Front Desk Overview

Smiling and greeting people isn't everyone’s cup of tea. But they’ll need to be yours if wish to work as a top-notch front desk receptionist. Should you have the right skill-set, you could work at any businesses with a reception or waiting area. Wherever you work, when a customer walks through the front door, you’ll be the first person they see. So be friendly and always smile, to best represent your company!


  • Greet and welcome each customer in a friendly manner. Let people know where the waiting area is and how long the wait is.
  • Answer questions. You'll need to answer customer questions over the phone and in person.
  • Answer incoming calls and take messages accordingly. Days with high-volume calls may seem daunting, but with ample practice, you’ll be a pro in no time!
  • Sort and distribute mail. Be prepared to sign for packages as well.
  • Administrative duties. You’ll be in charge of everything from ordering supplies to filing paperwork. Whatever the business needs, you’re on it.


  • Communication skills. Creating small talk to guarantee customer satisfaction will become second nature in no time.
  • Multi-tasking skills. This will be necessary to help you juggle customer conversations with other tasks at hand.
  • Organizational skills. This will help you in categorizing messages or coordinating calendars.
  • Ability to adapt. You must adjust your demeanor when dealing with unhappy customers.


Most front desk positions require a high school diploma or GED, at a minimum. Some more upscale establishments may require higher education. Having clerical/ customer service experience or knowledge of computers is always a plus.

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