervising Social Work staff.

· Current working knowledge of community-based services in San Francisco and the Greater Bay Area.

· Working knowledge of Government funding for Family Housing Projects, Federal Housing Subsidy Programs and Continuum of Care Programs.

· Working knowledge of DSM-V.

· Eligible to provide LCSW/MFT/LPCC Clinical Supervision to staff.

· Experience using the ONE System or other Homeless Management Information Systems.

· Bi-lingual – Cantonese/English or Russian/English or Spanish/English.

SUMMARY

The custodian is responsible for the cleaning and housekeeping duties at designated TNDC sites.

ESSENTIAL DUTIES

• Maintain the general cleanliness of the building interior and exterior and adhere to the cleaning schedule for all the properties assigned.


• Sweep and mop floors.


• Maintain trash removal systems including rotation of garbage receptacles and recycling.


• Clean and vacuum hallways, common areas, sidewalks and individual units as necessary.


• Attend required TNDC meetings.


• Follow TNDC safety policies and procedures at all times.


• Wet, dust and clean windows.


• “Bag & Tag” former resident belongings in vacant units.


• Identify and report any problems in regards to maintenance, health, safety or security of the property to the General Manager.


• Follow a schedule of preventative maintenance and perform additional cleaning and maintenance duties as needed.


• Notify the General Manager or Maintenance Lead of any needed supplies or equipment.


• Assist building maintenance staff with light maintenance projects.


• Patch and paint walls as assigned.


• Respond to building emergencies on after-hours on-call schedule.


• Other duties as assigned.

REQUIRED SKILLS AND KNOWLEDGE

Knowledge and skills:

• Ability, willingness and sensitivity to work with a diverse, low-income population.


• Sound judgment and good assessment skills.


• Maturity, honesty, dependability, initiative and follow-through.


• Ability and willingness to follow directions.


• Ability and willingness to respond tactfully under pressure; cope under stress.


• Excellent interpersonal skills.

Physical Requirements:

• Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.


• Ability to use a variety of hand and power tools and equipment necessary to perform janitorial work.


• Ability to operate a variety of cleaning equipment.


• Ability to move objects, occasionally requiring exertion of considerable force.


• Ability to coordinate eyes, hands and fingers in performing janitorial tasks.


• Visual acuity necessary to perform and inspect work and review work orders.


• Hearing acuity sufficient to use telephone and communicate with other staff.

Mathematical Ability:

• Ability to add, subtract, multiply, divide.

Judgment and Reasoning Ability:

• Ability to judge situations where supervisor's involvement is needed.


• Ability to apply common sense understanding to repetitive tasks.

Language and Communication Ability:

• Ability to comprehend and correctly use logs, work orders, timesheets, etc.


• Ability to comprehend resident handbook and employee manuals.


• Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.


• Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings.


• Ability to work under hot and cold conditions.


• Ability to work under conditions of moderate noise.

MINIMUM QUALIFICATIONS

• Ability to lift 75 pounds.


• Knowledge of custodial practices and procedures including sanitation and universal precautions.

PREFERRED QUALIFICATIONS

• One year of janitorial experience.


• Second language capacity.

Under the direct supervision of the Assistant Manager or the General Manager, the Desk Clerk is responsible for screening visitors, and monitoring activities at the front desk of TNDC properties. The desk clerk is responsible for assisting building management with maintaining the site safety as well as providing ongoing administrative support.

• Screen all visitors to confirm that they are the authorized guests of building residents.


• Ensure visitors are escorted by tenants at all times.


• Respond to emergencies as needed.


• Maintain complete and accurate confidential Building Log.


• Fill out incident reports as necessary.


• Report violations of the House Rules and Regulations and rules of conduct outlined in the Rental Agreement.


• Take part in all online and in person trainings that are required for job function; this includes job specific trainings and companywide training.


• Oversee front entry and lobby to ensure cleanliness and security; performs minor janitorial duties as needed.


• Provide administrative support for Assistant Manager by opening and time stamping mail and invoices, preparing check requests, preparing recertification packets and filing.


• Answer phones and operate intercom system as needed.


• Provide information to tenants, visitors, and applicants concerning Housing.


