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Sagacent Technologies

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About Sagacent Technologies


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About Sagacent

Founded and Headquartered in San Jose, CA, in 2000, Sagacent Technologies, Inc. (a.k.a. Sagacent) is a leading technology solution provider to small and mid-sized businesses offering our customers a full range of solutions including:

Technology Management Services - Contract-based business support

Infrastructure Support Services - As-needed support, when you need it most

Audits & Assessments - Of security, networking and regulatory compliance concerns

Strategic Technology Consulting - Planning, budgeting, and strategy

Solution Development Services - Network design, custom database development in Access & SQL

Expertise

Sagacent Technologies, Inc. specializes in business technology management services, network design, operations, audits, and security.

We offer clients highly skilled professional service resources utilizing a proven methodology for assessing challenging IT environments or implementing complex technical solutions.

Our Sagacent SolutionsSM are carefully tailored to meet the specific business needs of our clients and to satisfy their most urgent technology challenges. With strategic and farsighted planning, Sagacent SolutionsSM reflect our understanding of the critical link between business objectives, people and technology solutions - and, most importantly, the difference between promises and results!

We offer technology solutions in:

Computer Network Management / Managed Services

Remote Network Management

Help Desk Services

Professional IT Support

Anti-Virus & Spam Prevention

Onsite & Offsite Backup

Business Continuity Planning & Disaster Recovery

Hosted (Cloud-based) Servers, Email, Files & Backups

Electronic Medical Records (EMR) System Support

Product Procurement

Vendor Management

Why Sagacent

We exclusively support businesses!

We don't take whatever client that comes along. We focus exclusively on supporting businesses. And our team focuses on the problems and solutions that help businesses stay productive, efficient and secure.

We are Proactive!

Many small businesses use a technician (usually a self-employeed one-man show) who is merely reactive. You call him (or her) AFTER something breaks. But Sagacent Technologies is proactive! We monitor your technology 24x7x365 and mitigate problems wherever possible.When something does happen we often resolve the problem before the client is even aware that there was a problem. And we're faster at resolving problems because we KNOW your business environment.

We are strategic!

We are happy to sit down with you 2 to 4 times a year and talk strategy! How is your technology helping your business? Is it aligned to your goals? Is there something that your industry or your competitor is implementing that we should be doing in your business?

We are responsive!

Our phones are typically answered by a person within 5 seconds!

Sagacent's Helpdesk technicians resolve most issues within about 15 minutes.

Emergencies are responded to within the hour.

We're available when you need us! Our phones are staffed Monday through Friday 8am to 5pm and people are available for emergencies 24x7.

We are a company of passionate problem solvers!

We don't have just a single technician. We are a company with 7 full time employees and several part time employees. Every client has an assigned primary technician and at least one other backup technician.

We are experienced!

Sagacent has now completed 11 years of operation (and survived two recessions!) and our founder and president has been in technology for over 33 years. We have numerous certifications including:

Microsoft Gold Partner Certification

Microsoft Small Business Specialist (SBSC)

Certified SonicWall Security Administration (CSSA)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified IT Professional (MCP)

We don't forget your requests!

We've invested in a best-of-class ticket tracking system. All your requests a recorded, quickly responded to and resolved. Nothing is dropped. In fact, it doesn't matter whether you email or call a request into our company, both methods result in a request ticket being created and the support timer starts ticking!

We guarantee our work!

If we do something wrong - we will fix it for free! Period!

What Does 'Sagacent' Mean?

The name 'Sagacent' was derived from the word 'sagacious' by our founder, Ed Correia, in 1999. Sagacious means "to be inquisitive and to carefully think before one acts."

This was an attitude and culture that Ed wanted to base his business on and inspire within his employees. So he created the word 'sagacent'SM and named his company Sagacent Technologies, Inc.

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