Front Desk Overview
Smiling and greeting people isn't everyone’s cup of tea. But they’ll need to be yours if wish to work as a top-notch front desk receptionist. Should you have the right skill-set, you could work at any businesses with a reception or waiting area. Wherever you work, when a customer walks through the front door, you’ll be the first person they see. So be friendly and always smile, to best represent your company!
- Greet and welcome each customer in a friendly manner. Let people know where the waiting area is and how long the wait is.
- Answer questions. You'll need to answer customer questions over the phone and in person.
- Answer incoming calls and take messages accordingly. Days with high-volume calls may seem daunting, but with ample practice, you’ll be a pro in no time!
- Sort and distribute mail. Be prepared to sign for packages as well.
Administrative duties. You’ll be in charge of everything from ordering supplies to filing paperwork. Whatever the business needs, you’re on it.
- Communication skills. Creating small talk to guarantee customer satisfaction will become second nature in no time.
- Multi-tasking skills. This will be necessary to help you juggle customer conversations with other tasks at hand.
- Organizational skills. This will help you in categorizing messages or coordinating calendars.
Ability to adapt. You must adjust your demeanor when dealing with unhappy customers.
Most front desk positions require a high school diploma or GED, at a minimum. Some more upscale establishments may require higher education. Having clerical/ customer service experience or knowledge of computers is always a plus.