• Other duties as assigned.


• TNDC expects all employees to embody the organization’s values, which are as follows:


• Integrity: We strive for candor, respect and honesty. We seek to stand as a model of ethical behavior.


• Excellence: We continue to push ourselves to improve and produce high quality work.


• Diversity: We treat all people with respect and believe that different experiences and perspectives add value.


• Collaboration: We enhance our impact by working together and with others. We create partnerships, solicit and respond to input, and share our knowledge.


• Equity: We strive for economic and social justice for all people, especially those with limited power and resources.

REQUIRED SKILLS

Knowledge and skills:

• Ability to work tactfully and under stress.


• Ability to achieve competency in Microsoft Office Suite specifically Word, Excel and Outlook.


• Ability to read, write and communicate in English.


• Ability to follow directions and work independently.


• Willingness to be on-call, with access to a phone.


• Good judgment and common sense, ability to successfully resolve conflicts.


• Honesty and dependability.


• Ability to work with, and to be sensitive to a diverse multi-cultural low-income population.


• Ability to resolve conflict in a professional manner. Ability to maintain confidentiality and to exercise discretion concerning residents’ issues.

Physical Requirements:

• Ability to coordinate eyes, hands and fingers in performing duties which include typing, writing, reading and similar tasks.


• Ability to exert physical effort involving moving around buildings, climbing stairs, moving from one area to another or standing/sitting for periods of time.


• Visual acuity necessary to inspect buildings and review documents.


• Hearing acuity sufficient to use telephone and communicate with residents and staff.

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings as needed.


• Ability to work tactfully and under stress.

Mathematical Ability:

• Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties.

Judgment and Situational Reasoning Ability:

• Ability to use independent judgment in non-routine situations, such as dealing with a disturbance.


• Good judgment and common sense, ability to successfully resolve conflicts.

Language and Communication Ability:

• Ability to communicate effectively with coworkers, staff at all levels and residents, both verbally and in writing.


• Ability to understand changes in policy, methods, operations, etc. as they apply to the desk clerk position.


• Ability to read, write and communicate in English.

MINIMUM QUALIFICATIONS

• High School Diploma or GED.


• Good organizational, interpersonal and communication skills.

PREFERRED QUALIFICATIONS

• Basic knowledge of Microsoft Office Suite.


• Experience working in an affordable housing environment.

Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.

Established in 1981, TNDC has grown to employ more than 400 staff, to develop, own, manage and provide supportive services in 41 properties that offer deeply affordable housing for nearly 4,700 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are Integrity, Excellence, Diversity, Collaboration and Equity.

The custodian is responsible for the cleaning and housekeeping duties at designated TNDC sites.

• Maintain the general cleanliness of the building interior and exterior and adhere to the cleaning schedule for all the properties assigned.


• Sweep and mop floors.


• Maintain trash removal systems including rotation of garbage receptacles and recycling.


• Clean and vacuum hallways, common areas, sidewalks and individual units as necessary.


• Attend required TNDC meetings.


• Follow TNDC safety policies and procedures at all times.


• Wet, dust and clean windows.


• “Bag & Tag” former resident belongings in vacant units.


• Identify and report any problems in regards to maintenance, health, safety or security of the property to the General Manager.


• Follow a schedule of preventative maintenance and perform additional cleaning and maintenance duties as needed.


• Notify the General Manager or Maintenance Lead of any needed supplies or equipment.


• Assist building maintenance staff with light maintenance projects.


• Patch and paint walls as assigned.


• Respond to building emergencies on after-hours on-call schedule.


• Other duties as assigned.

TNDC expects all employees to embody the organization’s values, which are as follows:

• Integrity: We strive for candor, respect and honesty. We seek to stand as a model of ethical behavior.


• Excellence: We continue to push ourselves to improve and produce high quality work.


• Diversity: We treat all people with respect and believe that different experiences and perspectives add value.


• Collaboration: We enhance our impact by working together and with others. We create partnerships, solicit and respond to input, and share our knowledge.


• Equity: We strive for economic and social justice for all people, especially those with limited power and resources.

