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Verlocal is looking for a dedicated and smart Customer Success Specialist to help our awesome users fully utilize our platform. Verlocal provides cloud services for the entire creative labor force. We combine booking & CRM SaaS with a Marketplace beautifully into one platform in order to help individuals and SMB owners fully maximize their business potential without having to hire additional employees. Position Description Primarily interacts with both hosts and consumers on the platform, answering and solving any of their questions or problems while managing certain administrative and logistical processes. Contacts and supports existing customers as well as generating new customers. Have the ability and skill set to effectively communicate with coworkers and customers for the purpose of efficiently implementing standard operating procedures. Maintain positive relationships with both hosts and customers. Support sales team to achieve/exceed monthly sales targets and gross profit objectives. Grow and maintain existing customer relationships through proactive activity. Essential Job Functions ·Efficiently navigate through company operating software to support customers and coworkers.·Learn and sustain in-depth knowledge of products and services, industry trends, and competition.·Provide relevant information to hosts and customers who ask questions.·Assist Sales in helping process priority transactions.·Work to understand customers’ business and determine customer’s’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales.·Communicate with outside sales team about customer’s needs and activity.·Follow up on all sales/product inquiries.·Professional and ethical representation is required at all times.·Communicate product issues and concerns with team members and supervisor.·Complies with Company, Department and Quality policies and procedures as applicable.·Maintains a positive attitude and promotes a “team” approach throughout the Department.·Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Requirements: ·1-3 years of previous customer service experience·A self-starter who can effectively work within a strong team culture.·Outstanding time management and organizational skills.·Excellent written and verbal communication skills.·Demonstrated ability to be proactive and take the initiative to get things done.·Ability to manage multiple tasks at once (flexible and self-sufficient).·Positive attitude, self-motivated, confident and tenacious.·Ability to present new ideas, overcome objections, create competitive offerings, and negotiate within all levels of the organization Job Type: Full-time, Part-time Local candidates only:· San Francisco, CA Required education:·Associate’s or bachelor’s degree (degree in business administration, marketing, communications or psychology is preferred)
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