S.T.E.P. provides a wide range of support services to adults with developmental disabilities. We believe in Person Centered Planning and that our focus for each individualized program must be based on the person's unique needs.
STEP has built a reputation for providing specialized support services. STEP is possibly best known for its Deaf and Deaf/Blind services. We strive to provide an environment of total communication and have made a commitment to hiring Deaf support staff and management to better meet the unique needs of our Deaf individuals. There is a cultural understanding and connection at STEP that enables services to be truly tailored to a Deaf individual's needs. We have a working relationship with Helen Keller National Center. STEP also works closely with the California School for the Deaf in Fremont and hosts tours to provide transition information to individuals and their families.
We serve a large number of people with physical disabilities such as CP (Cerebral Palsy). We employ several Coordinators and Managers with over 30 years' experience supporting people with CP.
S.T.E.P. has made a commitment to the health and well being of the people we support. We support many people who are medically fragile. We have worked to develop critical relationships with the local medical community to enable us to provide quality services to people with very complex medical needs. We have developed a medical database to assist with accurate record keeping and historical documentation.
STEP is also known for providing services to people with behavioral challenges. We believe that behavior is communication and take an individualized approach to service provision. We have invested in behavior and communication training for our staff and have developed our own training entitled R.E.S.P.E.C.T.
STEP has a very low turnover rate for people we support, and has consistently increased the number of people for whom we provide support. The people we support come from various ethnic backgrounds. STEP embraces cultural diversity and values the contributions made by everyone. STEP provides services to transitioning from state developmental centers and various institutional environments. STEP also works closely with family members and stakeholders. we are proud of the relationships we have developed over the years and feel this is an area of strength for the agency.