REQUIRED SKILLS AND KNOWLEDGE

Knowledge and skills:

• Ability, willingness and sensitivity to work with a diverse, low-income population.


• Sound judgment and good assessment skills.


• Maturity, honesty, dependability, initiative and follow-through.


• Ability and willingness to follow directions.


• Ability and willingness to respond tactfully under pressure: cope under stress.


• Excellent interpersonal skills.

Physical Requirements:

• Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.


• Ability to use a variety of hand and power tools and equipment necessary to perform janitorial work.


• Ability to operate a variety of cleaning equipment.


• Ability to move objects, occasionally requiring exertion of considerable force.


• Ability to coordinate eyes, hands and fingers in performing janitorial tasks.


• Visual acuity necessary to perform and inspect work and review work orders. Hearing acuity sufficient to use telephone and communicate with other staff.

Mathematical Ability:

• Ability to add, subtract, multiply, divide.

Judgment and Reasoning Ability:

• Ability to judge situations where supervisor's involvement is needed.


• Ability to apply common sense understanding to repetitive tasks.

Language and Communication Ability:

• Ability to comprehend and correctly use logs, work orders, timesheets, etc.


• Ability to comprehend resident handbook and employee manuals.


• Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.


• Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings.


• Ability to work under hot and cold conditions.


• Ability to work under conditions of moderate noise


• Ability to lift 75 pounds.


• Knowledge of custodial practices and procedures including sanitation and universal precautions.


• 1 year of janitorial experience.


• Second language capacity.

Social Worker II - 250 Fremont

Under the general direction of the Social Worker/Site Supervisor the Social Worker is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy, information, and referrals to existing off-site providers.

ESSENTIAL DUTIES

• Deliver culturally inclusive support service programs for tenants.


• Manage a caseload of individuals.


• Assertively and regularly outreach to all assigned tenants, including home visits.


• Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.


• Complete comprehensive Intakes and Needs Assessments with assigned tenants.


• In partnership with each assigned tenant, establish an Individualized/Family Oriented Service Plans that outline tenant/family driven goals.


• Provide assigned tenants with trauma informed case-management and supportive counseling.


• Provide housing stabilization, retention and eviction prevention services.


• Provide Crisis Intervention and conflict resolution


• Provide tenants with family focused information and referrals to off-site service providers in the community


• Provide referrals and linkages to off-site Out of School Time programs


• Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community based resources


• Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care


• Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, Family large and small group social events, holiday celebrations, skill building workshops, and informational workshops.


• Interdepartmental collaboration with Property Management regarding housing retention and eviction prevention


• Provide permitted follow-up information to Property Management staff as needed.


• Serve as liaison/advocate for tenants with Property Management and off-site service providers.


• Attend all weekly meetings with assigned Property Management staff.


• Attend all on-site Property Management facilitated Tenant Meetings.


• Attend monthly off-site community meetings as assigned.


• Attend all other regularly scheduled meetings


• Develop new resources and relationships with outside service providers.


• Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services


• Assist families with reunification & family sustainability


• Comply with all HIPAA and PHI policies and procedures


• Maintain accurate and up-to-date document of all tenant services using TNDC’s CIRCE electronic database


• Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System


• Participate in processing all intakes for targeted LOSP and S+C referrals through San Francisco’s Coordinated Entry System and in partnership with TNDC’s Property Management


• Carry and respond promptly to cell phone during business hours


• Other duties as assigned.

REQUIRED SKILLS

• Knowledge of and sensitivity to issues of homelessness.


• Knowledge of Trauma Informed Care approaches


• Excellent knowledge of substance abuse and mental health issues.


• Excellent crisis intervention skills.


• Demonstrate a willingness and ability to practice principles of cultural humility


• Demonstrated capacity to work with culturally diverse, low-income populations.


• Strong analytical skills.


• Ability to handle a variety of tasks simultaneously.


• Initiative and creativity.


• Computer proficiency: Microsoft Word.


• Ability to maintain strict confidentiality.


• Strong leadership skills.


• Attention to detail.


• Ability to work as a member of a multi-disciplinary service team.


• Excellent benefit advocacy skills.


• Demonstrated ability to work as a team.


• Excellent problem solving skills.


