QUALITY PEOPLE means that we continually attract, recruit, and retain agents and employees who display the highest levels of intelligence, integrity and commitment to the shared goal of excellence in customer service. QUALITY SERVICE means three things to us. First, it means being advised and educated by experienced professionals with an unsurpassed level of product knowledge. Second, it means you benefit by being represented by a company whose size and reputation is respected in the industry. Third, it means that throughout the loan process, we will keep you promptly informed and treat you with respect and courtesy.