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We've always thought that a warm welcome was much more than offering 24/7 service and extra pillows. With every new customer, it's about making a connection on an emotional level. We welcomed our first guest in 1990 with this philosophy in mind, and we've been opening our doors to everyone from interns to Fortune 500 executives with the same level of detail and care ever since.
We aim to delight guests with the unexpected, and look for opportunities to personalize our service, whether expressly asked to or not. We believe that genuine gestures are contagious. We can't get enough of taking on challenges that others would turn down.