• Strong communication skills.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Social Work or a related field.


• Two years of experience working with very low-income people in a social service setting.


• Two years of experience working with families


• Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.


• Demonstrated knowledge and understanding of issues related to aging in place.


• Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.

PREFERRED QUALIFICATIONS

• Bi-lingual: Spanish/English or Cantonese/English or Tagalog/English


• Experience working within a Harm Reduction Model.


• Experience working in a Permanent Supportive Housing setting.


• Experience providing housing stabilization, housing retention, and eviction prevention services.

Under the direct supervision of the General Manager, the Assistant Manager is responsible for assisting the General Manager in the overall operation of the property, day to day implementation of policies, procedures and programs that ensure a well-managed, well-maintained building; maintains acceptable occupancy level and develops a supportive environment for all residents. The Assistant Manager must also establish and maintain effective working relationships with on-site support services staff and must relate well to people, exercise good judgment and discretion in dealing with residents, visitors, vendors, support services and staff. In the absence of the General Manager, the Assistant Manager is required to provide leadership in developing a community and in directing the staff.

• Assist the General Manager in maintaining property wait list and process applications in conformance with compliance regulations which includes screening, interviewing and processing applicants to fill building vacancies.


• Assist the General Manager with the marketing of vacant units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.Meet regularly with tenant services staff with General Manager.


• Work collaboratively with building social worker to organize resident celebrations and events.


• Attend and participate in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed.


• Assist in submitting required internal and external reports.

Assist in managing tenant relations:

• Ensure efficient and courteous response to all tenant requests.


• Respond promptly to tenant complaints and incident reports.


• Maintain congenial relationships with all tenants.


• Provide competent conflict resolution.


• Understand and is sensitive to cultural background, economic status and those with special needs.


• Assist in ensuring consistent application of property rules and regulations, lease and lease addendums, and document and report all violations.

Assist in ensuring security of the building:

• Respond promptly to building emergencies and resident crises.


• Report any unusual or extraordinary circumstances regarding the residents or the property.

Prepare resident re-certifications by:

• Interviewing residents.


• Obtaining appropriate documentation and completing certification and submitting to General Manager for initial approval.


• Manage resident evictions and stipulations in compliance with court order as directed by General Manager.


• Assist in resident move-in/move-out procedures and unit inspections.

Collect rent and account for monies collected:

• Prepare bank deposits.


• Ensure timely collection of subsidy and tenant receivables.


• Submits vacancy loss reimbursements.


• Enter payments into OneSite monitor tenant receivables.

Directly supervise desk clerks including:

• Recruiting and hiring for vacant desk clerk positions.


• Approving timesheets.


• Preparation of employee evaluations and recommendations for discipline or promotions.


• Monitor building expenditures and prepare payables for approval by General Building Manager.

Manage the day-to-day administration of the property office:

• Ensure the office is clean, professional and in a well-organized manner.


• Answer telephones.


• Sort, distribute, open and answer mail daily.


• Responsible for the inventory and order necessary administrative supplies and equipment.


• Maintain files, records, rental agreements and other documents.


• Schedule maintenance repairs, generate and file completed work orders and follow-ups, as appropriate.


• Maintain a businesslike and professional appearance.


• Be available by cell phone at all times for emergencies.


• Assist the General Manager with special projects and administrative tasks.


• Other duties as assigned.


• Ability to work with, and sensitivity to, a diverse, low-income, multi-ethnic population.


• Ability to work independently and exercise own judgment in problem-solving.


• Effective verbal and written communication skills.


• Ability to respond appropriately in pressure situations; possess an even temperament and strong interpersonal and people skills.


• Associate degree, certificate of completion from a trade school and/or one or more years of related experience and/or training or equivalent combination of education and experience.


• Experience working with conflict resolution, crisis intervention and resident relations.


• Demonstrated knowledge on Microsoft Office programs such as Word, Excel and Outlook are essential. OneSite Software knowledge a plus.


• Have combination of skills that demonstrate familiarity with the general management of subsidized housing programs.


• Knowledge of substance abuse and homelessness issues.


• Prior experience with nonprofit residential property management.


• Tax Credit Specialist, Certified Occupancy Specialist designations and/or equivalents is a plus.


• Second language ability.

Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.

Established in 1981, TNDC has grown to employ more than 400 staff, to develop, own, manage and provide supportive services in 41 properties that offer deeply affordable housing for nearly 4,700 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are: Integrity, Excellence, Diversity, Collaboration and Equity

The Maintenance I employee is responsible for general maintenance of TNDC Facilities and Buildings. The Maintenance I employee also provides custodial support when needed or applicable.

ESSENTIAL DUTIES

• Basic plumbing repairs to water and sewage systems including replacement of fittings and clearing of stoppages.


• Repair/replacement of glass, tile, locks, hinges and window coverings.


• Basic electrical repairs to appliances, fixtures, switches and circuits.


• Basic painting of both interior and exterior surfaces.


• Sheetrock repairs.


• Submits completed work orders to direct supervisor.


• Attends required TNDC meetings.


• Attends required TNDC team, training, safety, and staff meetings.


• Follows TNDC safety policies and procedures at all times.


• Responds to building emergencies on after-hours on-call schedule.


• Other duties as assigned.

REQUIRED SKILLS

• Knowledge and Skills:


• Ability, willingness and sensitivity to work with a diverse, low-income population.


• Maturity, honesty, dependability, initiative and follow-through.


• Ability to read and communicate in English sufficiently to follow directions and communicate with supervisor, coworkers and residents.


• Ability and willingness to work tactfully under pressure; cope with stress.


• Problem-solving ability.


• Ability to work independently with minimal supervision.

Physical Requirements:

• Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.


• Ability to use a variety of hand and power tools necessary to perform mechanical, carpentry, electrical, plumbing and other building repairs and maintenance work.


• Ability to operate a variety of equipment including mechanic tools, carpenter tools, electrical tools, plumbing tools, shovels, rakes, etc.


• Ability to move objects, occasionally requiring exertion of considerable force.


• Ability to differentiate shades of color in performing electrical maintenance, painting and other work.


• Ability to coordinate eyes, hands and fingers in performing maintenance tasks.


• Ability to drive motor vehicles, including trucks.


• Visual acuity necessary to inspect buildings and review work orders.


• Hearing acuity sufficient to use telephone and communicate with residents and staff.

Mathematical Ability:

• Ability to add, subtract, multiply, divide.

Judgment and Reasoning Ability:

• Ability to judge situations where supervisor’s involvement is needed.


• Ability to apply common sense understanding to semi-repetitive tasks.

Language and Communication Ability:

• Ability to comprehend and correctly use maintenance logs, work orders, timesheets, etc.


• Ability to comprehend resident handbook and employee manuals.


• Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.


• Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings.


• Ability to work under hot and cold conditions.


• Ability to work under conditions of moderate noise.

MINIMUM QUALIFICATIONS

• One year of residential maintenance or related building experience.


• Ability to lift 75 pounds and climb ladders.


• General understanding and working application of plumbing, electrical and carpentry skills.


• Ability to obtain High-rise Fire Safety Certificate within 6 months.

PREFERRED QUALIFICATIONS

• Valid California driver’s license.


• Knowledge of Cal/OSHA safety requirements.


• Second language ability.

ORGANIZATION OVERVIEW

Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.

Established in 1981, TNDC has grown to employ more than 300 staff, to develop, own, manage and provide supportive services in 33 properties that offer deeply affordable housing for nearly 3,000 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are: Integrity, Excellence, Diversity, Collaboration and Equity.

DEPARTMENT OVERVIEW

The Tenant + Community Services Department provides supportive services to tenants residing in TNDC’s housing portfolio as well as community-based health and wellness programming for residents of the Tenderloin and throughout San Francisco. Supportive services are provided on site by social workers to help TNDC housing tenants achieve long-term stability- economically, physically and emotionally. The Department’s community-based initiatives include an after school program (Tenderloin After-School Program -TASP) as well as a Health and Wellness program. TASP provides a safe, supportive and engaging environment for young people in the Tenderloin. The Health and Wellness program has three focus areas: creating a health promotion environment for seniors who are aging in place; growing organic produce to feed the residents of the Tenderloin and cultivate food justice through urban agriculture; and highlight the connection between food and nutrition through the distribution of food and cooking demonstrations.

POSITION OVERVIEW

This is an excellent opportunity for an early career professional to gain valuable experience working in a supportive housing and community development setting to advance health equity for underserved communities. Reporting to the Quality Assurance Manager, this position will provide administrative and programmatic support for the Tenant + Community Services Department.

ESSENTIAL DUTIES

• Provide administrative and office support activities for the Department: coordinating departmental meetings and trainings; processing and tracking invoices and check requests; managing departmental supplies and equipment.


• Support departmental research and quality monitoring activities through data collection and reporting activities as well as monitoring compliance with ongoing recertification requirements.


• Works independently and within a team on nonrecurring and ongoing projects. Acts as project manager for special projects and assumes responsibility for project administration and tracking.


• Conduct research of topic-specific programmatic approaches and initiate special projects as requested.


• Maintain records, answer inquiries and draft correspondence, presentations, and reports.


• Attend meetings to provide a record of the discussion, decisions made and next steps and distribute meeting minutes and follow-up items.


• Proactively identify ways to improve productivity and efficiency of operations workflow.


• Provide excellent customer service to external and internal partners.

REQUIRED SKILLS

• Strong project management skills with the ability to prioritize and advance multiple projects simultaneously.


• Sound judgment, excellent assessment and problem solving skills.


• Dependability, initiative and follow-through.


• Ability to work independently and to follow instructions with minimum supervision.


• Excellent organizational skills and attention to detail.


• Demonstrated sensitivity to culturally diverse people and communities.


• Excellent interpersonal and communication skills, both verbal and written.


• Strong computer skills, particularly in Microsoft Office programs (Word, Excel, Powerpoint, Outlook).


• Interest in social services and public health.

MINIMUM QUALIFICATIONS

• BA/BS degree with two years related experience or two-year associate degree with 4 years related experience.


• Proficiency in MS Office including Outlook, Word, Excel, and Power Point.


• Ability to lift 25 lbs.

PREFERRED QUALIFICATIONS

• Experience in the supportive housing or public health sector.


• Interest in data collection and research.


• Understanding of social justice and health equity for underserved communities.


• CA driver's license and willingness to drive a company vehicle.


• Bilingual in English and another language: Spanish, Vietnamese, Russian, Mandarin, Cantonese, or Tagalog

TO APPLY

To apply, please send a resume and a cover letter detailing your interest and how your experience relates to this position.

SALARY AND BENEFITS

Salary is commensurate with experience. TNDC offers a comprehensive benefits package including health, dental, vision; paid time off and holidays; retirement plan; and the opportunity to work at a mission-driven organization serving underserved communities in San Francisco. TNDC also offers tax deductible commuter benefits that can be applied to public transit, parking, bicycle maintenance and certain ride sharing services; plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care.

Growth and Leadership Opportunities: TNDC is committed to employee growth and development. We offer multiple internal trainings for staff as well as an educational stipend to employees for professional development.

Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.

Established in 1981, TNDC has grown to employ more than 400 staff, to develop, own, manage and provide supportive services in 41 properties that offer deeply affordable housing for nearly 4,700 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are Integrity, Excellence, Diversity, Collaboration and Equity

SUMMARY

The custodian is responsible for the cleaning and housekeeping duties at designated TNDC sites.

ESSENTIAL DUTIES

• Maintain the general cleanliness of the building interior and exterior and adhere to the cleaning schedule for all the properties assigned.


• Sweep and mop floors.


• Maintain trash removal systems including rotation of garbage receptacles and recycling.


• Clean and vacuum hallways, common areas, sidewalks and individual units as necessary.


• Attend required TNDC meetings.


• Follow TNDC safety policies and procedures at all times.


• Wet, dust and clean windows.


• “Bag & Tag” former resident belongings in vacant units.


• Identify and report any problems in regards to maintenance, health, safety or security of the property to the General Manager.


• Follow a schedule of preventative maintenance and perform additional cleaning and maintenance duties as needed.


• Notify the General Manager or Maintenance Lead of any needed supplies or equipment.


• Assist building maintenance staff with light maintenance projects.


• Patch and paint walls as assigned.


• Respond to building emergencies on after-hours on-call schedule.


• Other duties as assigned.

VALUES

TNDC expects all employees to embody the organization’s values, which are as follows:

• Integrity: We strive for candor, respect and honesty. We seek to stand as a model of ethical behavior.


• Excellence: We continue to push ourselves to improve and produce high quality work.


• Diversity: We treat all people with respect and believe that different experiences and perspectives add value.


• Collaboration: We enhance our impact by working together and with others. We create partnerships, solicit and respond to input, and share our knowledge.


• Equity: We strive for economic and social justice for all people, especially those with limited power and resources.

REQUIRED SKILLS AND KNOWLEDGE

Knowledge and skills:

• Ability, willingness and sensitivity to work with a diverse, low-income population.


• Sound judgment and good assessment skills.


• Maturity, honesty, dependability, initiative and follow-through.


• Ability and willingness to follow directions.


• Ability and willingness to respond tactfully under pressure: cope under stress.


• Excellent interpersonal skills.

Physical Requirements:

• Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.


• Ability to use a variety of hand and power tools and equipment necessary to perform janitorial work.


• Ability to operate a variety of cleaning equipment.


• Ability to move objects, occasionally requiring exertion of considerable force.


• Ability to coordinate eyes, hands and fingers in performing janitorial tasks.


• Visual acuity necessary to perform and inspect work and review work orders. Hearing acuity sufficient to use telephone and communicate with other staff.

Mathematical Ability:

• Ability to add, subtract, multiply, divide.

Judgment and Reasoning Ability:

• Ability to judge situations where supervisor's involvement is needed.


• Ability to apply common sense understanding to repetitive tasks.

Language and Communication Ability:

• Ability to comprehend and correctly use logs, work orders, timesheets, etc.


• Ability to comprehend resident handbook and employee manuals.


• Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.


• Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings.


• Ability to work under hot and cold conditions.


• Ability to work under conditions of moderate noise

MINIMUM QUALIFICATIONS

• Ability to lift 75 pounds.


• Knowledge of custodial practices and procedures including sanitation and universal precautions.

PREFERRED QUALIFICATIONS

• 1 year of janitorial experience.


• Second language capacity.

Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.

Established in 1981, TNDC has grown to employ more than 400 staff, to develop, own, manage and provide supportive services in 41 properties that offer deeply affordable housing for nearly 4,700 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are: Integrity, Excellence, Diversity, Collaboration and Equity

SUMMARY

Under the direct supervision of the General Manager, the Assistant Manager is responsible for assisting the General Manager in the overall operation of the property, day to day implementation of policies, procedures and programs that ensure a well-managed, well-maintained building; maintains acceptable occupancy level and develops a supportive environment for all residents. The Assistant Manager must also establish and maintain effective working relationships with on-site support services staff and must relate well to people, exercise good judgment and discretion in dealing with residents, visitors, vendors, support services and staff. In the absence of the General Manager, the Assistant Manager is required to provide leadership in developing a community and in directing the staff.

ESSENTIAL DUTIES

• Assist the General Manager in maintaining property wait list and process applications in conformance with compliance regulations which includes screening, interviewing and processing applicants to fill building vacancies.


• Assist the General Manager with the marketing of vacant units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.


• Meet regularly with tenant services staff with General Manager.


• Work collaboratively with building social worker to organize resident celebrations and events.


• Attend and participate in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed.Assist in submitting required internal and external reports.

Assist in managing tenant relations:

• Ensure efficient and courteous response to all tenant requests.


• Respond promptly to tenant complaints and incident reports.


• Maintain congenial relationships with all tenants.


• Provide competent conflict resolution.


• Understand and is sensitive to cultural background, economic status and those with special needs.


• Assist in ensuring consistent application of property rules and regulations, lease and lease addendums, and document and report all violations.

Assist in ensuring security of the building:

• Respond promptly to building emergencies and resident crises.


• Report any unusual or extraordinary circumstances regarding the residents or the property.

Prepare resident re-certifications by:

• Interviewing residents.


• Obtaining appropriate documentation and completing certification and submitting to General Manager for initial approval.


• Manage resident evictions and stipulations in compliance with court order as directed by General Manager.


• Assist in resident move-in/move-out procedures and unit inspections.

Collect rent and account for monies collected:

• Prepare bank deposits.


• Ensure timely collection of subsidy and tenant receivables.


• Submits vacancy loss reimbursements.


• Enter payments into OneSite monitor tenant receivables.

Directly supervise desk clerks including:

• Recruiting and hiring for vacant desk clerk positions.


• Approving timesheets.


• Preparation of employee evaluations and recommendations for discipline or promotions.


• Monitor building expenditures and prepare payables for approval by General Building Manager.

Manage the day-to-day administration of the property office:

• Ensure the office is clean, professional and in a well-organized manner.


• Answer telephones.


• Sort, distribute, open and answer mail daily.


• Responsible for the inventory and order necessary administrative supplies and equipment


• Maintain files, records, rental agreements and other documents.


• Schedule maintenance repairs, generate and file completed work orders and follow-ups, as appropriate.


• Maintain a businesslike and professional appearance.


• Be available by cell phone at all times for emergencies.


• Assist the General Manager with special projects and administrative tasks.


• Other duties as assigned.

REQUIRED SKILLS

• Ability to work with, and sensitivity to, a diverse, low-income, multi-ethnic population.


• Ability to work independently and exercise own judgment in problem-solving.


• Effective verbal and written communication skills.


• Ability to respond appropriately in pressure situations; possess an even temperament and strong interpersonal and people skills.

MINIMUM QUALIFICATIONS

• Associate degree, certificate of completion from a trade school and/or one or more years of related experience and/or training or equivalent combination of education and experience.


• Experience working with conflict resolution, crisis intervention and resident relations.


• Demonstrated knowledge on Microsoft Office programs such as Word, Excel and Outlook are essential. OneSite Software knowledge a plus.


• Have combination of skills that demonstrate familiarity with the general management of subsidized housing programs.


• Knowledge of substance abuse and homelessness issues.

PREFERRED QUALIFICATIONS

• Prior experience with nonprofit residential property management.


• Tax Credit Specialist, Certified Occupancy Specialist designations and/or equivalents is a plus.


• Second language ability.

 Customer Experience Manager - Brilliant Earth, San Francisco

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Newsweek, Glamour, the Today Show, and Martha Stewart among many other media outlets. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.  We are collaborative, hard-working team players that welcome challenges and rise to any occasion.  Our open workspace in the heart of San Francisco encourages conversation and collaboration.  From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse! 

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

Position Overview:

The Customer Experience Manager for our San Francisco location will recruit and oversee a team of dedicated Customer Experience Associates, responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience Associates will need to efficiently and effectively execute a personalized showroom experience, as well as complete the sales process and post-sale support. As the team’s manager, you will have the opportunity to develop a team and have a direct impact on the growth of the company.  

 

Key Responsibilities:

• Recruit and manage a team of Customer Experience Associates in a fast-paced environment.


• Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service.


• Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs.


• Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team.


• Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.


• Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives.


• Handle customer experience escalations, ensuring the best possible experience for all customers.


• Create and maintain a team schedule to provide coverage for all necessary duties and appointments.


• Collaborate across departments on special projects in order management, inventory, merchandising, and fraud prevention.


• Communicate with sales, production, and fulfillment teams regarding customer timelines.


• Formulate and implement policies and procedures to ensure smooth business operations.

Specific qualifications:

• Must have experience managing people in a retail and service or equivalent environment


• Must demonstrate a proven track record of recruiting high performing and accountable teams​


• BA degree or equivalent


• A true passion for helping people and creating positive customer service experiences


• Highly organized with focus on execution, problem solving, and improving processes


• Motivated self-starter with high efficiency work style


• Excellent written and verbal communications


• Extreme attention to detail


• Ability to think critically and adapt quickly in a flexible environment


• Exceptional time management skills and accountability


• Team player with an ability to work collaboratively – always with a smile


• Strong CRM software experience 


• Entrepreneurial spirit  / self-starter


• Interest in socially and environmentally responsible organizations and products